We stayed here on the June Long Weekend in an Anchorage room. This was our first experience of a Peppers hotel. We thought that they were targeted at the boutique luxury market and hence didn't read trip advisor first...mistake! Location is great and as we drove up we thought it was going to be lovely. Plenty of expensive cars in the car park, which is usually a good sign. But...
Check in was very slow and quite rude - we were only acknowledged with a "you'll have to wait".
The room's location was nice enough with a large room with a pleasant view of the bay.
The room itself was very tired and poorly cleaned. We found long black hairs in the bath, handbasin, on top of the toilet and in the coffee mug, there were the chips from a previous guest scattered under the couch and on the floor. We called reception to ask for a clean room but were told the hotel was full. The duty manager came and cleaned the bathroom and removed the coffee cups for us. The carpet was vacuumed the next day.
She gave us a free bottle of wine and (with some prodding at check-out) a little of the room service too.
The bathroom is very tired with a dated beach feel. The toilet seat didnt' stay up, the bath was old and moved under your feet and we were constantly awaken by the plumbing of adjacent rooms (e.g. flushing toiltes) running through the wall at the bed head.
The curtain rod was falling off the wall, the plaster was coming off behind our bed(seemed to have been superglued back on) and the room was very dark with only 3 lamps lighting a large room.
Television reception was horrid. Lovely digital lcd tv, but analogue and foxtel tv reception was fuzzy. Fine in the bar, but barely watchable in our room.
Food was good. We had a cheese platter in our room, which was delivered promptly and dinner and a lunch at the captain's bar. The restaurant was aparently fully booked, but at 7.30 and 8 pm it was half empty.
Bar service was poor. We had to wait mid afternoon for 20 minutes for a bar-tender to arrive and then make us a very bad pina colada. There was no conceriege desk or information in the reception area about things to do, despite a full hotel and the long weekend. We didn't bother queing at the reception desk for assistance.
Give the day spa a miss. We booked without looking first, then realised that the day spa is right opposite the bar toilets, with a cramped reception so one of us had to sit on the floor. Not exactly a luxury experience. In fairness, the treatment room was ok as was the treatment.
Public areas need a face lift and some lights turned on. The carpark was so dark our car wasn't visible and you can't tell reception from accommodation when arriving at night.
Overall, great spot, but the resort has gone cheap and it shows. The experience we had was equivalent of a 3 star hotel only.
- Official Description (provided by the hotel):
- Luxury Accommodation by the Sea. All 80 rooms and suites have an individual balcony or porch, most with unobstructed views over Port Stephens. At Anchorage Port Stephens we are large enough to provide you with superb guest facilities but small enough to ensure your stay is intimate and relaxed. Only two and a half hours drive from Sydney,Anchorage Port Stephens is the perfect seaside weekend escape. ... more less
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- Also Known As:
- Peppers Anchorage Port Stephens Hotel Corlette
- Peppers Anchorage Hotel Port Stephens
- Peppers Anchorage Resort Port Stephens
- Anchorage Port Stephens Corlette