We stayed here in May-June 2011, the first fortnight of the season.
Let's get this out of the way - if Mark Warner continue to use Tor Air, they will have no customers. The worst airline I have ever been on, bar none. Disinterested, rude Eastern European/Swedish air hostesses, you can only use Sterling cash on board to buy refreshments (not made clear in any MW brochure or indeed in the brochures on board the plane!) and the prices are ridiculously high, we ran out of cash very quickly and they wouldn't take Euros (which is weird given that we were going to Greece and the airline is based in the Euro zone). They wouldn't even give us water for free. It seems that every flight is delayed with no explanation given. Many of the passengers were kids under 5 and no regard is had for them at all. We were stuck on the tarmac at Gatwick for 90 minutes and there wasn't even an offer of water and they wouldn't put the air con on. At least they got us there in one piece, but when you're paying so much for a holiday you expect much much more. MW - do not use them next year.
Once in Greece however, the MW staff were fantastic from the word go, even laying on a late night buffet when we got there 4 hours late and being very welcoming - MW staff taking your bags to your room is a nice touch. The resort itself is tired, basic and very 1980s which really lets the MW experience down. No kettles in the rooms even and no little touches like shower gel/shampoo etc. Very odd. I wasn't expecting a TV but perhaps at least tea and coffee making facilities. The food was OK, very samey and not very imaginative. This is a resort for kids, how about using some cutlery and crockery that is suitable for little children? Watersports were fine, but quite expensive - I paid £15 for a waterski and it lasted 5 minutes! My windsurfing course was good but I was sort of left to my own devices for large parts of it so god knows how much I actually learnt!!
Beach was good, pools were good too, especially the adult only pool. The Arabian Kitchen, despite being advertised in the brochure, was closed which was really disappointing. The Trattoria was very expensive and not really very Italian (tomato on bread passing as bruccetta etc etc). The bars were good, if a little pricey, and the same with the shop.
The very big plus were the kids clubs which were fantastic, the nannies and the other MW staff working in the resort were absolutely brilliant - hats off to them for doing an amazing job in, to be frank, basic and sometimes difficult circumstances. Some of the resort staff (especially the receptionists and the cleaning staff) were also lovely.
When you're paying over £3.5k for an off peak 14 day holiday (and double that for a holiday in July) you expect good service, good accomodation and good airlines. MW and San Ag offer the service but let themselves down on the hotel and flights which was a shame. I hope they improve this for next year otherwise many of their customers will end up with Neilsen or Club Med.