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“Escape to paradise in this beautiful little cove!”

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Le Domaine de La Reserve
Ranked #5 of 12 Hotels in Anse Volbert
Certificate of Excellence
Reviewed February 23, 2014

As South Africans we have faced a great deal of tension in our county since the recent death of our beloved President Nelson Mandela. This has been aggravated because elections are looming in May 2014. Violence has erupted amongst new minority parties who have become disillusioned with the ANC rule under President Jacob Zuma. There have been numerous strikes and even xenophobic attacks on foreign nationals and my husband and I were weary from constantly hearing bad news. We were longing for a relaxing holiday in a safe, clean, crime-free environment.

With my Big 7 Birthday on the horizon, we decided to email a request for accommodation to a delightful hotel called Acajou on the pristine Cote D 'Or beach in Praslin, where we had enjoyed a wonderful holiday last May. It was with sadness that we heard that this lovely hotel was being totally renovated and would only be opening again in Nov 2014. We were delighted, however, to hear of other beautiful spots in the same area which came with strong recommendations. We approached Seyunique in Johannesburg and were overjoyed when Stephanie was able to book a 7 night stay for us at the amazing La Reserve hotel. With our Z.A.R and /Euro exchange rate being so poor, we really had to push the boat out this time seeing it was for a Special Birthday celebration. Our visit to La Reserve far exceeded all expectations and we received so much love and kindness there. We almost felt as if we were part of a happy family. My husband is 85 but comfortably managed the steps leading to room 107 which has a view to die for! The peace and tranquillity soaked into our spirits and we left feeling refreshed and renewed in every way. The staff made my birthday so memorable. After breakfast we found our 4 poster bed festooned with ribbons, the king size mattress was decorated with exquisite little tropical flowers spelling out "Happy 70th Birthday", a magnificent floral arrangement adorned the dressing table. During dinner the lights suddenly went out. We could not even blame Eskom this time! Just then the band and singers struck up with Happy Birthday and in came a beaming bevy of waitresses bearing a beautifully decorated birthday cake with candles blazing. All the guests joined in the singing and made my birthday away from home and family extra special.
It was our privilege to meet the fairly recent new owner of La Reserve, Mr Joe Albert and his charming wife Sylvie. What a humble, caring and unpretentious couple. They are blessed indeed to have inherited a fine staff Team such as those who serve with such dedication and commitment. We shall never forget the kindness and efficiency of Acting Manager/Front Office manageress Ms Lorna Awale, and the cheerful bubbly Marketing Manager, Chantal and the amazing team in the front office, and business centre,where the ever smiling and helpful Helena and Shirin attended to our every request. Not only was our room amazing ~ spacious and airy with heaps of cupboards and drawers.You can safely leave your spare hangers at home! The kingsize bed was firm and comfortable and we floated off to sleep each night hearing the gentle swish of the waves right below our room. We spent time chilling on the large balcony which has comfy reclining deck chairs, a coffee table and chairs and a most useful wooden drying rack for wet clothes. We opted for a half board deal and highly recommend you try that option.The quality and variety of food served astounded us seeing that everything has to be flown in to the island.The breakfast buffets were ample with delicious tropical fruits which we had not encountered before. The buffets were tastefully and creatively presented. Hats off to the excellent chefs and hard working kitchen staff who work so strenuously in the background and are often overlooked. We shall never forget the friendly little band of cheery waitresses ~Madeleine, Marina, Mathilda, Peggy, Flavia (Don't forget to sign your bill after dinner because she is a sprinter and will soon catch you if you slip away!!) Petula, Julina and the highly efficient barman, Jeanne Francois. .Nothing was ever too much trouble. We love and admire the Creole folk for their enthusiasm and excellent work ethos. They certainly know the meaning of service delivery. They spoke good English and communicated effectively with guests from all over the globe. Our only disappointment was that the time was not great for snorkelling. We heard that the full moon had affected the tides and that the fish were much further out. We did plough our way right through all the seaweed, in our snorkelling gear and flippers, to the furthest rocks on the right side of the private beach and were well rewarded. It was like swimming in an aquarium and we even snorkelled alongside a large amiable turtle! The sea was not too deep there and there were no strong currents.It must be fantastic when the tide is right and the seaweed has been dispersed. The swimming pool is truly magnificent. It's also the largest in the Seychelles and we loved the artistic features like the large granite rock with the waterfall, the little wooden bridges and the underwater bar stools where you can sip a drink in your swim suit. A most welcome "freebie" we appreciated was the tea/coffee/juice and cake served in the pool bar between 4 and 5pm.
A special highlight for us was to eat breakfast and dinner in the jetty restaurant with beautiful fish swimming all around us, They weren't bothered in the least by the full moon! We saw the biggest and most beautiful parrot fish we had ever seen. We were dismayed to see ignorant and non eco- wise guests tossing bread rolls to the fish in order to lure them to the surface for photographs. The reflections cast by the jetty restaurant on the sea at night were magical. If you want a truly memorable, tranquil and re-energizing holiday in an amazing hotel offering you attentive service and warm Creole hospitality you will not be disappointed if you book your next holiday at La Reserve.

