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“Relaxing Break”

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ClubHotel Riu Guarana
Ranked #3 of 8 Hotels in Olhos de Agua
Certificate of Excellence
Reviewed June 11, 2013

Visited here for a week in spetember 2012 as the season was drawing to a close.
The hotel was spotless, the rooms were adequate and suited our needs.
Food was plentiful but as with most AI repetitive, drinks were ok and cold as required.
The staff were polite and nothing seemed too much trouble.
Yes the bed in the room was hard but I've since found out that you can ask for a mattress topper, as we are going back in 2013 I will request this prior to visiting.

All in all it suited our needs, hence the reason we will return.

  • Stayed: September 2012, traveled as a couple
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4  Thank Slider66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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905 - 911 of 2,097 reviews

Reviewed June 10, 2013

We first came to this hotel last September and we enjoyed it so much that we booked again soon as we returned home. The hotel was as good as the first time, very clean, staff very friendly. The entertainment staff where very good worked very hard, long days but always had time to speak to you and help. Food very good but I would not go mad about the Asian restaurant.
There were not branded spirits in the bar but the last time we went they were available so i went to speak to the main director who said at the welcome meeting any problems come and see him. He told me that i was not RIU policy to serve branded spirits and they advertise in the brochure that they only serve locally produced spirits. I told him that when we were here last September they had branded spirits then and asked him why it had changed? I also told him that i found it very strange that this was RIU policy given the fact that i have stayed in over 20 RIU hotels and all of them serve branded spirits. He told me that during the peak times they do stock branded spirits because it costs more to stay at the hotel and they do it for good will gesture and he can only do what the RIU HQ tell him. I told him i paid a lot of money to stay there and i expect to be treated like everybody else. I was told it was out of his hands and that was that.
The longer we stayed at the hotel we started to find a few more little ways this hotel was saving money. E.G
Normally there are over 15 entertainment staff in a RIU club hotel here there are only 8.
No cava for breakfast here but always in other RIU club hotels it is there once a week. (Not that I have ever had any)
No fresh juice in the morning for breakfast
Only a few staff behind the bar so at the busy times you could wait up to ten minutes to get a drink.
You can only change your pool towels from 9 – 12
Had to wait to get into the restaurant on the busier days due to not enough staff clearing the tables and we had to wait for fresh food on numerous occasions.
This is a fantastic hotel and maybe I’m I little harsh but we pay that little bit extra to stay in a RIU hotel and expect better than this. We don’t have any children and prefer to go away outside the school holidays as it is cheaper and not as busy. I don’t expect though to treated differently because of this! Please don’t let your standards drop!!!!

  • Stayed: May 2013, traveled as a couple
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2  Thank iwannagotoriu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

Just returned from a week at this great hotel with my wife,and have to say what a great place to stay. Check in was a doddle must have taken all of 5 mins. we stayed on the 4th floor we didnt get a pool view but was very happy with what we did get. The room was very clean and cleaned daily to a high standard.i did have a couple of niggles with the room the beds were very hard and uncomfortable. We told them at reception at 7pm on the second night when we went back to our room at 11pm mattress toppers had been put on the beds and remade.They did help a lot but didnt make them perfect for us but i think the hotel did all they could and very fast.2nd the air con didnt seem to work but the ceiling fan kept us cool at night but was a little noisy
The hotel food was very good there was always plenty of choice sure it could be a little reptative, but i think most all inclusive are. you just have to try new stuff to overcome this.they do have a chinese restaraunt that has to be booked we booked twice as this food was excellent.
entertainment mmmmm what can i say. this needs to inprove the riu animation team do there best with there evening shows but i would have liked a little more than mimming to songs but having said that there poolside entertainment very good and they included everyone in it that wanted to be involved and left those that didnt alone.A little tip here, theres a set of wooden steps (alot of steps) that lead down to the beach to the rear of the hotel we found that if you walk down these steps it was hard work comming back up, so walk along the beach when you get to the bottom towards Olhos de Agua and walk back up through the town and stop at pinoquio`s bar have a drink and use there free wifi as you have to pay in the hotel.
i would deff visit this hotel again it had a few niggles but nothing that could spoil your holiday

