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“great family trip”
5 of 5 bubbles Review of Undara Experience

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Undara Experience
Certificate of Excellence
Cairns, Queensland, Australia
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“great family trip”
5 of 5 bubbles Reviewed June 2, 2014

Had everything we needed for a great family trip. Didn't need a tent, just stayed in a swag tent which had a fridge and power point! Great little camp kitchen to cook up sausages. Good spot to have a fire and cook marshmellows. Staff were so super friendly. Pool was cool for May but the kids didn't care! Good walks to do for free and went to visit Kilkani volcano without a huge cost. Tours would be great if we had more money but for this visit with little kids, there was enough free and easy entertainment. Already have planned to go back. Great spot. Good outback experience. BTW, it's the outback so expect some dirt! The kids loved it.

Room Tip: If you want to cook your own food on a BBQ, stay in a swag tent, they're closer to the camp kitc...
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  • Stayed May 2014, traveled with family
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Helpful?
Thank kathy1932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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335 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
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Taiwan
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 24, 2014 via mobile

We stayed one night during the low season (Dec 30) in the Pioneer Hut and then took a tour of the tubes the next day. While expensive (but then, we thought most everything about visiting Australia expensive), we thought the experience was worthwhile and a fairly easy trip to the "outback" from Cairns. The hut (a cabin) was nicely designed and very comfortable. Since we were already taking the trouble & expense to visit Oz, being able to easily add on this side trip was great. Our 4yo son enjoyed watching kangaroos in the wild from our cabin porch. We loved the natural rainwater on tap in the bistro. We had a lovely and relaxing natural experience.

Stayed December 2013
Helpful?
2 Thank bbonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moore Park Beach, Australia
Level Contributor
138 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed May 24, 2014

The rail cabins are very over priced but worth doing once. The new self contained cabins are much better value. Staff are friendly but we had multiple mistakes with the package, including being over charged. The package is not worth the dollars unless you are a huge eater. Tours are good and savannah guides fantastic. Overall a great experience.

  • Stayed May 2014, traveled as a couple
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Helpful?
1 Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maleny, Australia
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed May 16, 2014

This is a unique area with a fascinating history. My wife and I did a tour of the lava tubes and were very surprised how large these tubes were. The guide knew the area well and was able to explain the geology of the area in plain English. The extent of the lava tubes is amazing and the extent of them can be seen from the top of the nearby extinct volcano.

The camping ground is a bit expensive but it is clean and well looked after. This is a great area to visit with plenty of walks to do.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Malenymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innisfail, Australia
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 14, 2014

My friend and I stayed at Undara Lodge for two nights for the Outback Rock & Blues Festival, this time. Due to overbooking, we were upgraded from a Quad Tent to two twin Railway Carriages. Although the rooms are comfortable, they are very small and expensive considering you only have two beds, one powerpoint, one fan and not much else. We were extremely pleased to have one room each as there would not have been sufficient room for our two suitcases. There are four rooms per carriage and the end rooms contain en-suites. The two middle rooms have no en-suite but there are plenty of amenities blocks close to each carriage. Personally, we prefer the Quad Tents, but it is a novelty to stay in an old railway carriage, and I think that is what you pay for.
We did not have the bush breakfast but did dine in the restaurant one evening. The meals are simple and expensive but contain good fresh quality products. The restaurant also has complimentary tea/coffee available all day.
We did three walks over the three days - Atkinson's Lookout - Basalt Ridge via the Swamp Track returning to the lodge via Bluff's Rock - Kalkani Crater. I am overweight and not super-fit, and I thoroughly enjoyed all three tracks.
What I enjoy about Undara Lodge the most is that no matter how many people are there (200 for the festival), nothing is ever over-crowded and you feel like you are there with only the few people that you pass on the walking tracks.
I can't wait for our next visit later this year - for Opera in the Outback!

  • Stayed April 2014, traveled with friends
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Helpful?
2 Thank Grace N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 6, 2014

This is my second visit -I was bringing my daughter this time, to share with her the tranquility of undara. This time, we stayed in a railway carriage, which, though very small was comfortable. We had a twin room, and they do not have en-suite facilities (and the toilet and bathroom are quite a walk away -for an older person like me, this can be an issue). There is also no tea/coffee making facility, though there is free tea and coffee available at the bar which is just a short walk. We were there in the 'Green Season' so the available tours were reduced. My daughter did both tours that were available and she enjoyed them both. Steve was the tour guide - and she said he was excellent and very knowledgeable. We also had all our meals there too, and we certainly didn't go hungry. All in all, we had a great stay, thanks to the all the staff there.

  • Stayed March 2014, traveled with family
    • Value
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Helpful?
Thank Hal470709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
105 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed April 26, 2014

As much as I enjoyed staying in the outback and the exploring the well worth visiting lava tubes, I'm sorry but paying $200 for a basic tent without a private bathroom left a big bad taste in my mouth. And why with all that space did the tents have to be virtually on top of one another? I could hear my neighbours snoring all night long and kids running around my tent from dawn! I thought I'd awoken in an expensive refugee camp! The over priced tag also applies to the restaurant and bar. I really think the park should reconsider it's pricing. By international standards they are charging 5 star prices for a 3 star service.
One thing the park doesn't need to review is the staff. Brilliant service with a dry outback sense of humour never fails. The pool was good too. Sure I'd visit again but, next time will bring my own tent.

Room Tip: Bring your own tent and food.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sydneysider70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Undara Experience

Property: Undara Experience
Address: Savannah Way, Undara Volcanic National Park, Queensland 4870, Australia
Location: Australia > Queensland > Undara Volcanic National Park
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Undara Volcanic National Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Undara Experience 3*
Number of rooms: 45
Official Description (provided by the hotel):
UNDARA EXPERIENCE – AUSTRALIA’S ACCESSIBLE OUTBACK! Only 3½ hours drive from Cairns and four hours from Townsville in Tropical North Queensland Australia, Undara can be easily accessed via the Savannah Way by conventional vehicle and is situated right on the edge of the Undara Volcanic National Park. The Undara Lava Tubes are a world class natural geological phenomenon. Huge tubes formed approximately 190,000 years ago; molten lava drained out under a thick cooler crust, leaving a series of long, hollow tubes. Today, Undara’s highly trained Savannah Guides conduct small group tours from the natural Bush Resort, into the lava tubes where visitors marvel at this incredible geological wonder. Booking Essential ... more   less 
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Also Known As:
Undara Experience Australia/Undara Volcanic National Park, Queensland

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