Room Tip: room 107 upstairs was superb.It was further to walk but well worth it for the view.
  • Stayed: February 2014, traveled as a couple
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2  Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 9, 2014

We had a room on the top floor of the buildings behind the bungalows and had a good view of the sea. The room was nicely decorated and the only complaint I had was that the shower door was broken and couldn't be closed properly.
When we visited in January, the hotel was very quiet and there was nothing going on. Our visit though to Curieuse, arranged by the hotel, was very good and we thoroughly enjoyed seeing the tortoises.
Unfortunately due to repairs, we were unable to use the hotel pool. As the beach was full of seaweed, it would have been nice to use the pool so we think there should have been some other solution, i.e. that only half of it was being worked on at any one time. We don't expect not to be able to use the pool when on holiday. You hardly saw anyone working on it anyway.
Due to the pool problems, you could only use the jetty restaurant which was very good but it would have been nice to have an alternative. The restaurant staff were very competent and friendly.
One minus point was the lack of free internet and even when we did buy a card, the reception was poor. In this day and age, we think this should be offered in such hotels.
It would also have been nice to see the management talking to their customers but this was distinctly lacking.

  • Stayed: January 2014, traveled as a couple
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3  Thank TaraCologne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2014

This was a pleasant hotel to stay at, the previous remarks about the quality of the food and the friendly staff are all true, all very good.
The pool was closed for maintenance while we were there which was a big pain as the beach was not really good for swimming, too many bits of coral and too much weed at this time of year, which of course is no fault of the hotel. It was very, very quiet during our stay with not many guests for so many rooms. The room with a fantastic veranda overlooking the bay was very good and comfortable.
A major negative point is the lack of free wifi anywhere in the hotel. The only place to get wifi was in the reception area and that at the extortionate cost of 100 Rupees per hour !!!!! The computers in their business centre didn't seem to work. This lack of free wifi is really not excusable in a hotel of this category even if you say you don't need it on holiday. I would urge the management to review this policy urgently if they want returning guests. Even though I have given 4 out of 5 in this review I would not go back because of the wifi problems. One thing I have perhaps learnt from this is to check if hotels offer free wifi in future before booking.

Stayed: January 2014, traveled as a couple
1  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

We arrived early and although our room was not ready we were made very welcome and invited to have breakfast, even though we had not paid for it. We were then shown to our room, which was an upgrade, by the water's edge with a wonderful view of the bay.
Although several of the meals were buffet stile the quality of the food was excellent, with plenty of choice.The restaurant is built over the sea and if you throw bread in to the water you will see the most amazing variety of fish.
The hotel was taken over, earlier in the year and hopefully this will result in some improvements. They need to get the people to use the bar more- happy hour, get their shop open and make the gardens more attractive.

Room Tip: Choose a room near the restaurant.
  • Stayed: November 2013, traveled as a couple
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Thank charvilrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Paul B, General Manager at Le Domaine de La Reserve, responded to this reviewResponded December 30, 2013

Dear Charvilrob

We thank you for choosing Le Domaine de La Reserve to spend your holiday and we are delighted to learn that you enjoyed your experience with us.We value your feedback because it will greatly assist us in our ongoing efforts to improve our service.

Indeed our Jetty Restaurant over the Curieuse National Park is unique in the Seychelles and dining in the evening is an experience not easily forgotten.

The grounds will soon undergo a major upgrade and this will include the rehabilitation of our wetland behind the hotel which will become the focal point of the hotel compound. Your suggestion regarding getting more hotel guests to use the bar is greatly appreciated and will be discussed with the team.

