My wife and I spent a week at Enotel Santo da Serra late July 2012. The location is great if you're looking for a quiet getaway. Also the charming town of Machico and its beach are a 10 mn drive. The golf nearby offers stunning views, we enjoyed our expressos at the golf overlooking the rugged coastline of the east end.
Some travelers complain about a variety of issues, here's what we found.
Dank rooms? Yes and no. The first room we got was small, dark and a little damp (room 212), it definitely needs revamping. After we complained we were offered a great room on the ground floor (108) with a private space onto the garden. We recommend the rooms on the ground floor and looking onto the garden or patio, not the street.
Poor quality food? Yes, the buffet may "look" right (various courses to choose from) but the fare is mostly based on international, tasteless meals, frozen food (bread) and left-overs. Maybe because we're French we soon grew tired of it. We do not recommend the all-inclusive package.
Nice pool? Yes.
Too far from Funchal and teh coastline? No, provided you have a car (which we did). Again the location is great, quite a few wonderful hikes nearby, and all the sites are within driving distance anyway.
No entertainment? True, which is also the reason why we picked the hotel.
Unfriendly staff? Yes and no, the staff in the restaurant were fine but the check in was not exactly helpful or welcoming. That said, we didn't really have to complain once we got our new room.
No internet access in the rooms? Right, which is a bit of a drag. There's only once PC available in the lobby, often used by kids playing online. Otherwise they charge you €10 for using your laptop in the lobby.
Conclusion? Not a 4 star hotel, but we would go back if we were to return to Madeira and recommend the hotel to our friends for a one week vacation. You don't have to take all your meals in the hotel, the park across the street is really beautiful and makes for romantic walks after dinner.
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- Also Known As:
- Do Santo Hotel
- Enotel Golf Santo Da Serra Madeira, Portugal