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“Fabolous Hotel! ”

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Goldcity Tourism Complex
Ranked #3 of 13 Hotels in Kargicak
Reviewed February 23, 2014 via mobile

This is a fabulous hotel with amazing facilities, which are extremely modern for Turkey.

I especially loved the bath, which had LED lights in it with a jacuzzi built in. Definitely a beautiful bathe.

Food is excellent with very reasonable prices. Car & bike hire is also very cheap! But petrol in Turkey is expensive! The spa and pools are fantastic.

Tried to find the private beach an several occasions but because it's so far from the hotel, it was quite literally impossible.

You will need to hire a car to get around as it's so far from local amenities/shopping areas. Hired a bike on day 1 which was so much fun, but getting back to the hotel was such a struggle after a day cycling in a hot country! I turned to car hire after that which was great as you don't need an International driving license.

You will need to have good haggling skills if going to the town centres, as with every country without fixed prices they will try to rip you off!

Staff were quite rude at the hotel in my personal opinion. I don't speak Turkish so there were quite strong language barriers at time. I appreciate that English isn't their mother tongue however, if you're working in international hospitality you'd expect them to be fluent in basic English.

In short, this is a great hotel. Views are fantastic, but on the flip side of this it's difficult to travel without a car due to the hotel being on a mountain. There is a free bus shuttle service however, I personally don't want to rely on buses when I'm on holiday!

Anyone going will have a great time!

Stayed: August 2013, traveled as a couple
5  Thank Samiyahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded February 24, 2014

Dear Guest.
First of all, thank you very much for your review. We are really glad to find out that you enjoyed your stay in our hotel. You can be sure that your suggestions and recommendations were reported to the managers of the relevant departments.
We will be happy to see you among our guests in the nearest future.
Best Regards,
Goldcity Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 - 388 of 1,012 reviews

Reviewed February 16, 2014

stayed here in august. Absolutely fabulous hotel. highly recommended,lovely staff,food, lovely room with great view. big rooms. Loads of pros! the only con is the wifi, kept disconnecting but thats all!

  • Stayed: August 2013, traveled with family
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2  Thank Megan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded February 16, 2014

Dear Megan.
First of all, thank you very much for a very nice review. We are glad to find out you had a fabulous holiday at Goldcity.
We would like to inform you that your suggestion regarding the Internet was reported to our IT Department and the necessary measures have already been taken.
We will be happy to see you among our guests in the nearest future.
Best Regards,
Goldcity Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

Had a great time in this hotel. I was visiting in August 2012. Amazing hotel, great service and really nice and police personal. Totally recommend this hotel! My only problem was the road trip to get to the airport, it gets really frustrating.

Room Tip: Choose a room inside the hotel!
  • Stayed: March 2013, traveled with family
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2  Thank DeKK5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded February 16, 2014

Dear Guest.
Thank you for the review. We are glad you enjoyed your stay in our hotel.
We would like to inform you that at the moment Gazipaşa International Airport offers its services and it is located in 30 minute drive from Goldcity. We hope that you find this information useful in case you wish to plan your stay in this area.
Hope to see you as our Guest again in the nearest future,
Kind Regards,
Goldcity Management.

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Reviewed February 13, 2014

We arrived to Goldcity late 18.1.2014 and stayed there for 2 weeks. When we arrived to the hotel, everything was ready for us. Incoming happened really quickly and friendly. Our restaurant had also a night buffet with soup and salads, so the first night was saved. We had reserved a suite, and the first night we were given a suite having one big room with double balcony. The next morning the hotel was cooperative and we were able to change our room to a suite with 2 rooms having a door between them. Warm thanks for cooperation.

January is winter time also in Alanya. The land needs water. We were very lucky the first week. We had sun every day and nice living on pool. Our second week started with 4 days period of rain and thunder. Because of bad weather, we found the good benefits of this huge hotel complex. Hotel has a large well-equipped inside gym area that you can use free of charge. The second week our daily routine was gym, sauna, hammam and swimming, all included to the all inclusive package.

