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“Very expensive and very dirty”

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Pousada Rio Clarinho
Ranked #5 of 20 Specialty Lodging in Pocone
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very expensive and very dirty”
1 of 5 bubbles Reviewed July 5, 2011

We were very unhappy with the standard of accommodation at Rio Clarinho. This was the most expensive place we have stayed at during our three-month trip through South America and it was also the worst. The surrounding scenery and river is lovely but the room was really dirty - especially the bathroom, which had not been properly cleaned for many months.
- Mould covered all the bathroom walls from top to bottom.
- There were toothpaste stains from previous guests on the wall above the basin and brown stains of what may have been faeces on the wall next to the toilet.
- The bin in the bathroom for the toilet paper was not emptied at all in our three days there. This started stinking.
- The room was not cleaned once while we were there.
- There were holes in the mosquito net above the beds. The net is also far too small for two people. Because of this I got badly bitten at night.
- The sheets on the bed was very old with holes in them and also too small for the mattress. Every night we ended up sleeping on the bare mattress as the sheet would come off, and the mattress is really old and stained. Yuck!
- In general there were broken tiles in the room, a broken fan, a broken cover on the airconditioner, holes in the netting over the windows. The appearance of the room and of the lodge in general was of neglect.
Do not go here.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Twickerflicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Copenhagen, Denmark
Level Contributor
188 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
2 of 5 bubbles Reviewed October 31, 2010

We booked through Pantanal Nature and stayed 3 nights at the farm/pousada/fazenda.
Ailton at Pantanal Nature is a great guy - he met us at the airport and drove us to Hotel Ramos whre we stayed the first night. We arrived very late - so our tour with Pantanal Nature started the next day, when we were met by Ailton again and José - the driver.
In Poconé we met with our guide Paulo=FANTASTIC and we drove alonf the Transpantaneira Highroad which was amazing. We saw a lot of animals - birds,marshdeer,caimans ans capybaras and finally reach Rio Clarinho.
We could choose between two rooms as we were the only guests at that time, so we had no. 1 in the back and in the shade and our own porch.
The rooms are very basic - 3 beds (1 double) and the beds are not that good - they need a lot of repair. I had to go very slowly to bed not to break it and i am average in weight!
The rooms have a fan and AC - thats very good and have mosquitonets at the windows. The bathroom was not clean - and was only cleaned the first day. The shower needed a total cleaning - water was only coming out of half of it, and thre was nowhere to put the toilet paper. Hot water was fine.
The staff - except for the owner at the pousada did not talk to us - though we speak a little portuguese and the food was very basic. Rice and beans every day and Piranha -both lunch and dinner, though nobody eat it. Full of bones.
The first days we had fresh fruit and mango from the farm on the 3 and the day of leaving the fruit was overripe and not eatable.
The water was not included in the price and not served for lunch or dinner.
Juice and coffe/thea for breakfast and very poor bread- the cheapest you can buy. Some cheese and ham - and a cake - thats it.
You drink a lot during the days and for 500ml of water they charge 2 reais. The price for beer and softdrinks is OK, but water - they dont need to make money on that.
Breakfast was at 7.30 - luncj at 12.15 and dinner - one day at 7.15pm- another it was almost 9 pm - ( man was i hungry) - and nothing is served during the day and you are far away from buying things.
We have travelled to remote places before - and are not that demanding but for the price we paided - this was not good enough.
I have talked to Ailton and he will take action and make sure to raise the level of service.
All the surroundings are amazing as other in this forum have descriped - i am only reviewing the Rio Calrinho.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stoffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed September 14, 2010

This pousada is used if booking Pantanal tours through Pantanal Nature (fantastic tour company – request Ailton as your guide). The location is great – half way down Transpantaneira Road and you see lots of wildlife en route. The pousada itself is set on a farm – we saw anteaters and armadillos on the long drive way up to the pousada! The layout is great – rooms set around a communal area where guests can drink beers, or sing around camp fires, or sleep in the hammocks. The farm land is lovely – working cowboys ride through the nearby lake and baby alligators can be seen on the slake shore. There is a crazy dog, and many goats, horses, cats, capybara and foxes.

