My husband paid as a suprise for a twilight package for Valentine's day. It included a treatment at the spa, time in the spa area and one course meal.
The ladies at the spa were fantastic, everything aimed at us relaxing. We both chose the hot stones massage and scalp massage which were amazing! So so relaxing and I cannot fault the spa ladies at all. Perfect! The swimming pool, jacuzzi and steam room just added to the relaxation very nice and clean.
We chose the food from a menu before hand. We left the spa and went into the restaurant to be welcomed by a singer, we both thought we were in for a treat. We were shown to a table which was all set up with valentines day in mind. We were offered to chose the starter. Which we did but 15 mins later we were told that my choice was not available and had to chose something else which was very tasty. Another table was seated and served their starters before we were served ours. We thought harmless mistake. Then I discovered 2 pieces of cutlery were dirty. One was never replaced. The main course came out. Mine was a huge disappointment. I had Chinese noodles with beef which tasted like it was cooked when we ordered it before the treatments. Beef was over cooked and had the texture of stewing steak, a lot of connective tissue and grissle. The noodles were so full of soy sauce that I couldn't eat it without drinking all of my lemonade. Needless to say I left half of it. My husbands tuna apparently had an old taste. Then they had the cheek to add the service automatically! The waiter also seemed so put out that he had to go to the bar to get the card machine to pay that we actually got up to go to the bar with him.
My husband has sent email about our experience but we are yet to have a response.
Overall spa was excellent and would definitely return but I would never return to the restaurant and have advised friends and family not to go there.
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- Also Known As:
- Ramada Hotel Maidstone
- Maidstone Ramada
- Ramada Maidstone