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Reviewed October 6, 2017

A marvelous and quiet place at a slope above the sea, View over the sea and olive-groves.No more concrete hotels or crowds of tourists around. The hotel has its own small beach some minutes downstairs, but you should rent a car to explore Thasso Island and many amazing beaches.
Hotel :
a) Good : Location. Modern and spacious rooms with balcony and sea-view , television, refrigerator, air condition. Rooms, swimming pool and the hotel altogether very clean. Friendly staff. Food ingredients of good quality.Free WiFi.
b) Bad : Capacity of the restaurant unacceptable; queues of 20 people waiting for a place at a table.Most of the dishes at the "warm" buffet lukewarm or cold.In the bathroom stink out of a drain. Towels changing only once a week.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Günther D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARIS L, MANAGER at Aeolis Thassos Palace, responded to this reviewResponded October 7, 2017

Dear Valued Guest,
We thank you for taking the time to share your impressions following to your currently stay with us. We are pleased to note that you are satisfied with the hotel's accommodations and our friendly staff. On the other hand, we regret to note your personal opinion about some issues

So we ought to inform you that the restaurant is larger than what is provided by the tourism legislation. This consists of 40 tables and 160 seats (in-out). These are enough to satisfy the needs of about two hundred people but if someone wants to sit at a specific point that is full then he has to wait patiently. No other customer complained about the temperature of the buffet's food. Perhaps you would like your food to be too hot. In that case, you could report it to the waiter and he could immediately to go your plate to the kitchen to overheat .At the end, we are obliged to inform you that the linens of the rooms are changed every second day in Aeolis Thassos Palace and every third day in Aeria Hotel.

Hopefully, we will have the chance to welcome you back again in the future, so you may experience an even better and more improved stay.

With kind regards,
The Aeolis Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2017

- super-kind and friendly staff
- great food
- hotel is very clean
- the beach near the hotel isnt very nice but theres a shuttle bus which takes you to a beautiful nearby beach (psili amos) for free.

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Krudanze K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARIS L, Manager at Aeolis Thassos Palace, responded to this reviewResponded September 20, 2017

Dear Krudanze K ,

Thank you for writing a nice review and for giving the Aeolis Thassos Palace the top traveler rating possible. We could not be happier to know that your stay with us was everything you had hoped for and that we managed to live up to your expectations in regards to rooms accommodations, the overall hotel facilities and friendly staff services.
We are thrilled you truly enjoyed a relaxing stay and look forward to welcoming you next year to the Aeolis Hotel..

Yours Faithfully
The Aeolis Team

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Reviewed August 11, 2017

I am so sorry because I think that this is my first negative review. However, you will fully understand when you will hear my sad story. I fully paid for this vacation in February 2017 for August 2017, Aeolis, 4 stars, sea view, all inclusive. My wife and my kid were very happy dreaming about the wonderful vacation that had to come. Every single day we had been talking about how nicely we will spend our time in this hotel.
Having this in minds and souls we started driving from Constanta - Romania, early in the morning (about 4.30 A.M.) on the third of August 2017. After many hours and a transfer by ferryboat from the continent to Thasos, we finally arrived around 21.00 P.M. Terrible surprise when the receptionist told us that they cannot give us the promised and paid room because "we are fully booked". Please remember that this is a 4 stars hotel. They gave us instead a room in Aeria Hotel, which is a 3 stars hotel located underneath, in a small valley. Honestly, I had a very hard time trying to stay calm and I have used my good education to tell the lady that this is not acceptable. She was acting as if nothing was wrong and the compensation of 150 euros offered by the hotel should make us happy. If it would had been earlier and we would had not been so tired and if we would had a plan B in mind, we would had left immediately their premises. But we had nothing of those. We had sadly accepted and tried to compensate in other ways. We found the beautiful island of Thasos and beautiful beaches along the seashore, very good food in nice taverns and a lot of nice scenery on and around the island. I will write beautiful reviews about them a little bit later. The nightmare saga continued at Aeria hotel (the replacement of Aeolis offered), and, in fact, in both hotels because we daily climbed small hills and stairs to get to the restaurant which was in Aeolis. The capacity of the restaurant being so poor, many tourists had to serve their meals on one of the two terraces. Surprize, tens of wasps were bothering everyone and nobody could enjoy the food which was actually acceptable. The WiFi was most of the time so slow that no one could stay logged in also because of the fact that each time the connection was lost one should introduce again the credentials in order to be able to surf. And why? Nobody else other than the hotels' guests was around in that area in a range of at least 2 km. What is the distance covered by the WiFi signal dear friends? The beach is not closed to the hotel as they promised. The one in the vicinity is not very friendly and Psili Ammos (which we were told that AEOLIS rented for tourists) is not in a walking distance. And, be careful, you pay as everywhere else if you choose to be taken there by their minivan (limited seats though). However dear tourists, the last but not least was when an evening before we told them that we will leave early next morning. They promised to have prepared cold food for the road. Surprise, nothing was prepared. Almost three thousands characters for our sad summer. Be careful when you book and please confirm that you get what you paid for a day before you begin your journey.