On behalf of the team I would like to thank you again for your positive review and look forward to welcoming you again in the very near future


Yours sincerely

Jean-Paul Barallon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

We arrived early, just before 10.00 am, hot and very tired. We were welcomed at reception with a cool refreshing towel and a stunning lime juice with lemon grass. The reception staff were excellent and soon had us in our rooms. It was then that we realised where we were! The view from rooms 136 and 137 took our breath away as we stared through the palm trees, across the small beach towards the island across the bay.

The pool was massive, clean and well looked after with a glorious pool side bar; our next stop for an hour as we sampled the local Sey Brew whilst sat on stools in the water. Then lunch beside the pool. Service was faultless, friendly and the people charming.

Dinner was taken in the jetty restaurant, mainly buffet style, despite other comments on this site, I can tell you the quality was of the highest standard and the choice was vast. There is little to beat dining here, whilst enjoying the cooling tropical breeze and watching the fish swimming around in the shallows below you.

We cannot praise the staff and the facilities offered at this hotel enough.The boat taxi service is far better than hiring a car for the day.

Now for the downside...After 10 days of bliss, we had to leave.

  • Stayed: November 2013, traveled with family
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Thank chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Paul B, General Manager at Le Domaine de La Reserve, responded to this reviewResponded December 5, 2013

Dear Chris


Thank you for choosing Le Domaine de La Réserve for your holidays on Praslin. We are delighted to read your wonderful, detailed feedback of the experience you had with us and we will convey your feedback to all the team.


On behalf of the team we would like to thank you for your positive review and look forward to welcoming you again at Le Domaine de La Réserve in the very near future.

Yours sincerely

Jean-Paul Barallon
General Manager

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Reviewed November 17, 2013

We stayed for 5 nights and loved it. Has it's own private beach which was great for snorkelling. Food really good, not quite as much choice as some buffets but quality made up for that. Half day trip to another island and snorkelling included in our package and was brilliant. Would definitely recommend.

Room Tip: Block furthest from main bar was quiet, we reckoned 140 was the best, 1st floor with super views.
  • Stayed: November 2013, traveled as a couple
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1  Thank jenha29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Paul B, General Manager at Le Domaine de La Reserve, responded to this reviewResponded November 18, 2013

Dear Guest

We are delighted to learn that you enjoyed your experience at Le Domaine de La Réserve and that you will be recommending us to prospective guests .

The team at Le Domaine de La Reserve focuses on detailed and excellent service, and we are happy that this has had an impact on your stay.

On behalf of the team we would like to thank you for your positive review and look forward to welcoming you again in the very near future


Jean-Paul Barallon
General Manager

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Reviewed November 15, 2013

I give the room 5 stars (room 136 was large, contemporary, and had a splendid outlook) but the rest 2 stars. The hotel grounds are tired and in need of considerable upgrading and the food offer is rather dull, buffets offering quantity rather than quality. The bar is dark and unwelcoming.

Given the options in the Seychelles I will not stay here again

Stayed: November 2013, traveled as a couple
Thank FDFLONDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Paul B, General Manager at Le Domaine de La Reserve, responded to this reviewResponded November 18, 2013

Dear Guest

We thank you for your comments regarding your stay at Le Domaine de La Réserve and are disappointed to note that you had a negative experience with us. We try to provide guests with best value for money and be assured that the comments will be seriously reviewed and discussed.

The grounds which are very spacious and ideal for families will soon undergo a major upgrade and this will include the rehabilitation of our wetland behind the hotel which will become the focal point of the hotel compound.

Thank you again for your comments which will help us in our ongoing efforts to improve our service


Jean-Paul Barallon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Domaine de La Reserve

Address: | Anse Petite Cour, Anse Volbert, Praslin Island, Seychelles
Location: Seychelles > Praslin Island > Anse Volbert
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Anse Volbert
#5 On the Beach Hotel in Anse Volbert
Price Range: $345 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Domaine de La Reserve 4*
Number of rooms: 40
Official Description (provided by the hotel):
Discover warm hospitality and Luxury at Le Domaine de La Reserve, a hotel on the north east of Praslin in a National Marine park. Our intimate beachfront hotel is a rare gem surrounded by unobstructed and breathtaking views of the Indian Ocean.Located on a private estate with its very own private beach in the secluded bay of Anse Petite Cour, Le Domaine de la Reserve is reputed to be a leading hotel of the Seychelles. ... more   less 
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Also Known As:
La Reserve Praslin Island
Hotel La Reserve
La Reserve Seychelles
Le Domaine De La Reserve Seychelles/Praslin Island

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