Goldcity is for most of its guests an all inclusive place. We were very pleased of that and the quality on breakfast, lunch and dinner. In short, lunch and dinner had every day some 15 different salads, many different warm dishes (also fish every day) and some 15 different sweets and also fresh fruits. The quality of food was excellent and it was made from fresh ingredients. We didn’t get any stomach problems from the hotel food. Because it was off season, the drinks were served to the table also at the buffet restaurant. The hotel and restaurant personnel were very professional and very, very friendly and helpful to us during our stay. Also, as a part of all inclusive package, you have the right to eat every 5th day at the a la carte restaurant at the top 16th floor. There was excellent food and service, also in Finnish.

Hotel has program all day long. You may spend your time privately, or take part in dart, bowling etc. Because it was quiet and not a lot of guests, our entertainment manager organized for us a small Turkish cooking course. It was in the 16th floor in a la carte restaurant and with its super friendly top chefs. Now we can make Turkish köfte at home too. Also a self-protection course and effective gym training was organized. In the evenings there was live music (almost every evening), mini disco for kids, and cinemas. A talented artist was also drawing portraits of hotel guests.

Because it was winter, the beach was closed. However, the free hotel shuttlebus was driving to nearby Alanya (30 min) once or twice a day.

Our holiday was most succeeded. We loved the place, we loved the food and we loved the fine personnel.

Our experience is, that winter time is a lovely time to visit Goldcity.

Timo and Kata

  • Stayed: January 2014, traveled with family
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12  Thank Timo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded February 16, 2014

Dear Timo and Kata,
Thank you for a very detailed review. We are glad your stay with us was a success. As Goldcity Family our main aim is the satisfaction of customer needs and we are happy we could reach it.
We hope to see you in our hotel again and provide you with the best quality of service.
Best Regards,
Goldcity Management.

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Reviewed November 16, 2013

We arrived at GOLD CITY HOTEL 11:45pm on 25-10-2013, and from that time until we checked out a week later we had absolutely no complaints.

The service was excellent; Eda the receptionist was very professional and attended to anything that we wanted. We had a very minor issue in our room that she sorted out immediately. Umut the barman in the buffet restaurant was great...very friendly with a great sense of humour. Infatc all of the staff were very helpful and polite. The food was very good. I would say that the only repetition menu was at breakfast time. But variety offered every day caused us to barley notice this.

We can only speak for ourselves, and our comments are based on our own observations and the way we were treated. We have absolutely no hesitation in recommending this hotel to others.

I can say without a doubt that despite there being a fare amount of both Russian and German guests we did not see any preferential treatment towards them. Yes the Russians came across as being rude and arrogant; but that is not the hotels fault. Our suggestion is if you do not want to see Russians and Germans, holiday somewhere where they do not go.
As far as comments from previous guests that have stated that the staff did not speak enough English...well we had no problems making ourselves understood. They spoke far better English than we spoke Turkish. Show a little interest in the language of the country you are visiting and I am sure that you will receive a far better reception and better service. It has always worked for us. Speak to the staff and ask them how to say please and thank you etc in their language and they will show far more interest in you.

The trouble with us British is we expect to hear the English language and see English food where ever we travel in the world. We speak of the arrogance of the Russians and the Germans; well how arrogant are we with our expectations.

Visit GOLD CITY and make your own minds up!!!

  • Stayed: October 2013, traveled as a couple
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31  Thank pighappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded December 20, 2013

Dear Guests.
Thank you very much for a very nice and detailed review. We are happy to find out you were enjoying your stay in our hotel. You can be sure that your praises, concerning the personnel were reported to the Hotel Management. The goal of all the staff is providing our guests with the best service quality, and we are glad you estimate it.
We will be looking forward to your visit in the nearest future.
In case you make the reservations, do not hesitate to contact us at gr@goldcity.com.tr.
Best Regards.
Goldcity Management.

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Reviewed November 1, 2013 via mobile

We arrived at Goldcity on 22 October 2013. We had a wonderful welcome from Ali who took care of our luggage. Friendly Hussein took care of the admin side whilst Nurhan gave us a tour around the hotel and explained the facilities very well.

