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“Not really a 5 stars hotel”

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Vedema, a Luxury Collection Resort, Santorini
Ranked #4 of 7 Hotels in Megalochori
Certificate of Excellence
Manama, Bahrain
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Not really a 5 stars hotel”
Reviewed September 20, 2013

We stayed at Vedema hotel for four days and we had good time. We stayed at a very big 2bedrooms villa, very white as described, 2 big bathrooms with decent views.

Hotel was in the middle of everywhere and away from the crowd. Its 15 minutes away from airport "hotel provided free shuttle from/to it", 7 minutes away from "perissa beach/area" where a nice clean quiet beach and great cozy restaurants, 10 minutes from "thira city Center" and 30 minutes to "Oia area" where the best sunset seen can be found and great views.

The receptionists were welcoming but we had to ask so many questions in order to get the right advises to what we could do at the area. As for us, we had all the details from online about santorini so we just needed someone to Guide us through so we cover the best parts in such tight timing and the receptionists helped a lot in that part.

The villa/hotel was perfect for group of friends, families, etc but not romantic as it seems in the pictures. For romantic places with same cost you need to go up to Oia area which is up the mountains".

Hence, the hotel was not exactly a 100% a 5 stars hotel as it had some lack in room service such as getting the villa so crystal clean, you would feel something is missing, It had ants in the bathrooms and at times on the bed "but honestly i am not sure if we complained this would have been sorted put or not", restaurant didn't feel welcoming as it was so dark with lots of cats so we didn't bother to eat there "better food can be found walking distance from hotel @ feggera restaurant", breakfast was decent but repeated every single day, swimming pool was so small not as it appeared in the picture so i suggest spend more time at the beaches. As for the spa, you can find better ones at Oia so save your money for better places unless you cannot bother the distance. Also the timing of the shuttle was not that great "in the afternoons" as it stops at 5 ish were most people would start wanting to go around for dinner etc "but the driver was nice".

To sum up, the hotel can be rated as a 4 stars hotel and not 5, good for groups and not couples looking for romantic place, do not expect fancy rooms with fancy lobby etc, hotel can be much better if the management looked better after room service, staff training, quality of utilities, etc. in the end, its a decent place but can be better.

Room Tip: Notes: if ever visiting and looking for villa stay, ask for THITA 1 or any nearby, make sure you ask...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
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Helpful?
10 Thank Noor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, September 27, 2013
Dear Noor A,
Thank you very much for choosing Vedema Resort for your recent stay in Santorini and of course for taking time to share your valuable feedback with us.
We are really pleased that you liked the size and the colors of the suite you stayed as well as the location of the resort which being in the middle of everything can facilitate any guest’s needs regarding things to do and places to visit.
It is indeed a more family and friend’s oriented resort as it is not located on the Cliffside of the island as you may expected. However, we do have a lot of couples and honeymooners who really enjoy the privacy of this place, away from the more crowded and touristic parts of the island.
We feel sorry if some of our services were not up to your expectations. We wish we knew earlier (during your stay) so we could alter or avoid any inconvenience.
I’m really looking forward to welcome you back in Vedema Resort and offer the best we can for you.

Kind Regards,
Antonis Eliopoulos
General Manager/ Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Rotterdam, The Netherlands
2 reviews
Reviewed September 20, 2013

I recently travel w/ my honey to enjoy our honeymoon. The staff of the hotel is vey attentive and rea;;y great attention to detail. Very recommendable experience. The hotel location is outside of the popular Oia, but once you get to know how close everything is plus you find that Oia is so touristy, the luxury hotel and tranquility of the area are very much welcome

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MoreRules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear MoreRules,
I would like to thank you personally for all your positive feedback regarding your recent stay with us especially when it comes for such a special occasion: your honeymoon! Our guests’ satisfaction is our first priority and their positive comments are the best reward for all our efforts.
Allow me please to invite you back to Vedema Resort on your next visit to Santorini and promise you a memorable wedding anniversary!
Best Regards,
Antonis Eliopoulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 14, 2013

Reading the sometimes very critical reviews, my wife and I first hesitated with the booking. But in retrospect, we are really glad we chose this property. We stayed in an Olympian Villa with a private pool and it was exactly as shown in the Internet pictures. Actually, even better, since our terrace was directly adjacent to a vineyard, only separated by a wall low enough to allow the wine folks to hand us a bunch of grapes fresh from the vines.

