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“Another fabulous stay !”
Review of The Valley

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The Valley
Certificate of Excellence
Reviewed July 20, 2013

We have just returned from our 4th stay at The Valley, and what a fabulous time we have had! We stayed in the stables at the top of the complex, it's great accomadation quiet and beautifully presented. We ate at Cafe Azur once, food was lovely and Ed the magic man was a massive hit with our 7 year old son! Tennis lessons were arranged for the children with an excellent coach and Meg provided really informative information every morning on places to visit and forthcoming events and menus on site.

  • Stayed: July 2013, traveled with family
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Thank Teamdc64740406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 - 168 of 222 reviews

Reviewed July 9, 2013

We've just returned from a week staying in a Haven cottage, having paid full whack for it. The accommodation was lovely and looked brand new. The Haven cottage was slightly nicer and brighter than the Beacon (which we'd stayed in previously). But I'd happily stay in either again. The location of the complex is brilliant. It's really quiet but so easy to get to loads of places in Cornwall.

The food in Café Azur was nice - and we ate there twice (on our last visit it was so bad we vowed never to go again!). The atmosphere was lovely for small children.

I was going to give this a 4 rating but for one thing. Suddenly, without any warning, the indoor pool was closed for half our stay. We didn't get any apology and just turned up to swim and was told it was going to be closed for the rest of our stay for maintenance which they'd been waiting for fine weather to do. The outdoor pool was open but was too cold for babies (but in a sun trap so easy for them to burn). We'd purposely chosen the Valley for its indoor pool so we could all swim together but for the second half of our holiday we couldn't do this as our baby couldn't go in the outdoor pool. We accept that sometimes facilities have to be closed but an apology (and even some monetary compensation) and a warning would have been nice. This isn't the attitude of 5 star facilities. We'd paid a lot of money for this holiday and specifically wanted the indoor pool. We could have chosen a cheaper complex without a pool and had the same experience.

  • Stayed: July 2013, traveled with family
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4  Thank personwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jublu, Manager at The Valley, responded to this reviewResponded July 10, 2013

Thank you for your nice comments about The Valley.
We are very sorry that we were forced to close the indoor pool for the latter days of your stay. As the weather was so beautiful and the temperature of the outdoor pool was only 2 degrees below the temperature of the indoor, we had not envisaged a problem. We were clearly wrong in your case and when we read of the problems it had caused you on the feedback sheet you kindly filled in for us, we immediately phoned and offered you a free weekend break to compensate for the weekend that the indoor pool was closed. If you had said you preferred monetary compensation we would have offered that instead.
All feedback is valuable to us and your comments are appreciated. Please accept our apologies again and we hope that you will take us up on the offer of the free holiday to prove to you that we can get it all right!

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Reviewed July 8, 2013

We stayed in a Beacon cottage between 21st and 29th June. High standard of accommodation. Kitchen well stocked with equipment and cot, baby steriliser, stair gates, step stools provided free of charge. Nice little play area for small kids. Cafe Azur provides a nice menu with specials each night with kids under 5 eating free. Accommodating kitchen as meals adapted for special diets in party. Indoor pool lovely and warm. Nothing bad to report!

  • Stayed: June 2013
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1  Thank FamilyHirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

Returned from 5th stay in 3 years and have booked to return again later in the year. The accomodation is excellent and is ideal for people like us who travel with their dogs. The staff are all very friendly, the grounds are always kept clean and tidy and the location is perfect for exploring Cornwall at its finest. We highly recommend The Valley and continually look forward to our next visit. Our 'boys' (dogs) love it and settle very quickly into the fantastic accomodation.

Room Tip: Stayed in many of the different cottages and found them all to be excellent.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

3rd stay in last two years, already booked for late August. Meets all our needs - clean, spacious, great location for visiting all the areas we like to go to in Cornwall. Consistently recommend it as a place to stay and in fact family members have already visited, and now re-booked off the back of their first visit.

Room Tip: We are family of three and prefer a "Haven" cottage as it meets our preference to be away...
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  • Stayed: June 2013, traveled with family
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1  Thank SteveC187062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Just returned from our 10th stay in 4 years and had another fabulous break. The cottages that we have stayed in (The Beacon and The Haven) are always beautifully maintained. The Valley is located in a lovely village location only minutes from Truro and Falmouth. All the staff are very friendly and always pleased to help. It's also very peaceful being tucked away and so incredibly quiet (just birds and the meandering stream nearby). Looking forward to our next visit soon.

  • Stayed: June 2013, traveled as a couple
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Thank byrdman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

This was our first visit but will definitely not be our last. It is all that the other positive reviews say. Great place, lovely, clean, smart and excellent position to explore both the North and South Cornwall coasts. There are some perfect places to explore with our dogs and Meg was extremely helpful. Thanks.

  • Stayed: June 2013, traveled with friends
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2  Thank Tiger8Bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jublu, Manager at The Valley, responded to this reviewResponded June 17, 2013

Many thanks for taking the time to post a review; it is certainly helpful to us to know that the cottages, restaurant and, very importantly, our team at The Valley all combined to make your holiday enjoyable! We are glad that your dog also enjoyed his time with us; you are right, we are well positioned to be able to enjoy loads of walks both within The Valley, around the local village of Carnon Downs and in the surrounding areas. Hopefully he enjoyed his welcome bag with gift and chew too?
We are also pleased to hear that you will be coming back to The Valley in the future; our repeat guests form a huge percentage of our total guests and that helps us to know that what we have and do is what everyone wants. Look forward to seeing you again soon!

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Additional Information about The Valley

Address: Bissoe Road, Carnon Downs, Feock TR3 6LQ, England
Location: United Kingdom > England > Cornwall > Truro District > Feock > Carnon Downs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Carnon Downs
Price Range: $176 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Valley 5*
Number of rooms: 46
Official Description (provided by the hotel):
The Valley is an exclusive collection of 5 star luxury cottages set within a scenic valley in the heart of Cornwall. Enjoy indoor and outdoor pools, tennis, squash and contemporary bar and restaurant, all within the security of a 13 acre gated environment. ... more   less 
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Also Known As:
The Valley Hotel Carnon Downs
The Valley Carnon Downs, Cornwall

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