The rooms themselves are basic. Ants everywhere so pull your furniture away from the walls and spray DEET liberally. Electricity and hot water 24/7 but no TV in the rooms. Everything is cleaned daily. Service is fantastic – everyone buys into the Pantanal Nature vision; everyone is well studied in the local wildlife. Ailton has the best level of English language proficiency. Food is good, if not a little basic.

Wildlife is amazing – completely different to anywhere else in South America. Worth a visit, and still a little ‘off the beaten track’.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CompulsiveReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
54 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed April 30, 2010

On the Transpantaneira this is a nice place to stay - right by the river with otters and capybara in the front garden. Boat trips, hikes and horseriding are available. The family are very friendly (no English spoken) and the food is good. The rooms are simple and clean and 3 bed rooms are avaliable. You will need to arrange transport to get there as little public transport is available.

  • Stayed March 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nom001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed July 18, 2008

We rented a car in Cuiaba and drove ourselves to the Pantanal, which we decided is the best way to experience this area. The Pousada Rio Clarinho is at Kilometer 40 on the Transpantaneira Rd., and from there you follow a dirt road for about 3 kilometers and parts of that road are quite rough. We were glad it wasn’t any wetter than it was or our car would have never made it.

Shortly after arriving, we saw some giant otters across the pond in front of their property and took a boat to get a better look at them, but were not able to see them again.

The Pousada Rio Clarinho is very rustic, it is actually an old farm house. In our room were three beds and one aluminum table. Each bed had a mosquito net over it, which you will be glad is there. The bathroom is the usual, toilet and sink and a shower with no curtain/door. As rustic as this place is, we liked it, as it seemed a very “natural” place and fit in quite well with the surroundings.

The common room is where everyone eats and it is screened. Meals were great the first day we were there, and we think that is probably because there was a professional guide staying there with clients. They left two days after we got there, and the quality of the meals was still good, but not as good. There is not a wide selection of drinks to choose from. The common room felt like being in the owner’s living room. There is a TV in this room and the employees and the owners enjoyed watching it in the evenings. Outside is a covered patio with lots of hammocks, and we loved spending time on this patio, looking at all the birds.

Nights are very peaceful, very dark (unless there’s a moon) and mornings are full of bird sounds. You will see and hear many different kinds of very interesting birds while staying here.

Our native guide was Cesar and he was a great guide. He did the best job of anyone at any place in the Pantanal of guiding us on a canoe trip. He is an expert canoe handler, did not make even the slightest sound as he paddled. He does not speak any English, but we were able to communicate with him just fine, as knowing Spanish helped us to understand Portuguese. Although it might have been nice to have a translator, we were just as interested in learning more Portuguese so our Portuguese abilities strengthened while staying here. The Rio Clarinho is a wonderful place to canoe and there is a section of the river that is covered with vegetation, but with help pushing the plants down, Cesar was able to glide our canoe over those plants.

The horseback ride at the Clarinho was a short trip through a forest, but mostly on wide dirt roads. We didn’t see anything at all the day we went on this ride: bottom line we were disappointed in the horseback ride here.

The night drive was done with our own car along a small stretch of the Transpantaneira road. Our car was small and it is better to have a higher vehicle to be able to see over the brush along the side of the road. Also, Cesar did not have a powerful light, so it was a very unproductive drive.

The amount of birds and wildlife we saw while at the Clarinho made this pousada a very worthwhile place to stay. Some wildlife we saw were Rheas, foxes, a Tamandua, Capybaras, and Giant Otters.

What we liked: the canoe trip was the absolute best in the Pantanal. The pond by the pousada attracts a lot of birds. Plenty of wildlife in the area.

What we disliked: the horseback ride was boring, the rooms are quite stark, a better vehicle is needed for doing night drives.

We would go back to this pousada because of the amount of birds and for the canoe trip.

  • Liked — The location, the canoe ride on the river, and the amount of birds around the pousada
  • Disliked — The horseback ride, the room we stayed in, the condition of the dirt road to the pousada
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pousada Rio Clarinho

Property: Pousada Rio Clarinho
Address: Kilometer 40 on Transpantaneira Rd, Pocone, State of Mato Grosso 78175-000, Brazil
Location: Brazil > State of Mato Grosso > Pocone
Hotel Style:
Ranked #5 of 20 Specialty Lodging in Pocone
Number of rooms: 288
Also Known As:
Pousada Rio Clarinho Brazil/Pocone

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