Was it perfect? No. But you're on a Greek island, after all. Having lived on an island ourselves for many years, we appreciate when things are fine, but don't go ballistic when they don't. Taking this in consideration, they do a fantastic job at Vedema. Staff is very friendly and you sense the owner's constant presence makes a difference.

This place really shines when it comes to food. If you're not into Greek food, don't go to Greece. But if you want to enjoy healthy cuisine, chef Melina shows you the way. Both for lunch in Pergola and for dinner in Vinsanto restaurant. Trying to enjoy as many items of their menus as we could, we did not manage to venture to any other restaurant for the whole 7 days of our stay. Don't forget to ask for their vegetarian dinner menu - it has some amazing dishes, too.

Whether it is their grilled octopus, an appetizer as simple as grilled zucchini with tzatziki or as "sophisticated" as grilled Santorini white eggplant with fresh tomato, feta cheese, Kalamata olives and parsley (see photo), their food is a marriage of local products, enhanced by olive oil, herbs and minimal use of spices. You just taste nature and wish you could have this back home.

We appreciated the complimentary transportation from and to the airport and the convenience to take off to an island tour right from the property’s own heli pad.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Visit0r_from_Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear Visitor_from_florida,
Thank you so much for all your positive feedback about our premises and facilities. I am very pleased that you managed to try almost all our departments and services including our helicopter tour above the island of Santorini and most of our culinary suggestions.
Our awarded Chef Melina Chomata cooks with love and passion for all our guests and uses only local – Greek ingredients in all dishes. It is the local culture and tradition that we want to promote through all of our venues.
Therefore, it counts a lot to us that you understood and appreciated our whole philosophy and concept.
I would really love to welcome you back to Vedema Resort on your next visit to Santorini and offer you another memorable stay.
Best Regards,
Antonis Eliopoulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Illinois
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 14, 2013

Santorini is everything the pictures lead you to believe and the Vedema is in a lovely little village. The staff are helpful and friendly. The property is lovely, but can be difficult to walk around due to the "cobblestone" type walking paths. If you have any trouble going up and down stairs, you might have some real problems here. Our room was terrific and all in all we were very pleased. The staff at reception are truly exceptional in helping with whatever you may need.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bboop617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear bboop617,
Thank you for all your wonderful feedback regarding our premises and our staff.
I am glad that you enjoyed your stay with us and that our people helped you that much to discover the unique island of Santorini.
Looking forward to welcome you back again!
Best Regards,
Antonis Eliopoulos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 12, 2013

This hotel is good but not excellent it is not a 5 star hotel. Greeting process too lengthy -rooms where not ready. Owners walking around as they should : owning the place like peacocks. Then the power went out in Satorini and owners disappeared ; the hotel had no back up generator and in August! it was bad... Then they sell you their " private beach" take it from me skip the beach...or stay in Oia while in Santorini...

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank ManhattanTower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, September 17, 2013
Dear Manhattan Tower,

Thank you for taking time to share your valuable feedback with us.

Regarding the greeting process, I would like to clarify that we always follow Starwood’s welcoming and check in procedures which indicate that no check in process exceeds 5 minutes. The fact that you had to wait for your room to be ready doesn’t have to do with the greeting or the check in procedure as the official check in time in our hotel is at 15:00. We wish we could had provided you an early check in, but as you may understand this is not possible when running on high occupancies. In case of early arrivals though, we always advise our guests to unwind by our pool enjoying their lunch in our Pergola restaurant or using our complimentary shuttle to the black sand beach where our private beach facilities are located (sun beds, umbrellas and a nice bar-restaurant) that they can use for free.

Referring also to the days of the black out on the island, I would like to mention that Vedema Resort was one of the few hotels in Santorini that had a generator. It is true that this generator couldn’t cover all the resort needs, but at least we managed to have power that could facilitate our reception area, our restaurants, fridges and emergency lights for your safety and hygiene. Last but not least, as you mentioned I am everyday in the resort, walking around and making sure that my guests are having a nice time and of course similarly I was also present the days of the blackout on the island (how can I be absent on a crisis situation). I believe that we did our best given the unprecedented circumstances that we faced and the fact that most hotels in Santorini didn’t even had water, something that was not the case for us.

I’m really looking forward to welcome you back in Vedema Resort under better circumstances and offer the best we can for you.

