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“Cold, crazy and Fawlty”
Review of Old Mill Hotel

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Old Mill Hotel
Ranked #1 of 1 Hotels in Batheaston
Reviewed March 28, 2013

1 - Very cold weather in UK - but then a hotel needs to up its heating, which the Old Mill did not do. We were in the 'Lodge' which is a badly insulated outside 2-storey structure. Our room was on the upper floor at one end, so it was exposed on the roof and on 3 of its 4 walls. There was one radiator, never hot and also switched off except in the evening and morning. So the max temp in our room was 2C (35F) and the min was -6C during our 3-day stay. The bathroom was completely unheated, and its extractor fan was on all the time the light was on - so a shower was cold and draughty. Complaints were shrugged off with empty promises.
2 - the 'security safe' was a joke. No instructions in the room; when obtained from Reception the instructions were on a full A4 sheet but in incomprehensible English. The owner/manager criticised me for pointing this out, rather than explaining why the hotel did not provide understandable instructions. Staff then came twice to try to help, but with keys - and failed to open the safe. We then had to leave our valuables in the Reception safe, after making a list of the contents of the envelope before sealing it. Loss of privacy, time-consuming and inconvenient!
3 - no free WiFi and expensive charges, surprising in 2013!
4 - mid-evening I rang the bell at Reception to get our room key, and then rang it again after a long wait. Owner/manager 'Fawlty' then shouted at me with annoyance - he was doubling as a waiter in the restaurant, and thought we should wait while he twice made the long walk to the kitchen hatch to get plates of food and deliver them back to the table. Duty staff then arrived.
5 - breakfast was good, and the location would be nice in warmer weather.

Room Tip: Avoid the Lodge rooms! Probably hot in hot weather, and definitely cold in cold weather.
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  • Stayed: March 2013, traveled as a couple
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2  Thank dorset38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
respondance, Manager at Old Mill Hotel, responded to this reviewResponded March 29, 2013

This guest arrived and straight away he wasn't happy, he had booked a room in our lodge, the cheapest way to stay here, the room that he occupied was 230 which is one of the larger rooms,His comment about his safe the instructions of how to operate the safes are those that are supplied by the manufacturer and are given in several different languages. The extractor fans in the bathrooms are programmed to come on when the bathroom light goes on and go off a few moments after the light is turned off, there is however a switch just above the bathroom door that will turn the extractor fan off completely, I do not think that the guests bedroom reached -6 degrees C as if it did the surely this is below freezing point and all the pipes would of burst but he said nothing about this whilst he was here and although our central heating was on 24/7 we also have back up electric fan heaters should any particular guest feel cold but all the central heating radiators are individually controlled.
When this guest returned in the evening to collect his key he he banged twice on the reception bell, I myself called to him from the restaurant where I was serving and explained to the guest that I would be with him in one moment at which point the receptionist returned.
This guest said nothing when he left the hotel and said nothing whilst he was here how can we make sure that a guest is comfortable if he doesn.t let us know of any problems

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 25, 2013

My husband booked this hotel as a late birthday present for us to have a weekend away. The waitresses in the restaurant were very polite and helpful.

The manager is too full of himself and the woys of health and safety and has not resolved what I can gather is outstanding issues.

We booked a deluxe room but unfortunately on the first night we both woke up in the early hours as we were freezing (end March 2013). Next morning the radiator was not working and we had no hot water to wash with - eventually boiled the kettle.

That evening we went to our room around 9:30pm and again the radiator was not working.

The next morning was very much the same as the first.

Having booked a DELUXE room did we get a discount - yes they knocked our £20 bar bill off!!!

Room Tip: Don't go here.
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  • Stayed: March 2013, traveled as a couple
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1  Thank DeeH01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

March 2013

The hotel is situated outside of the main town. We were given very good advice prior to our visit and that was to not drive into the centre nor try and park. There aren't a lot of parking facilities and when you have to pay £1.50 for every half an hour there, the costs just tally up. We parked up at the hotel (around 11am) but could not check in until 3pm. Taxi to the main town centre from the hotel is £10 for 2 people which we didn't mind.

The hotel itself is quiet and situated in by a lake. Our room was tidy and clean. The food was average and nothing special. I am pretty sure my meal was not freshly prepared.

Our main issue was the shower. Absolutely no hot water at all. We stayed at this hotel during the coldest weekend of the year so you would expect visitors to want a hot shower/bath after walking around a very cold town for many hours. We spoke to reception twice that evening but was advised that the boiler had been restarted. The morning after, still no hot water. When checking out, we advised the gentleman at the reception again but we were just thanked for the comment. Another guest also had the same issue (and kicked off much more of a fuss than we did)

Looking back, we should have argued for a discount. We had booked one of the premium rooms for the night and came away from the trip feeling very let down by the hotel (and a lot of shampoo remaining in my hair!)

