1 - Very cold weather in UK - but then a hotel needs to up its heating, which the Old Mill did not do. We were in the 'Lodge' which is a badly insulated outside 2-storey structure. Our room was on the upper floor at one end, so it was exposed on the roof and on 3 of its 4 walls. There was one radiator, never hot and also switched off except in the evening and morning. So the max temp in our room was 2C (35F) and the min was -6C during our 3-day stay. The bathroom was completely unheated, and its extractor fan was on all the time the light was on - so a shower was cold and draughty. Complaints were shrugged off with empty promises.
2 - the 'security safe' was a joke. No instructions in the room; when obtained from Reception the instructions were on a full A4 sheet but in incomprehensible English. The owner/manager criticised me for pointing this out, rather than explaining why the hotel did not provide understandable instructions. Staff then came twice to try to help, but with keys - and failed to open the safe. We then had to leave our valuables in the Reception safe, after making a list of the contents of the envelope before sealing it. Loss of privacy, time-consuming and inconvenient!
3 - no free WiFi and expensive charges, surprising in 2013!
4 - mid-evening I rang the bell at Reception to get our room key, and then rang it again after a long wait. Owner/manager 'Fawlty' then shouted at me with annoyance - he was doubling as a waiter in the restaurant, and thought we should wait while he twice made the long walk to the kitchen hatch to get plates of food and deliver them back to the table. Duty staff then arrived.
5 - breakfast was good, and the location would be nice in warmer weather.
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- Also Known As:
- Old Mill Bath
- Old Mill Hotel Bath/Batheaston