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“Mark Warner is good, the hotel and airline are not”

San Agostino Resort
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San Agostino Resort
Ranked #2 of 2 Hotels in Petalidi
Guernsey, United Kingdom
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Mark Warner is good, the hotel and airline are not”
3 of 5 bubbles Reviewed August 22, 2011

We stayed here in May-June 2011, the first fortnight of the season.

Let's get this out of the way - if Mark Warner continue to use Tor Air, they will have no customers. The worst airline I have ever been on, bar none. Disinterested, rude Eastern European/Swedish air hostesses, you can only use Sterling cash on board to buy refreshments (not made clear in any MW brochure or indeed in the brochures on board the plane!) and the prices are ridiculously high, we ran out of cash very quickly and they wouldn't take Euros (which is weird given that we were going to Greece and the airline is based in the Euro zone). They wouldn't even give us water for free. It seems that every flight is delayed with no explanation given. Many of the passengers were kids under 5 and no regard is had for them at all. We were stuck on the tarmac at Gatwick for 90 minutes and there wasn't even an offer of water and they wouldn't put the air con on. At least they got us there in one piece, but when you're paying so much for a holiday you expect much much more. MW - do not use them next year.

Once in Greece however, the MW staff were fantastic from the word go, even laying on a late night buffet when we got there 4 hours late and being very welcoming - MW staff taking your bags to your room is a nice touch. The resort itself is tired, basic and very 1980s which really lets the MW experience down. No kettles in the rooms even and no little touches like shower gel/shampoo etc. Very odd. I wasn't expecting a TV but perhaps at least tea and coffee making facilities. The food was OK, very samey and not very imaginative. This is a resort for kids, how about using some cutlery and crockery that is suitable for little children? Watersports were fine, but quite expensive - I paid £15 for a waterski and it lasted 5 minutes! My windsurfing course was good but I was sort of left to my own devices for large parts of it so god knows how much I actually learnt!!

Beach was good, pools were good too, especially the adult only pool. The Arabian Kitchen, despite being advertised in the brochure, was closed which was really disappointing. The Trattoria was very expensive and not really very Italian (tomato on bread passing as bruccetta etc etc). The bars were good, if a little pricey, and the same with the shop.

The very big plus were the kids clubs which were fantastic, the nannies and the other MW staff working in the resort were absolutely brilliant - hats off to them for doing an amazing job in, to be frank, basic and sometimes difficult circumstances. Some of the resort staff (especially the receptionists and the cleaning staff) were also lovely.

When you're paying over £3.5k for an off peak 14 day holiday (and double that for a holiday in July) you expect good service, good accomodation and good airlines. MW and San Ag offer the service but let themselves down on the hotel and flights which was a shame. I hope they improve this for next year otherwise many of their customers will end up with Neilsen or Club Med.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Mathew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Greek first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed August 15, 2011

Booked a week to San Agostino in high season paying slightly extra for a so-called Premium room (800s). VERY basic accommodation that as others have said is very tired. Food is absolutely disgusting (best thing are the breakfast omelettes, worst thing are the hot meals at dinner) and you have zero options as the resort is pretty much isolated from any other villages/towns - not helped by taxis being on strike this summer. Best meal (and best value) was at the Greek taverna if you walk along the beach over the rocks - not part of the resort obviously! We booked half-board and the only lunch options are the same disgusting resort food in the so-called pizzeria upstairs for EUR 10 or a tasteless sandwich for EUR 3. Sports were ok - not much choice of wakeboarding equipment and given how much they charge for it tuition could be more enthusiastic. Spa treatments not bad. It's a nice long beach and resort is compact, wind gets up in afternoon so good for sailing/windsurfing. Worst bit was the flights with Tor Air - just dreadful experience both legs: huge delays (12h going out), no compensation (does £7 voucher count?), not even free water once on board! and surly cabin crew who also admitted they would not fly tor air. This airline deserves to be shut down and it's disgraceful that Mark Warner use them. We're going back to Neilson holidays....

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank sophmonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greece
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed July 29, 2011

The buildings were established at the seventy"s.
The garden back of the beach was the most beautiful spot of the hotel.
Roomades were cleaning the rooms very nice,also the personel on the recepsion and the
main restaurant was polite.The beach was large and sandy,the waves as the time passing
were getting bigger so our kids were swimming in the morning.
The food was the finest we've ever found in a hotel in Greece.
So we've enjoyed our week holiday much.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank GreeceKos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed July 10, 2011

We had arranged to have our wedding at the Town Hall and the reception at the Hotel. We booked our stay for 14 nights. We had been there 3 times before which is why we chose to celebrate this special occasion at the hotel.
The childcare is always the main reason for us booking with Mark Warner. They always offer excellent facilities for the kids.
The activities for adults are great. We always use the sailing and tennis and fitness activities. The level of knowledge and professionalism of the staff on the beach and in the tennis always impresses us.
The Manager runs a tight ship and everything is always done to a high standard.
The rooms are basic and in need of a bit of an upgrade but n view of the time spent in the room, they are sufficient.
Our family and friends all had a great time and all want to go back again next year.
We are big fans of Mark Warner and will definately be back.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JoelandNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southwold, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 6, 2011

This was our second trip to San Ag. The Mark Warner experience does seem to have something to suit a wide range, but especially those with families or those who want to spend their time sailing or on the tennis court.

The hotel itself is now pretty tired. Rooms are clean and comfortable but I'm not sure the price is reflective of the level of quality. If the rest of the Mark Warner package wasn't wrapped around the holiday I'd be expecting a lot more for my money.

