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“Lighten up -- it's very nice”

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Gamboa Rainforest Resort
Ranked #1 of 1 Hotels in Gamboa
Ottawa, Canada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Lighten up -- it's very nice”
Reviewed January 24, 2013

After reading all the reviews of the Gamboa, I was slightly dreading the trip. Now I wonder why everyone else is so cranky. The setting is gorgeous, and so is the pool. My biggest complaint was the mildew smell in our room. If you had allergies, it would be a problem. But I don't, and I got used to it, or it faded with a good airing out. The room itself I found very clean, and I'm picky. I found the desk staff helpful, by e-mail before we got there and in person. Indeed, they went above and beyond to help us with everything we did, even the next stage of our trip. I thought the food was well above the standard level of resort food; the fish was really good, breads ditto. It's not cheap; this is probably mainly a problem for Americans, who are used to really cheap food. In fact, most complaints seem related to price. So if you think $40 tours and $25 buffets are expensive, brace yourselves. Otherwise, relax and enjoy.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank diver013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
I appreciate your comments and we are glad to have met your expectations when visiting our hotel. I personally congratulate my colleagues for their hard work. I hope to see you again in Panama. Regards
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Traveler tips help you choose the right room.   Room tips (406)
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New Jersey
Level Contributor
487 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed January 24, 2013

Stayed there with a tour group for 2 nights. Rooms very nice with spectacular view of river and pool area (hammock on room balcony). Pool was spectacular. Grounds very nice. Near dock for boat tours of Canal. Take a "partial-transit" of Canal boat tour - it was terrific. Food (buffet style) at hotel was good and they had "theme" nights (different each night we were there) for dinner.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ams44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
Thanks for your time to write your remarks.
From the entire hotel staff we appreciate your comment is a great motivation for each of us. We hope to see you again in Panama.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
thousand oaks, calif
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 23, 2013

I highly recommend a few nights here as part of a Panama itinerary. A very peaceful, idyllic resort - in the midst of a verdant rainforest. You'd expect a lot of bugs - but that was not the case. I never got a single mosquito bite (though it was dry season).

The excursion to the nearby Embera Village is not-to-be-missed. The Aerial Tram tour is so-so. Decent view from the top - but don't expect to see any animals. Another guest told me that she saw abundant birdlife very early in the morning when she went for a walk. Saw a couple of monkeys and a sloth on the wildlife cruise - which was interesting to be up close to the huge ships traveling through Gatun Lake.

Nice views from rooms (especially on upper floors). Love the hammock on the patio.

Staff are very pleasant and they try hard. Waiters are nice, but English is not their strong suit. They didn't have enough waiters for the breakfast rush.

The General Manager, Mario, is working hard to improve service levels and training. I've been to this property a few years ago, and see much improvement.

All in all - a very nice compliment to a stay in Panama City.

Room Tip: Ask for a room on the 4th floor.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marilyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
Thank you very much for your time to write your comments, are very helpful to improve the service of our hotel
We are continuously working to ensure our guests receive the service they deserve.
Hope we get the pleasure to have you again with us in a near future.
Sincerely
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Philadelphia, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2013

We stayed at the Gamboa Rainforest Resort for 2 nights with our young children (age 4 and 6). The hotel is great, rooms are spacious, clean with a great view of the Canal and the Chagres River. The pools were great and provided hours of fun for our children. Pool-side service was a plus. Overall, the food was ok, but I was expecting higher quality given how great everything else is.
We did some of the tours offered by the hotel and particularly enjoyed the trip to the Embera village.
The staff at Gamboa deserves 5 star, very friendly and helpful!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diva c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
Thanks for your time to write your remarks, is very nice to read your comments all of them show positive and negative aspects of our hotel. We are continuously working to ensure our guests receive the service they deserve.
Thank you very much and hope to see you again in Panama.
Cordially you.
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Omaha, Nebraska
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 19, 2013

