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All reviews animation team turkey palm wings beach resort great holiday snack bar stray dogs swim up room a la carte salad lovely hotel main building bar staff plenty of sunbeds next year turkish bath family room buffet restaurant
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Reviewed November 8, 2019

I wanted to give the Palm wings beach resort and spa about 2 or 3 stars, but to be honest, the food served at the 'A la carte restaurant' (located upstairs, which is not part of the free food served downstairs) was amazing and the level of service that Hikmet the chef provided honestly changed a disastrous holiday into a bearable and enjoyable one. This is why I have added the extra stars. Hikmet is a brilliant chef and his food is top quality! He made amazing 3-course meals that you would find in top restaurants in London and it's very affordable and it was so fresh. If it wasn't for the a la carte restaurants and Hikmets food, I would have been starving!

The actual resort itself (minus Hikemt), I found the free food at the resort to be diabolical at best (the quality of food provided was so cheap and it was obvious, especially when you went into the city to find food outside of the resort), this put a downer on the experience as food is a big part of being on holiday.

The gym is terribly small, with barely any equipment or space to workout. The spa could be improved, the massage therapists are very good and the sauna is nice (I found the facials and other services in the spa are below par). Hardly any of the staff speak English which is a major inconvenience, saying this, however, the beach is very nice and is kept clean daily, there are lots for children to do and the sun improves everything. Definitely make sure you go out into the city of Kusadasi and go to the shops and try the food. Also, do make sure you try out the A la carte restaurant because it tops the holiday!

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank zeeama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Konuk İlişkileri Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded November 27, 2019

Dear zeeama;

Thank you for posting your feedback on TripAdvisor following your stay with us at Palm Wings Beach Resort& Spa Kuşadası

I have noted your observations about your recent visit. I would like to assure you that we are consistently working on improving all aspects of the Hotel, therefore your feedback will be taken into account.

I have taken your comments on board to ensure next time you stay with us we provide you with a perfect service.
We would also like to thank you on behalf of Hikmet, who was very happy about hearing your words.

We hope that we will have the opportunity to see you again soon.

Kind Regards
Şenay Çavuşoğlu
Guest Relations
Palm Wings Beach Resort& Spa Kuşadası

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2019

My family and I have reunited at Palm Wings beach resort about 3 weeks ago. the hotel was nice and the staffs were friendly. The food was just okay. the pool and beach were so nice and pleasant. there was a Grand piano in the lobby and we enjoyed playing it. also, the animation team were nice and friendly, especially Sina was so much fun. we use the photography service and we got many family professional photos. I recommend Gerrard and his lovely friend for their professional photography.

Room tip: the blocks are much closer to the pool and beach than the main building.
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank baharm0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Konuk İlişkileri Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded November 5, 2019

Dear baharm0;

We thank you for choosing us to spend your holidays with us. We feel very proud of ourselves to know the experience of other customers encourages new customers to visit us.
We are glad because you enjoyed from the first moment you arrive and we also exceeded your expectations about us. We greatly appreciate your tip and your recommendation to others.
We would like to welcome you again soon!

Best regards from Palm Wings Beach Resort & Spa Kuşadası

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2019

For the third time we spent in Palm Wings hotel all inclusive. Short distance from Kusadasi at Davutlar, with dolmus in front of hotel 20 minutes. Super service,very clean, friendly people, the food is delicious,big pool and at the sea. We where end of season, so really still.Specially Gerrard Dürük the photographer is good professional!

Date of stay: October 2019
Trip type: Traveled as a couple
Thank FritsCorian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Konuk İlişkileri Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded November 2, 2019

Dear FritsCorian;

Thank you for your rating! It's our genuine pleasure to have made your stay absolutely perfect. It is always our main goal to archive customer satisfaction, so we always strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Once again, thank you for your kind words! We will forward them with our team since your comments are greatly appreciated.

We hope you will choose to stay with us again on your next visit.

With our best wishes we remain,
Şenay Çavuşoğlu
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2019

Airport transfer took 2 hours. October weather is perfect. The beach was very nice - very pleasant and not crowded. I travelled on my own and met up with my sisters. The food was just ok - nothing special. I was disappointed with the management staff in the dining room. We we went in for dinner one evening and got our table. We put our drinks on the table and left our cardigans on the back of the chairs and went to get our food. When we returned with our food to our table, the table had been pushed together with other tables and a group of Turkish people were sitting at our table. The people who were sitting at "our table" were grinning and laughing. We complained to staff - but it was the staff who did it. They hadn't taken our belongings away from the table or asked us to move or offered to take us to a new table. Very poor!!.. A lot of the staff were grumpy. They were closing up in another week or so. Rooms were often left without being cleaned or clean towels being changed. There is really very little outside the hotel. Beware of one driver telling you the bus finishes at 12.00am - the last bus is 11.00. It cost 100tl for a taxi -€15. My sisters room door was kicked in on their last night by thugs running around.There is very little security at night and no cameras in the corridors. Apart from the dining room experience and some grumpy staff, 1 dodgy bus driver, we had a nice time overall. Not sure if I would return though. A bit too far away from the Kusadasi.

Date of stay: October 2019
1  Thank Irene M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Konuk İlişkileri Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded November 2, 2019

Dear İrene M;

Thank you for taking the time to review your recent stay with us.

We at Palm Wings Beach Resort& Spa Kuşadası strive to offer a truly carefree holiday to all our guests and, therefore, it is disappointing that your experience at our hotel fell short of expectations.

Please let us assure you that the above-mentioned inconveniences are certainly not indicative of the level of service we strive to deliver and that we will pass your comments to our leadership team for further consideration.

We do hope you allow us another opportunity to share a more positive experience with you next time.

With our best wishes we remain,
Şenay Çavuşoğlu
Guest Relations

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Reviewed October 27, 2019 via mobile

Just returned from a 2 week holiday at Palm Wings and couldn’t be happier. The whole resort is spotlessly clean and the staff work continuously to maintain the high standards. The room was lovely and plenty of room for our family of 4 and the cleaners did a great job everyday.
The food was great and always fresh, the kids loved the snack bar during the day and the main restaurant had a huge variety at every meal to satisfy everyone, you’d have to be super picky to find nothing you liked (my husband is and he loved the food). Mehmet from the restaurant always looked after us well and was very polite as were all the staff, nothing was too much.
The kids loved the ice cream!
The pool and beach were both lovely, plenty of sun beds and again spotlessly clean always both of them.
The entertainment team were all fantastic especially Esgi and the evening shows were great especially the fire and African dancers.
The drink selection was not the best I’ve experienced in Turkey but it by no way ruined our holiday.
Thank you to all the staff for a great holiday and we will definitely visit again!!

Date of stay: October 2019
Trip type: Traveled with family
1  Thank I9888JSlaurab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Konuk İlişkileri Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded November 2, 2019

Dear Guest;

Thank you for your five-star rating and for taking your time to share your marvellous experience with us!!

It is a great pleasure to hear you thoroughly enjoyed your time and that we live up to your expectations. At Palm Wings Beach Resort& Spa Kuşadası our main objective is to make our guests feel at home during their time with us.

Please rest assured that we will forward your comment with our team as they will be more than happy to read it.

Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Kuşadası very soon.

With our best wishes we remain,
Şenay Çavuşoğlu
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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