But it is the rest of the package that makes it a hard to beat holiday for us. A morning fooling around with the family in the kids pool and then our two young kids in club every afternoon giving me an afternoon of sailing and my wife a few hours with a book by the pool... Bliss!

The nannies are excellent. Clearly enjoying the job and wanting to make the kids time in club as fun as possible.

The evening 'film club' is also a great service. After a Kids Only tea at 5.30pm you can drop them back at the childcare centre at 7.30pm. They watch a film till they zonk out and you collect them after a good meal in the restaurant! Good security and a great way to avoid early dinners or grumpy kids.

Waterfront team were great too. The more you immerse yourself in the spirit the more you get out of it. I joined the racing every afternoon (don't think Ben Ainsle here - any level is welcome!) and soon got to know a great bunch of people - staff and guests.

Windsurfing kit is a bit tired but it's not a high wind resort so when the wind did kick in you take what you can get. There's a lot to be said for someone carrying all your kit to and from the shoreline for you but I think I repaid in beer one evening.

Full board makes life very easy (and as mentioned by others there's not much else to choose from). Main restaurant is excellent with a really good buffet that gives variety over the week. If your on two weeks you see the same menu come round again but that's not an issue at all!

The only problem was the charter flight there and back. For some reason Mark Warner are using an outfit called Tor Air. This was quite possible the shabbiest plane I've ever been on and the crew didn't brush up much better. Every journey seems to run late and most seem to have nothing in the way of snacks or drinks to purchase. Very little interest in passengers at all.

If MW are using this airline next year I would not book with them but I'm sure they'll see the light and junk them for someone else.

2012 will see another season at San Ag but the resort does seem to be on life support at the moment. With long term future unknown I wouldn't expect to see any more investment in this stalwart of the Mark Warner stable so hopefully prices will reflect this or I'll need to see what other resorts or the competition will have to offer.

Room Tip: Rooms in the 800's are very close for childcare. 500's for the kids pool and 700's for a...
See more room tips
  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank jezbarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed August 30, 2010

Good
Food was high standard and the staff were helpful and friendly.
The Italian restaurant served particularly good food.
Rooms clean and well maintained, although a bit tired.

Bad
Sailing staff were never available for windsurfing and the safety system was often wanting.
very small selection of windsurfing kit although there were few people using it.
Indies took over the 14+ pool several times in the day and testosterone filled antics  were common.

Facts
Lots of tennis and coaching 
Dive school
Ski runs and diving v. expensive.
Also additional add ons like childcare.
 

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benson, United Kingdom
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 bubbles Reviewed October 1, 2007

My wife and I have just returned from 2 weeks at the Mark Warner San Agostino resort in Greece, having had a thoroughly enjoyable holiday.

I do not intend replicating the comments of previous contributor’s, the vast majority of which we agree with. However we do disagree that you need children to fully appreciate this resort. Our son is now grown up and left home (where was Mark Warner when we needed it 20 years ago?) and we therefore travelled as a couple, as did many of the other people we met in San Agostino. However as this was during term-time, the only children at the resort were below school age, and hence it is not appropriate to compare with school holidays.

This was our 3rd Mark Warner vacation, and if you have been to a MW resort before, you know what to expect and San Ag (as known by the staff) does not disappoint. However this was the biggest MW resort we had stayed at, which we felt had both positive and negative elements.

On the positive side, the 11 tennis courts meant that not only was it relatively easy to get a court (you may need to book the day before if you wanted popular times like 9:00 a.m. or 5:00 p.m.), but also that there were plenty of other players more than willing to play, with up to 50 players turning up for the daily social tennis events. Also, for the sailors and windsurfers there was both a wide range of craft in sufficient numbers again to ensure everyone was catered for. The slight downsides were that, due to the size, we felt this to be the least intimate MW resort we had stayed at, and whilst everything was absolutely fine, at times it did feel slightly ‘holiday camp’ in style.

Our accommodation was one of the garden rooms which was adequately furnished, air conditioned and with a daily maid service. (Note there are no TV’s in the rooms.) We were in the 700’s block, which was the furthest from the centre of the resort, which whilst meaning a good walk both at the start and end of the day, also meant it was very peaceful and quiet (no families with young children are accommodated in this block!).

Potential visitors should bear in mind that San Agostino is very remote; quite simply there is nothing else in the immediate vicinity meaning that at a minimum a bus or taxi ride is required should you wish to venture out. The upside of this is that the extensive beach front is exclusively used by the resort guests, with no touts bothering you or non MW guests using the resort facilities. It also means that the sailing area covers a significant area, ensuring that even if all equipment is on the ocean, you still have plenty of room to practise your tacks and jibes with risk of crashing into others.

Food in all 3 restaurants was superb, with sufficient variety and choice to ensure that, even after 2 weeks, you didn’t have to eat the same thing twice if you don’t want to.

In summary, MW are not the cheapest holiday company you will find, but if you enjoy sailing, windsurfing and / or tennis then they are hard to beat. San Ag provides all the usual MW facilities, friendly staff and from what we saw, should you also have kids, excellent childcare facilities. All in all, in our opinion, well worth the ‘premium’ on the price. Will probably not return to San Ag again, as we rarely go back to the same place, but will certainly consider MW again for future holidays.

  • Liked — Sporting facilities
  • Disliked — Very remote
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Geoff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Agostino Resort

Property: San Agostino Resort
Address: Petalidi 24200, Greece (Formerly Mark Warner San Agostino)
Location: Greece > Peloponnese > Messenia Region > Petalidi
Hotel Style:
Ranked #2 of 2 Hotels in Petalidi
Number of rooms: 227

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