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“Overall it's Fantastic - only a few minor frustrations”
Review of The Valley

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The Valley
Certificate of Excellence
Broxbourne, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Overall it's Fantastic - only a few minor frustrations”
Reviewed June 5, 2011

This was our second visit in 2 years and we chose to stay in a "Beacon" accomodation. On arrival the staff were very welcoming at reception and provided us with information relating to local area and the complex. The thing that brought us back was the cleanliness of the accomodation and modern fxitures and fittings. The Cafe Azur serves excellent food and drinks (approx £60 for family of four inc bottle of wine) and Craig ans his team have good themes (ie magician night, tapas, posh fish and chips etc). The swimming pool (ideally would be a little bigger) and changing areas are very clean and there is plenty on for the kids during the holiday weeks (tennis lessons, kids club etc) at very small additional costs (ie £2-£5). The surrounding areas provide SO much to do. Reccomendations include: 2.5 hour cycle trip from Bissoe Bike hire (5 mins away from complex) to Devoran and back, trtip to st Mawes using the King Harry ferry (great for the kids), Hollywell Bay theme park (you only pay for tokens that you wish to use on certain rides - £40 for family of 4 should suffice for a good day). It is only approx 30 min drive to beaches on the North Atlantic Coast and there are so many great ones (Perranporth, Polzeath, Portreath to name a few). We ate out at the Old Quay Inn (Devornan) and ay Harrys Bar in Falmouth - both were great. The only small negatives were that there were a number of light bulbs not working in our accomodation and there were complaints that the children who were playing at the kids playground situated outside Cafe Azur were being too noisy at approx 10pm and we were subsequently told that the playground should close at 9pm although no signs mentioned this. Would suggest that anyone with very young children (ie under 4) should stay away from accomodation overlooking the swimming pool and playground in childrens holidays as the kids do love it there and can make a bit of a noise so not great for trying to get young ones asleep nearby. All in all, another great time. You certainly feel you are at a exclusive 5 star complex and the kids will always make friends. It's a great alternative to Centre Parcs. Instead of the great swimming complex at Center Parcs, the Valley provides you with more exclusivity, superior accomodation and has 'outside' attractions like beaches, theme parks etc. Brilliant time and we have made some good friends.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
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Helpful?
3 Thank mappamunday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
England
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 4, 2011

The literature says that The Valley is 5* and we would agree that it is a very solid 5* holiday complex.

The cottages are finished and furnished to a high standard. Cleanliness was excellent. Cafe Azur was very good indeed. The food is well cooked and value for money. The front of house staff were very accommodating and happy to adjust orders. The Reception staff were very welcoming and keen to help.

The facilities are very good although ventilation does need to be addressed in the indoor pool and the gym equipment needs a thorough clean.

What would make this top end 5*? The gardens are well maintained but could do with much more planting in them - too much bare soil. Top end 5* places have gardens full of flowers throughout the season.

We would very much recommend The Valley to others. It is not cheap but worth it.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheclanEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, Yorkshire
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 16, 2010

I stayed for 4 days with my wife and dog in the Croft which was a pure delight. They even put up a xmas tree in the lodge. Great accommodation and relatively comfy beds (2 singles zipped together). We had 3 bedrooms which we didnt use to its entirety.
The lodge is very cosy and extremely stylish and frankly amazing. Although the cafe & restaurant were shut, you could still order 24 hrs in advance with delivery to your lodge. We didnt take up this offer. Ate at the Carnon Downs Inn (5 min drive) which was good value & the Norway Inn (10 min drive) expensive but mitchelin star level tasty grub.. There is a nice forest walk within the Valley grounds which my dog loved as well as a pool and jacuzzi.
Would go back again, though I doubt we would get the same deal of £300 for 4 nights.
Thanks to Becky & Megan for their hospitality too.

  • Stayed December 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank RussnFaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 11, 2010

We stayed here for four nights and had a fantastic time! We stayed in a Haven 2 bed cottage which was spacious and very comfortable.

The cottages are very well equiped- they even have plastic plates for children. They supplied a travel cot and highchair free of charge and both were in lovely condition. The beds are very comfy and we all had a good nights sleep. The bathrooms were both en-suite and both full bathrooms and not just a showerroom.

To be honest you could move in here and all you would need is your clothes. You don't need to worry about cooking as there is a restaurant on-site (closed Wednesdays) and a table table restaurant at the top of the road (very nice!) There is a chinese take-away company that delivers right to the door, good food but very big portions!

The complex is very safe for families, it is gated and you need a code or keytab to get in. The outdoor swimming pool looked very nice and the indoor pool was lovely as when we were there we were often the only ones in it. There are dvds, books and games to borrow in the reception and loads of information leaflets and they offer discounted tickets to local attractions. The complex is very quiet and peaceful, ideal for a relaxing break!

