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“Avoid avoid avoid, pay for 5 star but really get 3 star service.” 1 of 5 bubbles
Review of Vedema, a Luxury Collection Resort, Santorini

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Vedema, a Luxury Collection Resort, Santorini
Ranked #4 of 7 Hotels in Megalochori
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
“Avoid avoid avoid, pay for 5 star but really get 3 star service.”
1 of 5 bubbles Reviewed August 27, 2013

We spent a lot of time looking for the perfect hotel, with nice rooms and service. Rooms have nothing to do with Internet pictures on their website. At arrival we got a room that was completely unacceptable in terms of privacy, as well as dirty and dusty. When asked if we could change they offered us another room with more privacy but still dirty. A repetitive theme? And finally we were offered 3 solutions, stay in the room we are, or take another room whit a helipad for helicopters next to it! Or change to a sister hotel that I'd half the price per night than what we prepaid. And please make your choice in 5 minutes. Waiters in the restaurant don't even know they should clean a table before sitting people down. Then wait for 20min for any service, while 5 waiters
doing nothing and stare at you. Plus as we complained about the cleanliness of the room we got nice wake up noise at 7am from the cleaners making sure that they made as much noise as possible. It is really one of the worst hotel stays in years. This hotel has no standing to be part of the SPG group, service is at best 3 star but you pay for a 5 star. Management should stay in a Four Seasons to see how it is properly done. Do yourself a favour avoid waiting money, and have a nice time by avoiding this hotel.

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
16 Thank joedelvaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, September 1, 2013
Dear Mr. Delvaux,

Thank you for taking time to share your feedback with us.
From the conversations that occurred between your self and the Rooms Division Manager of our hotel, while trying to offer the best possible solution to your complaint, you admitted that your main issue was the location of the hotel and its view.
As you clearly explained to us from the beginning, you were expecting a caldera sea view hotel, something that Vedema Resort does not provide or advertise. In our hotel’s website, as well as in all our partners’ websites it clearly states that we are in the middle of a traditional Santorini village and that our rooms offer village, garden or pool view. I am not sure why your expectations of your stay with us included caldera view but I am afraid that this is not for us to find out.
We tried though to please you in the best possible way by offering you alternative upgraded rooms within our hotel or in another property, which is located at the caldera of Oia and offers exactly what you were requesting. We even offered free massage treatments to you, so you can relax. You chose NOT to accept any of the several solutions we provided you.
We are really sorry for your experience and we understand your frustration. However we do believe we tried our best at the time in offering alternative solutions. We also believe that posting a review is always very useful for both future guests and hotel management, as long as this is not based on malicious intentions but on solid assumptions. We also believe that a better research of the location of your accommodation next time will save you from all negative feelings that overwhelm you and do not allow you to enjoy your holidays at the most.

Best Regards,
Antonis Eliopoulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
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Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

We stayed in Vedema from Aug 11, 2013 till Aug 16, 2013.
As others mentioned it's located in the quiet village of Megalohori. It's just a perfect setting if you would like to spend some quality time with your loved one. Santorini is very touristy in the summer so you will quickly learn to appreciate the tranquillity of Vedema. On the second day of our stay a fire at the power station cut off the electricity to the whole island. I could feel how difficult it was for the staff to handle various complaints and endless demands of the guests but they did great. Everyone was working hard to the best of their ability. We heard that many hotels did not have water as it required an electrical pump so the shower and the toilet were not working. It was not the case in Vedema. We still had water, cold beer and hot coffee. Given the circumstances, the only minor inconvenience was a non-working air-conditioner.

It was not really a problem but we did not like breakfast in Vedema very much which we had on the first morning of our stay. It's not that it was bad but rather inadequate. American breakfast was 35 euro per person. This is the price you pay for a dinner without wine in a good restaurant on Santorini so if you are charging 35 euro for a breakfast it gotta be good. Unfortunately, all I can say is that it was OK. Nothing special. For the breakfast we were going to the bakery located on the main road within 10 minute walk from the hotel.
There are several restaurants 2 minutes by foot from the hotel which serve great food. We especially liked Marmita restaurant.
To be fair, Vedema seems to have nice dining options as well but we did not have a chance to explore them all to full extent. We just had a few drinks in the open-air bar and at the spectacular Vinsanto restaurant and we were quite impressed by the service - very friendly and efficient.