Just spent 2 nites at this resort in the rain forest in Gamboa! Scenic views from windows and wake up to chirping birds! Wish we would have seen more wildlife!
Rooms are large but average in their care. Had to call at 3 pm to get room cleaned and then the dehumidifier wasn't emptied. Shower soap was taken and not replaced, more attention to service is needed. Food was average. Lots of potential for a great resort but work to be done!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ClaudiaAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
Thank you very much for your time to write your comments. All your comments are very valuable for us, and will be taking the right corrective actions, and avoid from happening again.
Once again please do accept my apologies and i hope to see you again.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 17, 2013

PRO's
Grounds are amazing
Views are simply breathtaking
Guides are pleasant

Con's
Dirty rooms
Poor service in general
Overpriced tours (BIG TIME)
Lack of accountability for general safety and well being of their guests

Basically, go for the view, maybe a day tour or two, and a drink at the bar to catch an amazing sunset, and if you are going to stay overnight, one or two days is plenty for what they offer.

Room Tip: Try and get a higher floor room. The view is better and the bugs less terrible for sitting outside...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ChristinaLynn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
Thanks for your time to write your remarks. Our apologies for all the inconveniences experienced during your stay. We are continuously working with all departments to improve our staff service, in order to provide a consistent high level of service that all guests deserve.
Sincerely
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Travelers are raving about these Gamboa hotels

Toronto, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 16, 2013

This is our second time at this resort and we were not disappointed...On entering the reception area you do get that WOW ! factor.
You are surrounded by windows with an amazing view of the Chagres River flowing into the Panama canal and of course the forest, birds and wild life all around.

The rooms are large all with balcony's with spectacular views, and of course a coffee maker which is great first thing in the morning while you are lying in your hammock enjoying the vista.

There are three options for eating a buffett in the main building- an A La Carte ( which you need to make reservations for ) and another restaurant by the river which is just a short walk away.

We had no problem booking trips, at the reception desk, or at any of the restaurants, all the staff were very nice and spoke English very well.

There are lots of tours available which can be booked right at the resort..... The Pipeline Rd, Partial canal cruises, etc.

We went inclusive from Canada with Sunwing which we were glad we did, as the alternative would have been quite expensive.

If you like nature, this is a destination you would love, it does have a large swimming pool also if you want to cool off, since it is very hot and humid hear.

Not for beach people that enjoy loud music and being entertained while they tan on a beach.

Room Tip: main building higher floor for a better view
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scotty016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetzel M, Guest Relations Manager at Gamboa Rainforest Resort, responded to this review, January 25, 2013
Thank you for your feedback, is very nice to read your comments all of them show positive and negative aspects of our hotel are a vital help to us for continue providing excellent service to our visitors.
Thank you very much and hope to see you again in Panama.
Cordially yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gamboa Rainforest Resort

Property: Gamboa Rainforest Resort
Address: Goethals Blvd. | Soberania National Park, Gamboa 7338, Panama
Location: Panama > Colon Province > Gamboa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Gamboa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gamboa Rainforest Resort 3.5*
Number of rooms: 166
Official Description (provided by the hotel):
Deep in the heart of the Panamanian rainforest lies the completely unique Gamboa Rainforest Resort. This magnificent destination rests where the scenic Chagres River meets the Panama Canal and is the only resort property in the area. Few places on earth offer such an amazing natural experience while providing an unsurpassed level of luxury. Escape the noise and hectic pace of everyday life and surround yourself with the tranquility of the mystical Soberania National Forest. Here, just a short 30-minute ride from Panama City, on 340 acres overlooking the stunning Panama Canal, you can commune with nature in a pristine environment where explorers and pirates once tread. Our Panama Tours offer an exhilarating variety of jungle adventures such as an aerial tram, guided boat tours, fishing expeditions, and much more. Our tours are designed to show you wildlife in its natural setting amidst the colorful splendor of the jungle flora. ... more   less 
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Also Known As:
Gamboa Rainforest Hotel Gamboa
Gamboa Rain Forest Resort

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