During our stay for 7 nights we had received excellent service from all the staff members especially Nurhan, Sevgi, Hussein and Ali.

There was a variety of fresh food every day for every meal. The mini club service was excellent as it gave us time to ourselves whilst the kids were in good care and enjoyed themselves throughly.

The hotel facilities such as aqua park, spa, cave cafe/bar. Amazing scenery's, beautiful beach with very friendly and helpful staff who always went an extra mile were fab.

Shuttle service was always on time but would have prefered every hour service to Alanya.

Overall we had a fab holiday and would highly recommend for families with kids.

Although some Russian and Germans are rude and state directly in your face however I feel they are harmless. I certainly disagree that staff members prefer the Russians or Germans. I think it just seems like that as there are too many of them there on holiday. Javed & family

Stayed: October 2013
6  Thank Javedinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Public Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded December 20, 2013

Dear Javed & Family.
Thank you for your nice review. We are really glad to find out that you enjoyed your stay. The management of Goldcity was informed of your opinions, concerning the service of the staff, we wish you knew that our primary goal is making the holiday of our guests unforgettable.
We hope to see you among our guests in the nearest future. Please, contact us via gr@goldcity.com.tr when making the reservation.
Best Regards,
Goldcity Management.

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Reviewed October 31, 2013

nine of us (3 children and 6 adults) booked the deal with last minute. we got there on 22 October for 7 nights and recieved a warm welcome from gorgoeos Ali and funny Hussein. our lugguage was taken care of. fab Nurhan gave us a tour around the hotel and friendly Sevgi was always there to help.

during our stay every single hotel staff members were very friendly, helpful and very polite.

the mini kids club team were amazing. food was lovely, great views aqua park was brilliant n lots to do for any age.

the shuttle service was fantastic.

  • Stayed: October 2013, traveled with family
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4  Thank nazia j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldcityManagement, Guest Relations Manager at Goldcity Tourism Complex, responded to this reviewResponded December 22, 2013

Dear Guests.
Thank you very much for a very nice review. We are glad to find out your stay with us was a success.
We would like to mention that the goal of primary importance is the satisfaction of the needs of our guests and we are happy we could meet it. You can be sure that your praises concerning the personnel were reported to the relevant departments. We will be glad to be at your service again and see you among our guests. We will appreciate if you e-mail us via gr@goldcity.com.tr in case you make the reservation to visit us in the future.
Best Regards,
Goldcity Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Goldcity Tourism Complex

Address: Kargicak Kasabasi, Kargicak, Alanya 07400, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya > Kargicak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kargicak
#3 Spa Hotel in Kargicak
#3 Luxury Hotel in Kargicak
Price Range: $65 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Goldcity Tourism Complex 5*
Number of rooms: 242
Official Description (provided by the hotel):
A world of its own that sits on an area of 211.677 M². On the top of the hill sits the impressive luxury hotel which comprises Deluxe Rooms and Luxury Hotel Apartments / Suites. Within the hotel grounds there are clusters of beautiful villas and apartments. Goldcity is equally appealing for holidays and for residential use and we have a variety of freehold property types available for sale, including Detached Villas with private pool, Apart Villas & Penthouses or Luxury Hotel Apartments in the main building. Goldcity is a perfect place to holiday or to invest in your own holiday home. Real estate sales are being continued.Our luxury family suites provide unique opportunity to experience hotel and apartment living at the same time. GOLDCITY offers 5 star luxury family suites, with a choice of one, two and three bedrooms and penthouses.They are superior first class fully furnished suites which consist of generously oversized and luxury living accommodation with sea and/or mountain view. These suites equipped with upscale comforts and modern amenities and all have household appliances and cooking facilities. ... more   less 
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Also Known As:
Goldcity Tourism Complex Hotel Kargicak
Goldcity Tourism Complex Alanya
Goldcity Tourism Complex Hotel Alanya
Goldcity Tourism Complex Turkey/Antalya Province

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