All in all, Vedema is a very nice boutique hotel in traditional Greek style.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Timur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear Timur B,
I would like to thank you for all your positive feedback regarding our facilities and our staff.
I am glad that you enjoyed your stay at Vedema Resort and that you appreciated all our efforts during the force majeure situation with the black out on the island.
I understand that you were not satisfied enough with our breakfast but it would help us more if you could tell us exactly what was not up to your preferences or standards in order to improve it. We always take into serious consideration all our guests feedback in order to make our services even better and offer memorable experiences.
It would be my pleasure to welcome you back to Vedema Resort on your next visit to Santorini!
Best Regards,
Antonis Eliopoulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlingame, California
Level Contributor
202 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

My wife and I thoroughly enjoyed our stay at Vedema in Santorini. We stayed at the property as part of a week-long stay on the island (split between Vedema and Mystique – the other Starwood property on Santorini).

The combination of the two properties was ideal – a tranquil village of Megalochori with the more touristy (and pricy town of Oia). We were not the only ones spitting our vacation, so others have caught onto this plan.

We simply loved Vedema. After being picked up at the Santorini airport and driven to the property, our room was upgraded to a huge three room suite with a dramatic balcony and outdoor spa. We were welcomed with champagne and fruit and our bed was covered in rose petals (we let the property know in advance that it was our anniversary).

We enjoyed our daily breakfast (though did not do dinner on property as the village had three wonderful restaurants that we really enjoyed.

The best feature in our opinion was the access to Vedema’s private beach club. This is not to be missed (we wished that we had even more time to enjoy the beach). Exclusive, private, great food, great bar. The perfect beach and facilities for a wonderful day – with frequent transportation to and from the resort.

We loved the property and look forward to returning.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drosen85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear Drosen85,
It means a lot to me that Vedema Resort has a 5 star review from such an experienced member of Trip Advisor. I see that you have visited a lot of hotels and the comparison of all your experiences is inevitable.
Therefore, I am very glad that you enjoyed a lot your stay at Vedema Resort and that you appreciated all our efforts to contribute in your special occasion: your wedding anniversary!
Thank you also for making a positive reference in our sister property Mystique hotel in Oia where you spend some days as well.
I will be more than happy to welcome you back to our premises on your next visit to the island and offer you another memorable stay.
Best regards,
Antonis Eliopoulos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

From weeks before we even arrived through the end of our stay with them in Vedema, the staff was truly exceptional. My wife and I have stayed at other Starwood Luxury Collection properties around the world and Vedema stands out as unique and special. The service, intimacy and location within a traditional village in Santorini were all reasons why.
This began three weeks before we arrived, when the concierge reached out to welcome us, learn more about our arrival and departures so that they can arrange for transfers and see if there was anything else we needed.
Upon arrival we were greeted pleasantly and because of my frequent traveler status and our honeymoon we were upgraded to a beautiful suite. We were then guided through the small resort and taken to our room. This set the tone for us and we continued to be positively impressed through the trip. Though we regretfully only stayed 4 nights, my wife and I will always remember our time in Santorini, in large part because we stayed at Vedema.
The hotel also offers complimentary shuttles to/from Fira and the 'Black Sand Beach'; both of which are about 10 minute drives. The food at both the pool and the restaurant Vinsanto are very good. Vinsanto in also unique in that it resides in what was many centuries ago a wine cellar and most of the light are candles.
We'd recommend Vedema to anyone looking to experience Santorini in a relaxed yet elegant and intimate setting.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vicente r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear Vicente r,
Thank you very much for your wonderful review. I am more than happy that you enjoyed your stay at Vedema Resort and all our services before and during your stay.
It means a lot to us that we contributed in your excellent memories from the island of Santorini, especially when it comes for a special occasion for you: your honeymoon!
I really look forward to welcoming you back to our premises and offer you another impeccable stay especially if you choose us for your wedding anniversary!
Best Regards,
Antonis Eliopoulos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 14, 2013

