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“Lovely Hotel and Resort”

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ClubHotel Riu Guarana
Ranked #3 of 8 Hotels in Olhos de Agua
Certificate of Excellence
Reviewed June 24, 2013

Just returned from 2 weeks at Guarana. This hotel is excellent with great facilities and good location. Very clean and spotless. Weather was really hot 30 degrees most days. Facilities at this hotel are good and staff and service is second to none. Food is good with plenty of variety on offer and excellent service throughout. Overall it is an excellent hotel and is worthy of its 4 star rating. Entertainment every night but nothing special. If I had to pick a negative we went in June and there was quite a number of young children and families which seem to be the case with this hotel. Although it was very busy it never spoilt our holiday in any way, and I would recommend this place to anyone especially young families as it seems very popular with them.

Room Tip: Avoid 5th floor (top). Can be noisy due to generator on roof. Room 401 is excellent and is quiet and...
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  • Stayed: June 2013, traveled as a couple
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3  Thank Phil1962_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 21, 2013 via mobile

I stayed here for a week 13th-20th june.Very friendly staff,couldnt do enough for you.Very clean everywhere around hotel and grounds.2 outdoor pools,1 large with swim up bar and jacussi suitable for everyone and another more for adults as quieter.Also kiddies paddling pool.Indoor pool is good size,steam room,spa and sauna.Spa treatments available at a price.Beautifully kept gardens around,plenty palm trees.No problems getting a sunbed,parasols plentiful but just ask if u need one.
Three restaurants,Asian and Grill,booking required previous day and standard restaurant,with some outdoor seating area.Food had good selection but got a bit repetitive.
We had double pool facing room,emailed hotel to ask for this and got no problem.Spacious room with full bathroom,good powerful shower over bath.Aircon not great.Tv had BBC1,BBC2+ITV.Washing lines provided on balcony.
Beach is 5/10min walk either via road or long flight steps.You can walk for miles across beach to Vilamoura,marina,took us 1hr15mins,beautiful resort.
Also walked along path near road to Albufeira,took 1hr,taxi back 8.3€.Free bus to Albufeira shopping centre runs from outside hotel mon-fri,takes half hour,top shops,H+M,Zara,etc.
Lovely hotel and would highly recommend.

  • Stayed: June 2013
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6  Thank Cornish-Mandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

We were a little apprehensive about some of the reviews we read before we came away, but we found this hotel and resort to be fantastic, we will be back.
Why was I so impressed? well the hotel staff managers was at the welcome meetings, manager of all the departments in the hotel such as cleaning, maintenance, catering and the managing director was there. They were open to the customer and wanted to be approached if they was any problems with your holiday at the hotel, no hiding away as I have witnessed in the past with other hotel staff. All the staff was courteous and very well-mannered and cannot fault them in any way at all. The hotel was all inclusive and you did not have to pay extra for the room safe box, bottled water, gym, sauna, Jacuzzi etc.
The Tompson rep did not try to hard sell their excursions or the other facilities of the hotel like beauty parlour / spar where this was not free.
We enjoyed the food and there was a good selection, at the pool bar beer was self-serve from a tap or from the bar, there was never any queuing when getting a drink. The hotel provided a hotel tour where customers were shown the basement where all the services of the hotel run from, catering, maintenance, housekeeping, cleaning etc, what an operation over 250 staff, they truly had nothing to hide and this tour showed the customer that the hotel was being run properly, the catering and preparation of the food top notch, what an operation.
The beds are to some customers a bit on the hard side, mattress topers are available and fitted on request, just pop to reception and it will be done; this is offered to all customers at the welcome meeting so totally open about this.
The hotel is capable of holding 1250 persons and has 500 rooms, if I have any slight niggles it would be with the amount of people trying to get food at the same time, they are three restraints' but on occasion only one is open, this happened only once in our week stay, too many people trying to get food at the same time.

  • Stayed: June 2013, traveled as a couple
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4  Thank annon a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Went to this hotel on 2nd June for 2 weeks. Lovely hotel and pool areas, probably the cleanest hotel I've ever stayed in, absolutely spotless. Animation team are good, some shows better than others. 1 professional act a week, which weren't the best to be honest. Bar staff were excellent, we received fantastic service all the time, they always remembered what drinks you wanted. The hotel management are always around the hotel, in the restaurant, bar etc something I've never seen anywhere else, it's nice to see them actually speaking to guests. There are a few downsides to this hotel however. The food is extremely repetitive, veal and pork everyday for lunch and dinner. The choice is extremely limited, the same pizzas, pasta and fish everyday too. It would be nice to have some variation, no one wants the same food every meal time. I also like to be able to choose where I sit at lunch and dinner but the head waiter in the restaurant is often very strict about where you sit, giving all the best tables to Portuguese and Spanish guests. The tables are also very close together in the restaurant, probably a couple of inches at most between you and the next table. Other things that let this hotel down are that there is only one bar at the pool during the day and one main bar at night which is way too small for the amount of guests, very difficult to get a seat at night time. During our first week it was lovely around the pool and you could easily get a sunbed, however the second week there were far more guests than sunbeds available. They had to bring out extra sunbeds one day which then meant the pool area was very cramped. I enjoyed my stay here overall but based on the lack of variety of food and the hotel pool and bar areas being too small for the amount of guests then I probably wouldn't stay here again. Riu cancun is a far better standard than this hotel and they charge almost the same price.

