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All reviews animation team turkey palm wings beach resort great holiday snack bar stray dogs swim up room a la carte salad lovely hotel main building bar staff plenty of sunbeds next year turkish bath family room buffet restaurant
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Reviewed May 13, 2019

Had lovely time @this hotel good food all staff friendly , entertainment good ,bus outside hotel taking to kusasdasi town and marina lots to see and do , this hotel is good for families couples it caters for everyone would recommend this hotel

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank angie b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Halkla İlişkiler Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded May 18, 2019

Dear Guest;

Thank you kindly for bestowing us with your generous compliments in respect to our accommodations and amenities. We were truly delighted that we exceeded your expectations .We look forward to welcoming you back to Palm Wings Ephesus.

In the interim, we remain at your service.

Yours sincerely
Nihal Ayaz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019 via mobile

We have just returned from a lovely relaxing week after staying at this hotel/resort. We didn't quite know what to expect as there are more places called 'Palm Wings' which makes us confusing for even taxi drivers, but were overall delighted with our stay.

First positive is the staff, most of them go totally beyond to ensure a customer experience that feels so special and welcoming. Ali 'lovely jubbly' is the best, he just seems to be everywhere doing everything to make this place run to perfection. He even went with my husband outside of the resort to get an extra for me for my birthday and spoke with the chef to make my day so glorious. We had my favourite fish prepared by the talented young chef who came to our table and charmed us with the interesting details of his journey to working at Palm Wings (after appearing on TV and he's worked around the world), yet his attention to delighting the customers and making everything perfect is a highlight of Palm Wings.

Again, Ali (who must be management) didn't just delegate, his need to make all so wonderful here means he will rush to prepare a table completion, serve food, ensure the place is spotless and this sort of standard is why we will not only be returning ourselves but already have friends and family booking in.

Now for the helpful details for fellow travelers which I hope helps.

Be aware

* You have to pay extra for cocktails and the spa
* There is no cash machine on site
*The rooms have showers, not baths and we were given a twin even though we requested a double
* The cleaners took our blankets and although we told reception, I don't think they understood which was quite stressful
* The beach isn't private as in anyone can walk along, with dogs etc but there is then a gate to Palm Wings with security
* Once, when we got up with backache and went for coffee in the early hours, although the barman was friendly and served us very well, the terrace cleaner switched all the lights off which could have been dangerous and was intimating
* It's hard to get a straight answer on the spa prices, though you can try and negotiate a deal, you're also battling a hard sell to try and get you to spend much much more
* Some bar staff can be a little rude/don't seem to like English and will serve other people before you, not smile, not give ice etc

Top things to try

* The A La Carte is free once per visit but the food is so good, even though we went all incisive we booked in to try the seafood on my birthday - this was extra, but unbelievably
only 5 euros! Totally worth it.
* A minibus stops right outside, sometimes in front of the hotel, sometimes across the road which is small
* The shopkeeper on site is a total STAR and not only is really fair and honest with all sales, his English is the best on site and hes so friendly and helpful - gives great information, really likes people and makes up for any rare grumpy staff on site - he's not pushy which is so rare, plus his prices are cheaper than town often, so he's not taking advantage - either leave space in your suitcase or do what I did and buy an extra to fit in all the lovely bags and shirts he sells.
* I'd say the all inclusive food is at the healthy end, so don't expect massive pies etc but chicken/fish on skewers, lots of vegetarian options, rice/pasta every day, kebab stations some nights, burgers etc at the snack bar in the day and nighttime is just soup and platters of cheese etc
* We stayed right near the kids pool/main restaurant etc which also has the nightclub so you'd expect most noise here - we really didn't hear any entertainment noise at all
* There are at least 3 places in Kusadasi town which will come pick you up and drop you off in Kusadasi town if you wish to eat drink with them, and Murphy's do pick up from Palm Wings - see my review of them on here too
* Get cash out in town, as even after walking out twice to try and find the nearest cash machine we didn't succeed and the road outside is pretty rough/stony and we saw a few wandering/loose dogs, it didn't feel like a place to walk around, almost rural
* There is a clothes shop, kebab place and café right near the hotel but we didn't need to use them with Cenek onsite meeting our every need
* Lastly, the sunset from the terrace bar is gorgeous, and this runs along the A La Carte restaurants too - what
a way to end the day - beautiful meal from the amazing chef, sat with a drink (after the big barman serves everyone else) and listening to the waves lap up on the beach

Thank you to all the great staff at Palm Wings - it's because of you we shall be back and recommend you to everyone - see you soon we hope

Date of stay: May 2019
Trip type: Traveled as a couple
2  Thank juniper99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Halkla İlişkiler Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded May 18, 2019

DearGuest,

We would like to thank you for writing about Palm Wings Ephesus. We are glad to read that you overall had a nice holiday, despite a few minor things, and we hope that they did not overshadow your stay here.

All your comments are forwarded to the relevant departments, in order to improve our services in the near future.

We thank you for your constructive criticisms which are very important for all of us, to grow and to be able to offer a better service.

Don't hesitate to contact me for any personal assistance you might require.

Kind Regards

Nihal Ayaz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2019 via mobile

Hakan and Joker from the animation are very funny and they make your vacation compleet. Really nice hotel! During the day there were fun activities to do. After dinner there were nice shows. Hotel is very clean.

Date of stay: May 2019
1  Thank ashleydh00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Halkla İlişkiler Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded May 20, 2019

Dear Guest,

Thank you for your review.

I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the service you received.

I do hope we can welcome you back again soon.

Kind regards
Nihal Ayaz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2019 via mobile

The worst bathroom that I experienced yet in all hotels which I stayed, it is exactly like a coffin worse than that is the shower system ...
Beers was good , pools was good and the beach was great
Close enough to town (kusadasi)

Date of stay: April 2019
Trip type: Traveled with friends
2  Thank hosseint508
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Halkla İlişkiler Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded May 20, 2019

Dear Guest;

Thank you very much for taking the time to share your valuable feedback. I am truly disappointed to hear that your experience was less than optimal. This experience is not up to our usual standards and I have addressed your feedback with management team.

I do hope that we will have the opportunity to welcome you back for an entirely flawless experience in the near future.

Warmest regards,

Nihal Ayaz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2019 via mobile

This was my first holiday, I went solo (age 18), the hotel was kept immaculately and it was beautiful. The staff were so so friendly and very inclusive of other families there. Lots of day trips and events going on suitable for everyone. I would absolutely go back, 100% recommend.

Date of stay: May 2018
Trip type: Traveled solo
2  Thank Sophie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GRpalmwings, Halkla İlişkiler Müdürü at Palm Wings Beach Resort & Spa, responded to this reviewResponded May 20, 2019

Dear Guest;

Thank you kindly for bestowing us with your generous compliments in respect to our accommodations and amenities. We were truly delighted that we exceeded your expectations .We look forward to welcoming you back to Palm Wings Ephesus.

In the interim, we remain at your service.

Yours sincerely
Nihal Ayaz
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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