Kind Regards,

Antonis Eliopoulos
GM and Owner
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Kuwait
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 27, 2013

The hotel is Beautiful in the middle of a small village with nice little shops around and close to the hotel Vedema . Its more for families but can be as nice for couples , and the food is as good as any . The staff are great and very helpful , rooms clean and spacious . Best rooms are the ones away from the main road and on the top floors, and the best are the villas with a private pool .
We were supposed to go to Oia but ended up at Vedema which was worth every minute . There are three restaurants outside the hotel steps away , the best serves Italian with a greek twist , i thing is the better one for dinner and Raki good for a greek breakfast just don't expect great service . The high light of Vedema was the MD / owner Antonis Eliopoulous , a true gentleman
and a hands on professional . The hotel has its own hilo pad and helicopter to take you for a trip around the Island .... great hotel . A note , pass by Feggera a wine bar / resturant , good food
great owner ask for him, Giannis , pronunced "yanis" .... enjoy

Room Tip: High rooms are better away from main road . Private villas with pool are the best .
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khalid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
My dear friend Khalid,
Thank you very much for all your positive feedback.
It was a pleasure having you and your family at Vedema Resort on your holidays.
I would be very excited to welcome you back next summer to Vedema and offer you another memorable stay!
Best Regards,
Antonis Eliopoulos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 27, 2013

We spent a lot of time looking for the perfect hotel, with nice rooms and service. Rooms have nothing to do with Internet pictures on their website. At arrival we got a room that was completely unacceptable in terms of privacy, as well as dirty and dusty. When asked if we could change they offered us another room with more privacy but still dirty. A repetitive theme? And finally we were offered 3 solutions, stay in the room we are, or take another room whit a helipad for helicopters next to it! Or change to a sister hotel that I'd half the price per night than what we prepaid. And please make your choice in 5 minutes. Waiters in the restaurant don't even know they should clean a table before sitting people down. Then wait for 20min for any service, while 5 waiters
doing nothing and stare at you. Plus as we complained about the cleanliness of the room we got nice wake up noise at 7am from the cleaners making sure that they made as much noise as possible. It is really one of the worst hotel stays in years. This hotel has no standing to be part of the SPG group, service is at best 3 star but you pay for a 5 star. Management should stay in a Four Seasons to see how it is properly done. Do yourself a favour avoid waiting money, and have a nice time by avoiding this hotel.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank joedelvaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, September 1, 2013
Dear Mr. Delvaux,

Thank you for taking time to share your feedback with us.
From the conversations that occurred between your self and the Rooms Division Manager of our hotel, while trying to offer the best possible solution to your complaint, you admitted that your main issue was the location of the hotel and its view.
As you clearly explained to us from the beginning, you were expecting a caldera sea view hotel, something that Vedema Resort does not provide or advertise. In our hotel’s website, as well as in all our partners’ websites it clearly states that we are in the middle of a traditional Santorini village and that our rooms offer village, garden or pool view. I am not sure why your expectations of your stay with us included caldera view but I am afraid that this is not for us to find out.
We tried though to please you in the best possible way by offering you alternative upgraded rooms within our hotel or in another property, which is located at the caldera of Oia and offers exactly what you were requesting. We even offered free massage treatments to you, so you can relax. You chose NOT to accept any of the several solutions we provided you.
We are really sorry for your experience and we understand your frustration. However we do believe we tried our best at the time in offering alternative solutions. We also believe that posting a review is always very useful for both future guests and hotel management, as long as this is not based on malicious intentions but on solid assumptions. We also believe that a better research of the location of your accommodation next time will save you from all negative feelings that overwhelm you and do not allow you to enjoy your holidays at the most.

Best Regards,
Antonis Eliopoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vedema, a Luxury Collection Resort, Santorini

Property: Vedema, a Luxury Collection Resort, Santorini
Address: Megalohori, Megalochori 847 00, Greece
Location: Greece > South Aegean > Cyclades > Santorini > Megalochori
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Megalochori
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Vedema, a Luxury Collection Resort, Santorini 5*
Number of rooms: 45
Official Description (provided by the hotel):
Vedema Resort may be an exclusive hideway resort, but it will feel like your private paradise..!A major renovation has been completed in the guest rooms in order to reflect a totally new and fresh look. All different types of accommodations have been renovated by adding marble floors, white island-style furniture and decoration, but most important by including spacious marble bathrooms including both rain showers and bathtubs. Furthermore, all room types include "The Luxury Collection" beds according to the highest standards of Starwood, complimentary WI FI access and flat screen TVs. ... more   less 
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Also Known As:
Vedema Hotel Megalochori
Vedema Resort Santorini
Vedema Hotel Santorini
Vedema, a Luxury Collection Resort, Santorini Greece

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