Room tip: Ask for a sea view room and be sure that you will get it. In the same hotel :))
Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank Eugen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARIS L, Manager at Aeolis Thassos Palace, responded to this reviewResponded August 12, 2017

Dear Valued Guest,
Thank you for taking the time to bring this issue to our attention.
First of all we would to assure you that the major "flaw" described was down to an unfortunate conjuncture . We have taken responsibility for the over booking that owed from the handling error from our hotel's reservation program, in all honesty. However, with your full consent and the required honesty on our side you have agreed to stay at Aeria Hotel, taking your compensation.
We must respected your opinion about the size of our restaurant although you never had a personal problem as the restaurant staff assured us. So we ought to inform you that is larger than what is provided by the tourism legislation. This consists of 40 tables and 160 seats (in-out). These are enough to satisfy the needs of about two hundred people. About the wasps that you report , the hotel is located in nature, very close to mountain and to the sea and what is happening is something inevitable. It does not happen every year. This depends on the prevailing climatic conditions.
The internet connection is throughout the hotel and there are four different networks available and 12 different wi-fi stations for the guests. If for some reason it gets slower it is because of too many downloads at the same time.
Finally, it is noteworthy to mention that the nearby sandy beach (psili ammos) where we transports our guests with the decent and excellent ability to transport with hotel's mini bus of ten people, is just 2.5 kilometers from the hotel (very close) and the travel time is 3-4 minutes (very soon).
We very much hope that the above explanation sheds some more light on this unfortunate incident and very much hope that despite the problem encountered you still enjoyed your holiday with us
Once again thank you for your comments; we hope that despite the issues reported you were still able to enjoy your holiday and that you would choose to visit Thassos again in the future.

Best regards,
Hotel Manager.

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Reviewed August 9, 2017

We have recently spent one week at the Aeolis Thassos Palace Hotel and we must admit it was one of the best hotels we have ever been to.

As we see it: Aeolis is a very modern hotel situated in a quiet place on the hill with its own beach and free sunbeds on it
Our room was extremely spacious with huge bathroom and balcony, very clean and nice.
In case of bad weather conditions you can play table tennis or table football or something else or just sit in the gorgeous lobby or terrace and relish a drink - there is a fantastic view from all the hotel area and the restaurant as well as the lobby terrace

Although you have to walk down the hill for a while to get the beach it's definitely worth it – the beach is quiet and it was never crowded during our stay with astonishingly clear water, perfect for snorkeling and jumping from the rocks (however it might be difficult for elderly people to get there)

But most of all I'd like to point out that the thing that made our holiday so great and unforgettable was the extraordinary friendlines and cheerfulness of the personell. I'm not able to give any names here because really everyone was fantastic - to a man (I mean without exception)

To conclude, me and my wife fully recomend Aeolis Thassos Palace, we think it's a very good hotel with perfect staff, situated in a quiet place ideal to have a rest and chill out.

Ania and Sebastian

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sebastianszklorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARIS L, Manager at Aeolis Thassos Palace, responded to this reviewResponded August 10, 2017

Dear Ania and Sebastian,

Thank you for having taken the time to post your impressions further your recent stay at Aeolis Thassos Palace. We're so glad to know our Staff Team created such a memorable experience for you and that you enjoyed the incredible service they provided you as well as the accommodations within our property.Thank you for your kind recognition - it is appreciated!

We would be very happy to welcome and host you also during your next stay in Thassos and we'll continue with our many efforts to make our clients happy and satisfied.

Truly Yours,
The Aeolis Team.

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Reviewed August 4, 2017 via mobile

We've been for a week in this hotel. The location is extraordinary. The pool looks very nice but as I didn't try it I'm not judging it. Having all included the food was plenty and tasty. Some dishes where more often but this wasn't a problem. The room was excellent, it was cleaned up daily and the towels changed every 2 days. The housekeeping staff were a little loudspeaker in the morning but this wasn't such a tragedy. Some guests from the rooms above thrown a little party in the night and were noisy but this it when you go on holiday. You have fun. The only thing that must be solved by the hotel staff is the hornets that are by hundreds.

Date of stay: July 2017
Trip type: Traveled as a couple
Thank Razvan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARIS L, Manager at Aeolis Thassos Palace, responded to this reviewResponded August 4, 2017

Dear Valued Guest,

Thank you so much for taking the time to write your review and for letting us know how you feel about Aeolis Thassos Palace after your recent visit.
We are glad to read that overall you had an enjoyable time in our resort and would like to thank you for your kind comments.I would like to inform you about the wasps you report that, the hotel is located in nature, very close to mountain and to the sea and what is happening is something inevitable. It does not happen every year. This depends on the prevailing climatic conditions. Once again thank you for your time and valued observations, as we do value all our guest's feedback and strive to follow up on it in an effort to improve our product going forward.
We very much hope that you would choose us again in the future for your next family holidays.

Kind Regards,
The Aeolis team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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