My husband and I stayed here for 4 nights in a sea-facing Junior Suite (450 Euro/night) after visiting several other Seychelle Islands, which included a stay at the sister hotel in Mahe, the Constance Ephelia. We found it hard to rate the Lemuria due to the extreme variations we experienced in terms of customer service, communication, follow-up and the variable quality of the food and mixed drinks. Our rating reflects these disparities.
On the plus side, the resort is one of the most beautiful we have ever stayed at, the beaches (especially Anse Georgette) were exquisite, and most of the staff were friendly. A highlight was when we received a call from the front desk telling us that the staff were about to release some turtle hatchlings on the beach, and they escorted us to the place where we and the other guests could witness this spectacular event. There were also ‘turtle etiquette’ guidelines in the rooms to advise guests how to enjoy watching turtles without interrupting them, since it was peak season for turtle nesting. This was a real treat.
Unfortunately there were numerous, repeated problems that mostly obliterated what could have been an outstanding stay. For example, when we checked in, a long series of staff escorted us around, one of whom asked us to complete a form to collect info on our names and contact details, special events that you may be celebrating, food allergies, etc. Despite this, throughout our stay we were repeatedly referred to by the wrong names (even after correcting this with staff, the manager and the front desk), they overlooked my husband’s food allergy (twice), and they missed our anniversary. (These latter two problems were corrected, but only after we pointed them out). The girl that escorted us to our room was sweet, and she promised to do three things that she never followed up on, one of which was making a reservation for our ferry to La Digue, and another was exchanging the complimentary t-shirt we were given for a larger size. She did neither of these, so the next day we visited the lower reception desk where we asked another staff person to make the ferry booking and a ride to the jetty. He said he would leave a message for us confirming this, and again, we never received a confirmation call. (More on that later). The next day, we visited the upper reception desk to inform them that the girl who escorted us to our room had not followed up on any of our requests. She asked us “which girl” we were talking about since she had no way of checking. We had no idea since the resort is teeming with staff. We also complained that the TV reception was spotty; this was not fixed and did not appear to be linked to the weather.
The next day we visited the lower reception to see if the ferry booking had finally been made. A staff person we had never seen before checked the book and found nothing. He also kept answering the phone and assisting other guests while we were waiting. By now, we were really annoyed and decided to speak to the manager on duty. He was not available, so we told the reception staff what had happened, and another staff made the booking while we waited. We told her we still wanted to speak to the manager and she promised to tell him to speak to us. (He never followed up, but the staff person from lower reception who we had tried to make the booking with earlier called to say that it had been done, but was recorded under a different name). Later, we received a lovely book from the concierge upon checking out to make up for the ferry booking fiasco, which was a very nice touch, but somehow did not make up for all the problems we experienced.
All in all, we were amazed that such a beautiful 5-star hotel could have so many problems, mostly related to poor communication, lack of follow-up and no real quality control. Since this is one of the pricier hotels, we expected more and left with mixed feelings. We learned from the manager that this hotel is changing ownership and experiencing a lot of staff turnover, so this likely explains the variable reviews recently. Perhaps the situation will improve.
- Official Description (provided by the hotel):
- Exquisite beaches, clear topaz water, lush vegetation and big boulders; choose from one of the 88 Junior Suites, 8 Senior Suites, 8 Villas or the exclusive Presidential Villa at Constance Lemuria. Enjoy elegant spacious suites and villas or unwind in swimming pools seemingly crafted by nature. Indulge in fine food and customised spa treatments at Constance Lemuria. Fully trained coordinators at the Constance Kids Club will lead your children to wonderful island exploration trips, culinary activities, scavenger hunts and more. For real adventure and wonderful memories, try the only 18-hole golf course in the Seychelles or explore the world famous diving sites! To create a cocoon of luxury amidst vibrant nature, materials such as wood, stone, pink granite, marble and thatch palm has been beautifully used to create a modern yet warm feel at Constance Lemuria. Seychellois’ flavours can be savoured in all the restaurants and bars of the hotel; the warmth can be felt in all the suites and villas. All Suites and Villas which are endowed with exclusive view are luxuriously designed to offer complete comfort. ... more less
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- Also Known As:
- Constance Lemuria Resort Of Praslin, Seychelles Hotel Anse Kerlan
- Lemuria Hotel Anse Kerlan
- Lemuria Hotel Of Praslin
- Constance Lemuria Seychelles/Praslin Island