Just returned from Goldcity and would say would not return. The service and facilites are certainly not of five star all inclusive quality. Have stayed in many five star hotels and this one is the one that I have been most disappointed with.
Just short rundown of this hotel - restaurant is like school canteen. You do not get taken to your table, you find your own, providing there is one clean enough. We had to clear away dishes etc left from previous guests and set our own table. Would expect this at end of shift, but this was everytime we went for food regardless of the time of day.
Food is repetative. If you like chips, rice, spaghetti, pasta and some form of meat each night thats great. But there is little else, to be fare was some form of stew aswell. There is no chefs cooking you anything fresh as you expect of most five star hotels. Food is left in metal trays, and was at best just warm. You have to stand in a queue with your plate and wait your turn.
Snacks during day - again repetative. If you like chips, burgers, spaghetti and pizza. We often asked for other items on the said menu but was always told (again regardless of time of day) that the food was not available. By end of two weeks we were pretty peeved off to say the least. its not as if you can go to the finer restaurants in the hotel cos you are retricted to one visit each week to one of them! And as you are pretty much up a mountain and far away from Alanya its not as if you can go and find somewhere else.
During our two weeks this hotel did not have many English guests. Was mainly Germans. And found one of them verbally abusing and ranting at my 70 year old mother at the resatuarant table. As I dont speak German did not know what was going on, but was flabergasted to notice that no one came to our rescue and the waiter just stood by and watched!
Also have to state was flabergasted one a gentleman guest was actually able to use his door key to gain access to our apartment. It was fortunate we were actually in the room, but dread to think what could have happened if we were not. Reception states that this is impossible, but believe me it happened. Keys quickly cancelled.
Last but not least - entertainment - what can I say, I have seen better entertainment at Butlins. Needless to say we did not go often, and found the Comedy nights not suitable for children (bearing in mind they were still sitting there from being at the mini club disco). Comedy show had some very suggestive things in it and found it difficult to shield my 8 yr old grandson from.
I always use Trip Adviser to research all my holidays, and yes this hotel has got some very good points, was really disappointed that the hotel did not live up to our expectations.
Have read recent review of this hotel from a guest staying during the same two weeks and reinterate their comments about the staff. The hotel really do need to rethink the finer points of this hotel and if they do it could be, what we expected, amazing.
- Official Description (provided by the hotel):
- A world of its own that sits on an area of 211.677 M². On the top of the hill sits the impressive luxury hotel which comprises Deluxe Rooms and Luxury Hotel Apartments / Suites. Within the hotel grounds there are clusters of beautiful villas and apartments. Goldcity is equally appealing for holidays and for residential use and we have a variety of freehold property types available for sale, including Detached Villas with private pool, Apart Villas & Penthouses or Luxury Hotel Apartments in the main building. Goldcity is a perfect place to holiday or to invest in your own holiday home. Real estate sales are being continued.Our luxury family suites provide unique opportunity to experience hotel and apartment living at the same time. GOLDCITY offers 5 star luxury family suites, with a choice of one, two and three bedrooms and penthouses.They are superior first class fully furnished suites which consist of generously oversized and luxury living accommodation with sea and/or mountain view. These suites equipped with upscale comforts and modern amenities and all have household appliances and cooking facilities. ... more less
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- Also Known As:
- Goldcity Tourism Complex Hotel Kargicak
- Goldcity Tourism Complex Alanya
- Goldcity Tourism Complex Hotel Alanya
- Goldcity Tourism Complex Turkey/Antalya Province