We called ahead to warn we were bringing a group of 9 in for breakfast at 10.00am, and although we were told it was generally unnecessary, they were grateful of the warning so they could arrange seating for our group.
When we arrived we were escorted to our prepared table and presented with menus. Most other breakfast diners had left, or were already eating, with only 2-3 other small groups (2-4 diners) arriving during our stay. After providing table water, coffee orders were taken and delivered within a reasonable amount of time. Most of us had coffee and had ordered our much needed breakfasts by 10.15am........then we waited....and waited....and were served some more water...and we waited and drank more water.....At 10.45 the manager assured us that the "meals are right on their way now" - which we reasonably expected to mean something like being plated up. As we continued to wait patiently and growing ever more hungry, the first of our meals finally started to arrive at about 11.10am - nearly a full hour after being ordered. Even then, there was a long delay between the first and the last meals being served - in no particular order, which actually resulted in the first members of our group being finished their meals, before the last ones had even been served.
However, the one saving grace of this place was that the food itself was a pretty decent standard, and relatively substantial. Unfortunately after such a long wait, one of our guest's meal was actually deemed 'too cold to eat' (eggs Benny) - but when brought to the attention of the waitstaff it was whisked away and replaced in less than 5 mins (leaving us wondering why the previous service had been so slow!!!). Having replaced the eggs, each of us agreed that the food was quite good - our meals having ranged from the Eggs Benny, Eggs Chachouka, Spanish Omlette, French Toast with Bacon and a Big Brekky or two.
No excuse, reasonable apology or discount, was given for the delay in our meals, which sadly took the edge off the start to our day and the end what had been a great weekend. I'm not sure whether I'd bother to go back again as (other than the very efficient water girl) the service was very disappointing.
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