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“very bad management”

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Jerejak Rainforest Resort
Ranked #9 of 10 Hotels in Bayan Lepas
Penang Island, Malaysia
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“very bad management”
Reviewed November 15, 2012

we book 6 chalet nov.12.when we arrive they give us room instate of chalet.after we insist then only change chalet for us. food was lousy.stuff dishonest.Nice place but need to improve.not well manage & plan.I think workers in this resort under pay.Looks like they are.....need a better management.what a waste.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Engkoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 7, 2013
Dear Mr. Engkoon,
Please allow this opportunity for us to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. The management is committed to providing our guests with the highest quality of services and facilities. We sincerely regret that we fell short of our goal in this for instance. Your comments are important to the success of our organization as we rely on you, our guest. We will definitely improve on our services and facilities. We hope you will allow us the opportunity to serve your future lodging needs.
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98 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Perth, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 24, 2012

Booked in for 3 nights; stayed 1. On arrival the room had not been prepared properly, had to request towels; no bar operating fully - only Carlsberg beer for sale, no wine, no spirits; restaurant only offered noodles & rice with just 4 selections. The TV reception is poor with no English speaking channels available and the signal was extremely snowy!
The complex is in bad need of repairs on all fronts. Evidence of water staining from air conditioner in the room, blown light bulbs, bloody hard matresses and general upkeep on the room was substanard. There is rotting timber planks on the spa pool decking and the pool lights have come away from the wall.
No internet service in the rooms only in the lobby.
All in all this resort is bloody over rated. Great location poor delivery of service. Staff need training in a reputable hospitality establishment. They were pleasant but very reactionary and generally had no idea of what to deliver, without being asked. If you want the comforts of home this is not the place.

Room Tip: Just do not go. The info on the internet is false. It is DEFINITELY not a 4 star establishment.
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
6 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 7, 2013
Dear Mr. Jim M,
Thank you for your review concerning about the resort. Please accept our apologies during your stayed with us here. We agree that the usual high standards of our services were not met in this instance. To prevent this from happening again we will ensure that our facilities and services will be up to standard from now on. As a gesture of our regret, we would like to offer you a fraction of 5% discount on your next stay with us, we look forward to see you again.
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Travelers are raving about these Bayan Lepas hotels

Singapore, Singapore
Level 4 Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 4, 2012

The rooms were okay, small and comfortable. The resort spa was good, we had an outdoor 1 hr massage in a hut overlooking the resort. Breakfast wasn't fantastic, it was only on the 2nd day i saw a huge rat on an air con unit while having breakfast. That freaked me enough for me to look for food at penang town instead.
You will have to deal with small mouse big rats monkeys when you are there, rainforest resort uh? haha.
Overall it was a good stay, but I dont think will be back again. Not for a long time atleast.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Naeema28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 7, 2013
Dear Weluvthailand,
Thank you for your kind review regarding about the resort, we will definitely look into the pests problem it is something that we will not taken lightly, however we believe that the monkeys should be left alone as this is their habitat, the monkeys on this island are harmless towards humans. The management would like to welcome you as we believe this is a good time to stay with us again, as we are soon launching our new Villas, we look forward to have you here with us soon.
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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 12, 2012

Bought a voucher from Streetdeals, inclusive of a return ferry transfer, room with a queen size bed and 1 round of outdoor activities.
We searched the ferry transfer schedule online and decided to take the 2.30pm speedboat transfer to the resort, the speedboat was on-time and very quick.
The receptionist was very friendly and helped out a lot, and we were placed in room S128, which was right in front of the rapelling and wall climbing area, the room was clean and has a touch of Balinese feel, so we were quite happy bout it.
Everything was good except the stubborn ants army invading the room, so we called the operator and they sent the housekeeping staff in a very short time. However, the room is located in the middle of the jungle. So, nothing much happened, army of ants in the room. We didn't ask for a room change as the receptionist said it rains everyday recently, so it's normal. Whatever, we can kill the ants on our own. The good thing about it is the toilet was spacious and the shower was functioning very well.
We took a short walk in the evening, there were lots of monkeys nearby, dry leaves in the swimming pools and hmmm, the so called private pool was filled with dry leaves and ants army around it. The island was pretty quiet thou, good for someone who is looking for a peace of mind.
The next morning, we were given a-la carte breakfast, a glass of orange juice, 2 slice of cold bread and a weird taste baked beans, 2 hot sunny-ups. half baked tomato and a sausage. Oh ya, the welcome drink when we first checked in, was a glass of awful taste orange juice.
Not to forget,the 5 outdoor activities which consist of jungle trekking, rapelling, wall climbing, flying fox and suspension bridge. The staff in-charged of the activities was a well trained ex-army and very friendly, helped a lot during the activities. We actually skipped the jungle trekking due to time constraint. The activities conducted was okay, but both of us did enjoy it, still the ant trails was annoying, you see them EVERYWHERE. Yes, you hear me, EVERYWHERE.
Took a bath after the acivities and headed back to Penang island.
Overall, the trip was okay, might come back again if all the ants and dry leaves in the pool are all gone. And, do not expect a beach..

