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“Great Location and service. Enjoyed it!” 4 of 5 bubbles
Review of Fiesta Americana Hacienda San Antonio El Puente Cuernavaca

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Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
Ranked #1 of 3 Hotels in Xochitepec
Certificate of Excellence
Costa Rica
Level Contributor
154 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Great Location and service. Enjoyed it!”
4 of 5 bubbles Reviewed March 29, 2014

I was brought here for a business event in which we had to develop a plan. The place was excellent to complete that task. The landscaping work they have done with the property is amazing; from a sugar mill many years ago to a great hotel in the present. The staff was very helpful always, the food was vey tasty, the room comfortable. The wifi internet was ALWAYS reliable. If you stay during the weekdays is much better than the weekend because the place is a favborite for weddings and other special events during the weekend. Besides, lots of people from Mexico City come here to relax during the weekend. The town of Xochiltepec is not really great for sightseen but I found it safe to walk around. It seems that the hotel prices are a bit high but our group got a very good price because we were using weekdays. One minor particular issue that I did not understand, every day after the hotel cleaned my room they would miss one towel, either the hands towal or the bathroom floor towel, etc. I found this odd.

Room Tip: If you are staying on a weekend, get a room away from the party area, the pool and the chapel, unles...
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  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TucanTico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
3 of 5 bubbles Reviewed January 22, 2014

I grew up going to this hacienda from Mexico City almost every weekend back in the 70's and then it was owned by a family, the place was just kept clean but service was amazing, many parts of the property were just abandoned and blocked, what this corporation has done with the property itself is remarkable I was there 3 years ago and the food was good, we did not stayed in the hotel my wife and I just stopped by just because I was curious about it, I'm really surprised to read about the bad service, I'm sure when the remodeling and all that is done they could probably focus and honor the Mexican tradition of courtesy and best service. If I can make a suggestion bring back the "Fronton" people would love it ("If you re-build it they will come") :-)

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jorge G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed December 17, 2013

I agree with most of the reviewers: the property is beautiful.
It is too bad the rates they charge for resorts at La Riviera Maya or New York, and San Andrrés is neither.
In addition to that please do not stay at this hotel if you want to rest or are not invited to the wedding on site.
We arrived on Saturday at 4 pm, and as soon as we got there we could hear the music of the wedding on site. We asked the front desk until what time it would go on and the answer was, very casual, until 1 am!!
1 am when you want to spend a relaxing night away from the city????
The music was driving us crazy by 11 pm!!!!
The hotel should let potential guests know about this when you make a reservation.
NEVER COMING BACK!!!!

  • Stayed December 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Lal6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

We were here for a wedding and wow the grounds are beautiful! It truly is breathtaking. Every morning we saw the grounds keepers raking up the leaves, planting flowers, and cleaning the pool. Yes, there are leaves in the pool but that doesn't stop anyone from going in for a dip and it doesn't mean that it's not being cleaned. The hotel is a huge garden filled with lush trees, there is nothing you can do about the leaves falling especially in the fall. The rooms were extremely roomy and the architecture was beautiful. The chapel onsite was also a beautiful sight to see. The hotel is in the middle of a small town, so outside the hotel there isn't much but it is a short drive to the downtown area. The breakfast brunch was more than any brunch you will find in the US and it was so tasty. The hotel is a bit pricey but it is worth it.

Room Tip: We had a room on the first floor. The rooms with the balcony have an ipod dock in the room.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meems07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 9, 2013

What can I say, this is the most beutiful Hacienda that I have ever stayed in. The service was wonderful. The place is to dream of. You can't imagine such a great place. I think that it is a little expensive. When it was privately owned it was cheaper and the rooms were better decorated. The rooms are good for what you stay in them, ask for pillows as they are horrible.
the service people are so kind.

One thing is that the mini bar is locked and you have to call the reception fof them to open it.

for couples is a very romantic place to stay, they have a Spa, but didn't have the time to try it. :(
if you want to use the spa you have to make an appointment in advanced because the person in charge is not at the premises.

PLEASE IF YOU EVER HAVE THE CHANCE TO STAY AT THIS HACIENDA, JUST ENJOY!!!!!!

Room Tip: spa: call in advance they are still remodeling the other restaurant ask for pillows, and for them...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mkryzda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
218 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

We chose this property for a business getaway and the location was just perfect. Surrounded by trees and green landscape, away from noise and distractions. This hotel is a beautiful Hacienda, but rooms include all needed ammenities and are ample. Food was great, with typical, mexican flavor and very nice settings.
Hotel also has wifi, gym, outdoor pool and a recreation area with a bar.
Te property is easilly accesible by car if coming from Mexico City, about an hour and 15 minutes.

Room Tip: Choose roms between 103 to 108
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  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MEM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
107 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed July 1, 2013

We stayed there with a wedding party. It's the perfect spot: a restored Spanish hacienda with beautiful landscaping and restored houses.
But then...
We got a room without any windows and a broken air-conditioner in it.
The first guy (the one who brought us to the room) said that there was no AC anyway... great!
Then we found out that there was AC after all, but the machine created a flood in the room.
The maid said that she thought that they were not supposed to rent out that room anymore because of these issues... Glad to hear that!
The breakfast buffet was great. The swimming pool has a great location and surrounding, but half of it was covered in leafs and mucky water...
When the fire alarm went off... nothing happened. No one left, no one said anything - nothing. It turned out to be nothing... i guess
Once we complained, the manager gave us two week nights free - which we agreed to.

This place has soooo much potential - but it needs a well trained and committed service team to make it work!

Room Tip: make sure to see the room before you agree to stay in it.
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  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank businessadvisor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Hacienda San Antonio El Puente Cuernavaca

Property: Fiesta Americana Hacienda San Antonio El Puente Cuernavaca
Address: Calle Reforma #2 Fraccionamiento Real del Puente | Cuernavaca, Xochitepec 62448, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Xochitepec
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Xochitepec
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fiesta Americana Hacienda San Antonio El Puente Cuernavaca 4*
Number of rooms: 112
Official Description (provided by the hotel):
Hacienda San Antonio El Puente is located 15 minutes from Cuernavaca, the city of Eterna Primavera (Eternal Spring) and near the historic archaeological area of Xochicalco. The hotel's 50 rooms are exquisitely detailed in an environment of classic hacienda architecture surrounded by lush private gardens. Hacienda San Antonio El Puente hospitality is distinguished by personalized service in an atmosphere that blends luxurious comfort, award-winning cuisine, and contemporary conveniences, with traditional colors, textures, and artworks from the local area. Because of the region's historic ruins, recreational options, and outstanding weather year-round, Cuernavaca is an ideal destination for business travelers, weddings, honeymoons, and family vacations. Please be advised that until July 07th 2016, the hotel swimming pool and jacuzzi will be currently under maintenance and out of service. We apologize in advance for any inconvenience that this may cause. ... more   less 
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Also Known As:
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca Hotel Xochitepec
Fiesta Americana Hacienda San Antonio El Puente Cuernavaca Xochitepec, Mexico - Morelos

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