Corfu was fantastic with beautiful views but the hotel could have been better. Having stayed in a number of Platinum 4 * hotels before, I could not see anything about this hotel that was better than an avetage 3* hotel.
Bugalow-We stayed in a bungalow in Block 9 which was lovely but we would not recommend it. It was a long, up hill walk which was not easy in the hot sun. As suggested by a fellow reviewer we did not check the location of the bungalows with the hotel before booking as the website clearly stated 'Bungalow suites are in the hotel gardens' which you would not expect to be so far away. Also we booked a bungalow with a bath but what we got could not be called a bath more a shower seat (I'm only 5 ft but had to curl up to fit in and my husband could not use it at all).
Restaurant- The restaurant always seemed under staffed and the staff who were there seemed stressed and over worked. The restaurant was more of a canteen than a restaurant. You certainly could not have a nice relaxing meal. I know this was AI but other hotels are able to have relaxing all inclusive restaurants. Yes there was usually a good choice of food but this food was not always of good quality.
Staff- During our stay some staff were lovely, however others were rude, miserable and abrupt. On a number of occasions staff had arguments amongest themselves in the restaurant and the way the older staff spoke to the younger staff was terrible. Most staff (including reception staff) need training in customer service.
Animation team- The antimation staff were very enthusiastic and friendly. Although night-time entertainment was poor.
In responds to: "I wonder who the people are who have given negative reviews,...... They are people who think they know high standards and I wonder where and what they live in. They are probably the people who come on holiday and click their fingers to the staff." I am certainly not a person who clicks my fingers to the staff but I am a person who feels that places should be made aware of how they could improve their service and that people should be able to share their views without being abused by fellow reviewers!
Having read very positive reviews by people staying in September I wonder whether the hotel failed to cope with the number of people staying during the height of the season.
I have contacted the hotel direct with an emailed review but have not recieved a reply!
Dont get me wrong we had a lovely holiday in an ok hotel but it is not what it is sold as or what it could be.
- Official Description (provided by the hotel):
- Imagine yourself on a sandy beach, crystal waters and thriving, green mountains rising on the top. Relax to the rhythmic sounds of waves and offer yourself the holidays you deserve.This Adults only hotel located on a picture-perfect hill spot in one of Corfu’s best locations. ... more less
- Reservation Options:
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- Also Known As:
- Mayor La Grotta Verde Grand Resort Agios Gordios, Corfu