Traveling Greece with 2 children ages 11 and 14, it is hard to find a hotel to accomodate everyone. The suite at the Vedema had more than enough room for our family including a private patio and rooftop sun area. The hotel was so quaint and immaculately kept. The staff was friendly and attentive to all of our needs. The food was great and eating out by the pool in the morning was so calming. They provide shuttles to Fira, the main town and to the beach. You can walk to several restaurants that were not as touristy as the ones in Fira. We have stayed at several hotels in different parts of Greece and this was by far one of the best!l

Room Tip: We have two children ages 11 and 14 and the two bedroom suites had more than enough room to spread o...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nolagreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear Nolagreek,
I would like to thank you for your positive review about your stay at Vedema Resort. I am more than happy that you and all the members of your family enjoyed your stay in our premises.
I am looking forward to welcoming you back to Vedema Resort on your next visit to Santorini island.
Best Regards,
Antonis Eliopoulos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

Hotel is not on a par with others within the Starwood Luxury Collection. Rooms vary in quality - the first room to which we were shown, lacked a normal shower or even a hook from which to hang the handheld "shower"; a second room addressed this issue. Staff in the restaurants seemed inadequately trained and meals were very lengthy as a result. There was no recognition of a birthday, although the reception staff were accommodating more broadly. During the crisis of an electricity blackout on the whole island, the impression was one of struggling without clear leadership.

Overall, not good value for money despite the intrinsic beauty of the island.

Stayed August 2013, traveled with family
Helpful?
5 Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sonoma, calif
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 3, 2013

I have had the great fortune to stay in many of the Starwood Luxury Collection properties around the world. Each one offers its own nuance. The Vedema was a perfect property to unplug, unwind and relax. Our suite was great with great morning and afternoon light. Our own patios and spa. The staff was great and extremely helpful in all facets from restaurant recommendations to the local sites to see. Fira was close by and a quick drive. Oia was a bit farther but we preferred staying a bit away in return for quiet. I loved hearing the bells ring on the hour. It really made you feel like you were away.

The property was beautiful and intimate which I feel afforded better service. The pool and morning breakfast were great. Very good food and the staff was extremely attentive. I thought it was a great location and a short drive to most anywhere we wanted to go - including the local wineries. Of all the properties we have enjoyed on this three week trip to turkey and Greece, the Vedema was the most relaxing and enjoyable.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1boomer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMVedema, General Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this review, November 21, 2013
Dear 1boomer1,
Thank you very much for this wonderful review.
I am more than happy that Vedema Resort met your expectations and you chose it as your favorite one among other properties you visited in Greece and Turkey.
I am really looking forward to welcoming you back to our premises on your next visit to the island of Santorini.
Best Regards,
Antonis Eliopoulos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vedema, a Luxury Collection Resort, Santorini

Property: Vedema, a Luxury Collection Resort, Santorini
Address: Megalohori, Megalochori 847 00, Greece
Location: Greece > South Aegean > Cyclades > Santorini > Megalochori
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Megalochori
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Vedema, a Luxury Collection Resort, Santorini 5*
Number of rooms: 45
Official Description (provided by the hotel):
Vedema Resort may be an exclusive hideway resort, but it will feel like your private paradise..!A major renovation has been completed in the guest rooms in order to reflect a totally new and fresh look. All different types of accommodations have been renovated by adding marble floors, white island-style furniture and decoration, but most important by including spacious marble bathrooms including both rain showers and bathtubs. Furthermore, all room types include "The Luxury Collection" beds according to the highest standards of Starwood, complimentary WI FI access and flat screen TVs. ... more   less 
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Also Known As:
Vedema Hotel Megalochori
Vedema Resort Santorini
Vedema Hotel Santorini
Vedema, a Luxury Collection Resort, Santorini Greece

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