I am yet to stay at this hotel but I have just made a reservation through online directly on their website. Since I don't have a credit card, I was using my brother's card to make a booking. For safety issue, they required a scanned copy of the card used in making the reservation to be submitted (uploaded) online through the website. We are quite concerned over this method since there are confidential information that we are reluctant to expose.
I made two phone calls to the hotel and talked to their reservation department to get a clarification of what kind of information that I can protect from being exposed. The initial greeting wasn't there (considering this is a service based business) and the tone of the voice on the other side was very unfriendly. As if I was asking a favor from her even though I am yet to ask her a question.
When asked about which part of the scanned documents that I can protect / hide especially the 3-digit CVV number at the back of the credit card, she replied not to hide any information displayed on the card. Basically, she's asking me to expose all confidential and important information on the credit card.
We were already considering forfeiting our pre-reservation because of this but we took into account the great location of this hotel to the airport (we'll be coming by flight). Luckily, upon uploading the image on the website that I noticed a small icon advising on the critical information that I may hide. That's a big relief!
I proceeded with the uploading and now waiting for the validation by the system. Had I submitted based on her advice, who would have known if the information is leaked out to other parties.
Well, looking forward for the stay over there tomorrow and will give a share on our experience there once we return.
I think a friendly tone will be of very much help to an anxious customer.
- Official Description (provided by the hotel):
- Eastin Hotel Penang features 328 meticulously decorated guestrooms and equipped with modern amenities for the comfort and convenience of the discerning business and leisure traveler. Choose from a variety of room types; Deluxe, Club Deluxe, Eastin Deluxe, and Family Suite, facing the verdant green hills or the shimmering blue sea and Pulau Jerejak, home to tropical rainforest that's over 130 million years old or looking out onto an elegant landscaped gardens. After a busy day, you can relax by taking a dip in our sparkling clear pool, work-out in the fully equipped gym, soothe your mind, body and soul at the spa or drop by Queensbay Mall for a shopping spree. Guests who need to be constantly in touch can also log on to our complimentary internet at anytime of the day or just lie down on the plush bed to enjoy your favourite program from our satellite television channels. The warm hospitality, impeccable service and care, is a rich tradition practiced at all levels of our staff to ensure your stay is a pleasant one. Whether for business or leisure, Eastin Hotel Penang is here to provide you a memorable experience you will treasure. ... more less
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- Also Known As:
- Eastin Hotel Penang Bayan Lepas