My family & friends spent 2 nights last weekend for my daughter's wedding which was held at the Great Danes hotel. The wedding went smoothly and the staff could not do enough. As there were 2 weddings that weekend I did feel sorry for other guests as it was quite raucous.
Clare was on hand to ensure the wedding went to plan and I cannot thank her and her team enough - very accommodating and professional. Food was good and the staff preparing the banqueting room lovely and friendly - it looked beautiful. A special thank you to Doug who went the extra mile Friday evening to help us with extra tables. I can see why he would be employee of the month.
On the down side, having stayed at several Mercure hotels for business & pleasure I was expecting the same standard of bedrooms from the Great Danes Hotel. Sadly 2 nights in a cramped room with no air conditioning meant little sleep. Like other guests I had to hunt for the extra towel and the toiletries were only enough for one person. Yes the grounds are superb but I wasn't sleeping in the grounds. I didn't sample the breakfast as I was too busy helping my daughter but my sister balked at £10 for 2 bowls of porridge and a drink. Drinks at the bar as expected were very expensive and even for non alcoholic beverages I paid a fortune. I didn't sample the Spa as again I was too busy with the wedding to do so.
The other disconcerting thing is that it is like a maze trying to get to your room if you are in 119 or anywhere else on that corridor since you have to go up, along a corridor and then down the other side. Guests in the next room to us got lost on arrival but I happened to be there to guide them to their room.
I would HIGHLY suggest you use the safe provided in your room as my mother (room 122) was unfortunate enough to "mislay" a box with jewellery in despite my dad seeing it and seeing her putting it in her suitcase prior to the room being cleaned. However upon arrival home the box was not in her suitcase where it should be. I would also not expect to have to put makeup in the safe!! My niece in the opposite room (123) applied her makeup prior to the wedding, put her brand new EXPENSIVE blusher in her makeup bag, on the shelf (witnessed by her sister) and 4 hours later (and sober because she is pregnant) when returning to the room to re-apply her makeup her blusher was not in the bag nor anywhere on the floor or under any beds.
Of course Dominic the Manager apologised for my family "mislaying" their items and assured me that all his staff are honest and long standing. I suggest they call Ghost Busters since they obviously have ghosts! Perhaps when cleaning a bedroom on that floor the door should be left open whilst being cleaned as with the other floors. I witnessed it on other floors but not ours.
Sadly this put a downer to the end of what was a lovely wedding and unfortunately changed my mind about us holding our customer conference there next year. I would be mortified if any of our customers "mislaid" their property whilst on a business trip hosted by my husband & I, in a hotel of our choice.
Will I stay at the Great Danes Hotel again - probably not.
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR, Priceline, Orbitz, Hotels.com, Booking.com, Expedia, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, HotelQuickly and Agoda so you can book your Mercure Maidstone Great Danes Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Hotel Maidstone
- Maidstone Ramada
- Ramada Maidstone