I would have liked it if the swimming pool was open earlier in the morning as I would have enjoyed an early morning swim. It is open 9 til 9 which is not too bad. Also the cafe is only open in the evenings and the menu is very limited. It would be lovely if it was open in the morning for breakfast.

We will definatley be returning- I just wish I lived here!

  • Stayed October 2010, traveled with family
    • Value
    • Location
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Helpful?
Thank danilou21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jublu, Manager at The Valley, responded to this review, October 13, 2010
Thanks for a lovely review which we would hope is more representative of most guests experience.
Thanks also for the comments on Cafe Azur and we are now committed to trying the breakfasts again! We've tried before with no takers but we're going to try something different now to see if we can persuade some of our guests to at least try the Cornish breakfast speciality of hogs pudding! Julie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 7, 2010

We've just returned from 7 nights at the Valley. We stayed in a Beacon cottage. It was lovely and quiet but very dark - you have to have the lights on all the time. Also, the one we stayed in wasn't actually detached but semi-detached. However, we liked the cottage because it was at the end of the site and so didn't have any passing traffic. We were a little disappointed with the outside space next to the cottages because the traffic passes right by it so we couldn't play outside with out 16 month old daughter.

Apart from the dark the cottage was lovely. It was spotless and quiet. It was our best nights sleep away from home ever.

We went to the Cafe Azur a couple of times. Once to eat and the food was disappointing and another time for hot drinks and the hot chocolate was inedible. Really it's not great and there are far better places around the area.

The swimming pool etc is a bit basic and really only suitable for playing with kids. I tried to swim but it's too small to get any exercise. The changing facilities are crowded if anyone else is there. The gym is tired and a bit tatty too.

Last year we went to Gwel An Mor in Portreath. That was much more like a 5 star resort with fantastic facilities, food, lodges and views. In comparison the Valley was disappointing.

  • Stayed September 2010, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank personwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jublu, Manager at The Valley, responded to this review, October 13, 2010
We are always pleased to have comments, good and bad, as its the best way of knowing what we get right and what we get wrong; its always better, though, to get them whilst our guests are still with us. This way we can try to put any of the not so good ones right before you leave us!

This cottage is in a quiet area, as requested, and is a firm favourite with many of our guests but, whilst there is no passing traffic, we do have more suitable ones with no passing traffic AND a nice flat grassy area for little ones to play on. Our cottages are very all individual in style and location and if you tell us your preferences when booking we can make sure you get exactly the one you want.

Cafe Azur, which is our Bar and restaurant, normally receives glowing reports as Craig, the Manager, and Chaz, the Head Chef, will always go out of their way to ensure that guests have a great evening whether its for a special meal or simply drinks.

We are deighted to hear that the cottage was spotless and quiet and the comment on the beds is the most common one we hear from our guests....the only problem is, they are so comfy that you never want to get out of them! Julie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2010

We stayed at The Valley this last week of September. Our cottage was smartly furnished but very comfortable and cosy on chilly evenings. The Valley is brilliantly situated for exploring Cornwall but lovely to come back to after a busy day.

We ate at the Cafe Azur on site at least five times during the week - they kept tempting us with menus pushed through our letter box first thing in the morning!. The food was always excellent with good use of local produce, especially fish and sea food. Service was swift and friendly. We definitely felt very welcome there, as we did throughout our stay in this lovely place.

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bexx520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jublu, Manager at The Valley, responded to this review, October 13, 2010
Thanks for your review. The location of The Valley is pretty much in the middle of Cornwall where it is only about 15 miles wide so it does make it very easy to get to all of Cornwall's attractions including being less than half an hour from both coasts. Julie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2010

We stayed in the haven with our two young children (15months and 30months) for a week. Couldn't fault the place. Staff were so helpful, cafe was excellent and produced real food for the kids - not a baked bean or fish finger in sight. Great location in the centre of everything. Pools, like everyone else has said, were on the small side but warm and well cared for. Would definitely come back and have recommended it to most of London already.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonAmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Valley

Property: The Valley
Address: Bissoe Road, Carnon Downs, Feock TR3 6LQ, England
Location: United Kingdom > England > Cornwall > Truro District > Feock > Carnon Downs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Carnon Downs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Valley 5*
Number of rooms: 46
Official Description (provided by the hotel):
The Valley is an exclusive collection of 5 star luxury cottages set within a scenic valley in the heart of Cornwall. Enjoy indoor and outdoor pools, tennis, squash and contemporary bar and restaurant, all within the security of a 13 acre gated environment. ... more   less 
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Also Known As:
The Valley Hotel Carnon Downs
The Valley Carnon Downs, Cornwall

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