I don't usually like to complain about holidays but in this instance I think it's necessary. We booked to stay for 10 nights in the maravel sky apartments self catering at the last minute. We were assured by co-operative travel that this would be a very friendly hotel/apartments. On arrival we went to reception and were apalled to find that our apartment had been double booked and we were to change apartments after 2 nights when ours was ready. This was very disappointing. The room we were in for 2 nights had no air conditioning which we were told was to be paid for and the layout was awful, my daughter had to sleep in the kitchen/living room when we paid for a 2 bedroom apartment on purpose, which had no windows and ants crawling up the side of the bed. It just happened to be extremley hot that night and were forced to pay for air con. When we moved rooms the layout was completley different; there were 2 double bedrooms and a very large main room but we were offered no assistance in moving everything we had unpacked at the other apartment. There were two pools at the hotel don't use them. One was iridescent green and a child became ill after swimming in it while we were there. Ridiculous. We saw the manager and "pool keeper" throw a whole tub of chlorine in at the end of the day then start looking at the back of the packet to see that they had put too much in the pool, the second pool turned green then while we were there. During the whole room hoopla the service of the manager was appaling. The only thing he could do to apologise was give us a free meal ticket, which we didn't use because the food looked awful. Overall this holiday was one of the worst we have ever been on, the only thing good was that the maids were very good at cleaning the room and we were not all inclusive!
- Also Known As:
- Maravel Sky Rethymnon
- Maravel Sky Hotel Crete/Rethymnon Prefecture, Greece