I hope the hotel looks into the 'customer service' element more for future visitors.

  • Stayed: March 2013, traveled as a couple
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Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013 via mobile

Excellent hotel for a one night stop over. My room was comfy and spacious (must have been one of the better rooms!) Loved the large walk in shower tho the turn as far as it will go to get hot water seemed a little ancient for the 21st century! I booked a single night stay for a lone traveller and was well looked after. Dodgy turn from main road and entrance not clear in the dark tho the toll staff are friendly and will direct you!
Breakfast was good and was served quickly although I did notice some guests had to wait to be served from the hot counter.
Dont stay here if you frequent hilton hotels or premier inns (service here is not up to their standard) but its a good alternative to Travelodge

  • Stayed: March 2013
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1  Thank kimbxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

We stayed at this hotel for 3 nights from 20th March in room 102. This was not one of the tiny budget rooms, but was still very small. The 1st impression as we walked into the room was the carpet, which was very, very badly stained. There was a 5 branch light fitting, but only 2 of the bulbs were working. The bathroom had a sliding door and there was a handle on the outside, but just a hole where the handle should be on the inside. To walk down one side of the bed you had to walk sideways as it was so narrow and the wardrobe was small with only 3 hangers in it. On the plus side the bedding and towels were clean and any towels used changed each day. The bathroom had a big shower and again was very clean. However, the worst problem for us was the lack of hot water. The first morning, after running the tap for a long time, it did eventually get tepid, then almost immediately ran cold. The 2nd morning, it was just ice cold. I reported it at reception and the young man asked if we were in our room now. I said yes, so he said he would send someone down. We waited an hour and still no one had come, so we told reception we had to go out but to let them in to sort it out. They then offered to change our room, as we were going out then and home the next morning we opted not to. The last morning the water was again tepid. The heating was also a problem as it seemed to be off during the day, when a warm room would have been nice, and on during the night when the room then got too hot. We had a meal there one evening, and that was lovely and so I would recommend eating there in the evening. As others have said the room is drafty if you sit near the windows. The breakfast was plentiful, but could have been warmer. Maybe because we went in at about 8.30 and as breakfast was served between 7 - 9am it was getting towards the end, however, I do feel this is early for holidaymakers, One last thing - not the hotels fault this time - if you are in room 102 on a Thursday night, you will be waken up early, they empty the bins outside the room at 6.30am! The hotel is in a very pretty setting but we won't be back as this hotel just didn't meet our standards.

Room Tip: Don't accept room 102 for all the above reasons.
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  • Stayed: March 2013, traveled as a couple
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2  Thank Reba25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

We stayed at the Old Mill Hotel as a hen party of 14, mainly because not many other hotels would take us in case we were trouble! With two over 50's and the rest police officers or professionals, this was unlikely but you never know......

The hotel itself is about 3 miles outside of Bath and the taxi ride into the centre is between £8 - £10. There is the main hotel and the lodge (see photos) and most of our party were in the lodge for the entire stay. The rooms in the main hotel were lovely and the beds really really comfy. We had a problem with our shower, couldn't get any hot water but a man came to fix it within 5 minutes. On my second night I stayed in the lodge in room 230 which was fine, as it was on the end of the Lodge complex, but some of the other rooms were a bit small. Beds and showers great though.

Breakfast is buffet style with cereals, yoghurt etc as well as your usual sausage bacon egg, mushroom beans etc. Perfectly adequate! And always plenty of tea and coffee on offer.

Although the weather was poor when we were there, I can imagine that in summer time this is a beautiful venue beside the river.

We did meet the gentleman who runs the hotel and he was perfectly pleasant to us and helpful. He told us that he had had a bad experience with a hen party the previous week and so sometimes is wary about booking large parties.

This hotel was absolutely fine for our hen party needs as we were in Bath a lot of the time anyway and the staff that we saw were helpful and courteous.

Room Tip: if you are in the lodge, try and get one of the rooms on the end of the block as they are bigger.
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  • Stayed: March 2013, traveled with friends
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2  Thank janethejock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

This is a unique, scenic pastoral setting but as others have noted, parking is a nightmare. Treacherous entrance off the highway, and parking lot far too small and cramped for number of cars it has to serve. Room only adequate; restaurant nice for dinner and good breakfast. In hindsight, we'd have been better off staying closer in to Bath -- not an easy commute.

  • Stayed: March 2013, traveled as a couple
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2  Thank John I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Old Mill Hotel

Address: Toll Bridge Road, Batheaston, Bath BA1 7DE, England
Location: United Kingdom > England > Somerset > Bath > Batheaston
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Batheaston
Price Range: $64 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Old Mill Hotel 3*
Number of rooms: 35
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Also Known As:
Old Mill Bath
Old Mill Hotel Bath/Batheaston

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