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Reviewed August 17, 2018 via mobile

We spent 5 days at this hotel in August. It was absolutely stunning. All the staff was outstanding, extremely nice and so service oriented.
Food was amazing. Excellent breakfast too.
Great decoration.
Only down side was music was a bit loud and the beach beds were very expensive!
I highly recommend this hotel.

Date of stay: August 2018
Trip type: Traveled with family
Thank MZMMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolaos K, Υπεύθυνος Δημοσίων Σχέσεων at Kensho Psarou, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you so much for taking the time and giving us your valuable feedback on your stay at Kensho Psarou.

We really appreciate your rewarding comments.

We try on daily basis to meet each guest's expectations, so your vacation turns out to be an unforgeattble experience!

We are thrilled to know you left happy and we hope to have you with us again soon!

Warm Regards,
Kensho Psarou Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2018

Embarrassingly poor service. Would avoid until they understand what it means to serve the clientele they are trying to attract.

The hotel hasn't been open that long, so I understand they're working out "the kinks", but the types of issues that this hotel indicate this hotel is not ready to be open.

The up side of this place is that they have beautiful rooms, albeit in an unfinished space (hanging wires, no fire detectors, door locks not working).

Examples of issues:
- Construction on the wall next to the bed two days in a row, waking me up both days. When I called the front desk, they weren't aware of the construction (it stopped soon thereafter).
- After the front desk botched an ATV booking (they were not aware of local regulations, wasting 3 hours of our time), the hotel offered us an all day car service. Eventually they even offered to pay for it (great start!). It turns out we didn't actually have a car, because when we called to get picked up twice, the hotel tried to negotiate on when the car could be there the first pick up and said the car couldn't pick us up on the second pick up. To add insult to injury, we ended up having to pay the car service out of pocket for the service that was supposedly comp'd by the hotel.
- Staff rinsed the walking ramp out of the hotel, which is steep and made of stone, but didn't block the ramp with any signage. The result? I ended up on the ground with a split knee. No acknowledgement of anything wrong by the staff.
- How about getting a taxi to town? How long does it take? How much does it cost? We received the same answer to both questions: "I don't know."
- For our exit day, we booked a private transfer to the port at 9am. When we showed up, we found another couple of guests booked for the same transfer, although they booked for 8:30am. They were understandably VERY annoyed that they were waiting for 30 minutes for us and hadn't been told this would be a shared transfer (and we hadn't either). We also found out that when the first couple expressed discontent, the hotel was about to send the car off, leaving us stranded. Good thing we got downstairs early. Unbelievable.
- The list of issues goes far beyond what's above, but you - the reader - have limited time. Let me just tell you the cap on all of this. Not only did we hear similar stories from other guests, when I requested that the manager come by our room so that we could explain all the ways this hotel had broken for us, we were told the manager would be there in an hour. An hour and a half later we called the front desk and they said there was no manager at the hotel that night. When we asked when they planned on telling us that, they said, call back in 30 minutes (now 11 pm). We did and they said we could come down to the front desk but the manager they some how found wasn't willing to come to the room.

Does this sounds like a 5 star hotel? How about service from a 1 star hotel?

Avoid.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank Celot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago
Google Translation

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago
Google Translation

Date of stay: July 2019
Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolaos K, Υπεύθυνος Δημοσίων Σχέσεων at Kensho Psarou, responded to this reviewResponded 3 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile
Google Translation

Date of stay: June 2019
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolaos K, Υπεύθυνος Δημοσίων Σχέσεων at Kensho Psarou, responded to this reviewResponded 3 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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