  • Stayed: June 2013
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2  Thank Boltongirl83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

Well !
This was our first visit to Portugal but our fifth to a Riu hotel. Having stayed at the 4star Riu Tequila Mexico in Jan 2013 the difference was seen in the quality of drinks,entertainment and restaurants.
All I can think is that our American friends are far more demanding from us Europeans

On the massive plus side are the rooms, staff and quality of food .

Drinks are ok and if you ask for more alcohol they will give you more
No in room optics as with other Rius
The animation team try their best but of an evening not really that good
We tried the Asian restaurant which was absolutely superb. The main restaurant offers lots of variety and we sat outside for all our meals and the salad selection mmmmmm
The grill restaurant is a total disappointment with only really being an extension of the main restaurant No real steaks only small strips with hard jacket potatoes and then the rest of what is on offer in the main restaurant

This may sound as if we would not recommend but I would. If this was our first visit to Riu we would not be comparing

My views really are taken on my expectation of other Riu hotels and should not worry anyone
The hotel is spotless,friendly and the pool area great

Room Tip: Ask for a pool view if possible has have sun all day
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  • Stayed: June 2013, traveled as a couple
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2  Thank yorkshirelassA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

Visited here for a week in spetember 2012 as the season was drawing to a close.
The hotel was spotless, the rooms were adequate and suited our needs.
Food was plentiful but as with most AI repetitive, drinks were ok and cold as required.
The staff were polite and nothing seemed too much trouble.
Yes the bed in the room was hard but I've since found out that you can ask for a mattress topper, as we are going back in 2013 I will request this prior to visiting.

All in all it suited our needs, hence the reason we will return.

  • Stayed: September 2012, traveled as a couple
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4  Thank Slider66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

We first came to this hotel last September and we enjoyed it so much that we booked again soon as we returned home. The hotel was as good as the first time, very clean, staff very friendly. The entertainment staff where very good worked very hard, long days but always had time to speak to you and help. Food very good but I would not go mad about the Asian restaurant.
There were not branded spirits in the bar but the last time we went they were available so i went to speak to the main director who said at the welcome meeting any problems come and see him. He told me that i was not RIU policy to serve branded spirits and they advertise in the brochure that they only serve locally produced spirits. I told him that when we were here last September they had branded spirits then and asked him why it had changed? I also told him that i found it very strange that this was RIU policy given the fact that i have stayed in over 20 RIU hotels and all of them serve branded spirits. He told me that during the peak times they do stock branded spirits because it costs more to stay at the hotel and they do it for good will gesture and he can only do what the RIU HQ tell him. I told him i paid a lot of money to stay there and i expect to be treated like everybody else. I was told it was out of his hands and that was that.
The longer we stayed at the hotel we started to find a few more little ways this hotel was saving money. E.G
Normally there are over 15 entertainment staff in a RIU club hotel here there are only 8.
No cava for breakfast here but always in other RIU club hotels it is there once a week. (Not that I have ever had any)
No fresh juice in the morning for breakfast
Only a few staff behind the bar so at the busy times you could wait up to ten minutes to get a drink.
You can only change your pool towels from 9 – 12
Had to wait to get into the restaurant on the busier days due to not enough staff clearing the tables and we had to wait for fresh food on numerous occasions.
This is a fantastic hotel and maybe I’m I little harsh but we pay that little bit extra to stay in a RIU hotel and expect better than this. We don’t have any children and prefer to go away outside the school holidays as it is cheaper and not as busy. I don’t expect though to treated differently because of this! Please don’t let your standards drop!!!!

  • Stayed: May 2013, traveled as a couple
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2  Thank iwannagotoriu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Guarana

Address: Quinta do Milharo | Olhos D'Agua - Algarve, Olhos de Agua, Albufeira 08200, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira > Olhos de Agua
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 8 Hotels in Olhos de Agua
Price Range: $142 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Guarana 4*
Number of rooms: 500
Official Description (provided by the hotel):
Renovated in 2017. Located in Olhos d'Agua in the Algarve. 6-Storey main building and 2-storey annex building. 15 Minutes' walk from Praia da Falesia beach. Access to a small cove from the hotel Riu Palace Algarve is via cliff side steps (an approximate 10 minute walk). 8 Km from Albufeira. 500 M from various shops. 35 Km from the airport. 500 M from a bus stop. Credit cards accepted: MasterCard, Visa. ... more   less 
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Also Known As:
Clubhotel Riu Guarana Albufeira
Clubhotel Riu Guarana Hotel Albufeira
ClubHotel Riu Guarana Olhos De Agua, Portugal - Albufeira

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