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yang24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 7, 2013
Dear Yang24,
Thank you for your kind and gracious comments about our speed boat schedule, friendly staff, spacious toilet and shower and of course the trademark of this resort the 'Balinese Touch'...we are absolutely improving in terms of food and services. The management will look into the ants matter, which we will not be taken lightly, we are glad that you enjoyed your stay here, looking forward to have you here with us soon as we have much much more to offer...
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Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 25, 2012

Rooms are dodgy as aircond are broken and so do few bulbs in the room. Youight want to be careful with the shower, must control very carefully, or else you'll be screaming because if its hot water. There's no shop and even the restaurant will close after 10.30pm, so there's no wy you can find food on the island during the night. And plus, the dont allowed you to bring outside food to their islan. And you can clearly see this at the jetty before you hop on a boat to the island.

If you requesting for something to be send to your room, expect a 30mins for it to be send by the staff to your room. Especially at night, this is because at night there's only ONE staff that handle reception/lobby and etc.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Faiz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 21, 2013
Dear Dark Teleporter,
Thank you for your email, we appreciate customers who let us know when thing aren't right. We are always looking to improve the standard of service we can provide. The renovation work now are complete and we think you will now find our accommodation to be of an exceptional standard. On behalf of Jerejak Rainforest Resort, Penang, we would like to offer our sincerest apologies for the inconvenience that these problem have caused you. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang, Pulau Pinang, Malaysia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 12, 2012

Negative
1) Badly maintained swimming pools
2) Heater shower wasn't functioning
3) Aircond not cooling enough
4) Room door was hard to open
5) Welcome drink - orange juice, with a dirty straw
6) Below average breakfast
7) Had to go back to Penang Island for dinner

Positive
1) Some staffs are friendly and helpful
2) Flying Fox was fun!

Overall, I wasn't impressed with the stay. Fortunately it was a cheap promotion package from Groupon, and the trip was meant for outing with a bunch of friends, so I still had fun. But strongly not recommended for couple stay.

Room Tip: You can never get a good room. Just pray that don't get a worst room.
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank fung9815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 21, 2013
Dear Fung9815,
Thank you for taking the time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for any inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better. We will definitely look into your review, again its our goal to retain you as a satisfied customer and we hope to serve you again in the future.
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Johor Bharu
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 17, 2012

Hi all,
It's very terrible buffet lunch in my life with my family members. Over there, it's only a local food but they charged " oh my goodness", when they explain to us, i thought going to be very nice but finally BAD. If we paid that amount, we will get good food from outside. The staff is very BAD, untidy dress code, ugly dress, no greeting. The cheff is wearing untidy uniform & walking around, when we made a complaint on the food NO action taken by cheff & staff & restaurant manager.
I make only a day trip to island for my family lunch gathering but that is first & last because very terrible experience in my life. Pls try to upgrade your hotel facilities & staff but most important things STAFF & COFFEE HOUSE.

Your staff need to wear hotel uniform but when i see, they wear outside dress, I'm confuse whether they staff or guest???????

If you follow on this way, reputation will drop. Pls upgrade something....Very nice place but hotel & staff need to change or upgrade.

My holiday worst in penang.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Isvari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerejak, Guest Relations Manager at Jerejak Rainforest Resort, responded to this review, February 24, 2013
Dear Ms. Isvari,
Thank you for spending some time to write these valuable feedback, We sincerely appreciate your suggestion towards our food and we are always looking for various ways to improve our food selection and customers' satisfactions.
We also have noted on your comment on our staff cleanliness and courtesy, we will strive to ensure that the situation will never occur again. It was a great pleasure to have you with us, we hope that we may welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jerejak Rainforest Resort

Property: Jerejak Rainforest Resort
Address: No. 1 Jalan Relau Mk 13 | Daerah Timur Laut, Pulau Jerejak, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #9 of 10 Hotels in Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jerejak Rainforest Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
A beautiful tropical island set amidst virgin jungle, Pulau Jerejak is every nature lover's dream come true! Coupled with her rich historical background, a holiday here promises to be refreshingly different.Relics and artifacts share a home with the rich flora and fauna of this island.Get ready for an adventure as you step into one of the few remaining rainforests of Malaysia. ... more   less 
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Also Known As:
Jerejak Rainforest Hotel Bayan Lepas
Jerejak Hotel Penang
Jerejak Rainforest Resort Penang/Bayan Lepas

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