  • Stayed: June 2013, traveled as a couple
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2  Thank ukstu47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

Recently returned having been on our first visit to the Algarve. We Loved it. Beautiful hotel. Quiet resort. Just a few shops and local bars/restaurants within walking distance - should you have wanted a change from the hotel. Fantastic walk to beach/cove. Miles of lovely beaches to stroll. Hotel was excellent. Lovely staff, very helpful and welcoming. Room was lovely, overlooking the pools, so had the afternoon sun. Bed was a bit hard - so if you prefer something softer, ask for a "topper" for the mattress - made a big difference! Food was lovely, plenty of choice but it was pretty much the same every day. Tried the themed Asian restaurant, it made a pleasant change. Entertainment was ok. Mostly provided by the entertainment team, who worked enthusiastically and tirelessly. Pool and gardens are immaculate. We did notice the usual annoying sunbed saving, which the hotel say they don't allow, still happening. All in all a lovely weeks stay. Would definitely recommend if you want a quieter holiday.

Room Tip: Pool facing had the most sun. Road side were quieter and shady in the afternoons.
  • Stayed: May 2013, traveled as a couple
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4  Thank cmackenzie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Positives -

Spotlessly clean,
Good check in/ check out,
Kids club very good, my 2 year old really looked forward to the dancing with the other kids at 8.30 each evening.
Room was excellent and well maintained each day
5 min walk to local shops, bus stop which is a good service to either Vilamoura or Albuferia
<10 mins walk down to the beach which was lovely
the fresh pizza in the restaurant was lovely
the asian fusion restaurant next to the normal restaurant was a welcome change for evening meals.

Minor Issues
Pool Cold;
The staff are excellent and very polite but are very keen to take your plate if they think you are finished, at first it was funny but then became annoying, the convention of crossing the knife and fork didn't seem to make a difference.
Food in general was fresh and good, i.e. salads, fruit, desserts etc, just didn't think that some of the meats were of good quality (beef, pork, chicken), veal was very good

All in all, enjoyed our stay and is perfect for young families, and retired couples

  • Stayed: June 2013, traveled with family
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1  Thank turleyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

Very good hotel. The staff are very helpful pleasant and polite. Rooms are very clean. Can't really fault it apart from the pool being very cold for the first week of our stay. Food is excellent with a very nice Chinese restaurant on site.

  • Stayed: June 2013, traveled with family
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4  Thank Liddleage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

We have just returned from a week at the Riu Guarana and can honestly say it is one of the cleanest hotels we have stayed in. All the staff are friendly and will go out of there way for you. The Entertainment Team work non stop. Special mention to Andre and Filipa the Kids Club Reps, they were excellent and our daughter Martha loved going to Kids Club. She really enjoyed the Mini disco on an Evening. The Food Quality was excellent with plenty of choice. If I did have to comment about anything I would say I would have liked to have seen a little bit more Beef and Chicken on the Menu. It seemed to be Pork and Lamb every day. The Evening Entertainment was fine although would have liked to see it go on a little later than 10.30. Overall an Excellent Hotel and would Receommend it to anyone.

  • Stayed: May 2013, traveled with family
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4  Thank rastasholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Guarana

Address: Quinta do Milharo | Olhos D'Agua - Algarve, Olhos de Agua, Albufeira 08200, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Albufeira > Olhos de Agua
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 8 Hotels in Olhos de Agua
Price Range: $189 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Guarana 4*
Number of rooms: 500
Official Description (provided by the hotel):
Renovated in 2017. Located in Olhos d'Agua in the Algarve. 6-Storey main building and 2-storey annex building. 15 Minutes' walk from Praia da Falesia beach. Access to a small cove from the hotel Riu Palace Algarve is via cliff side steps (an approximate 10 minute walk). 8 Km from Albufeira. 500 M from various shops. 35 Km from the airport. 500 M from a bus stop. Credit cards accepted: MasterCard, Visa. ... more   less 
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Also Known As:
Clubhotel Riu Guarana Albufeira
Clubhotel Riu Guarana Hotel Albufeira
ClubHotel Riu Guarana Olhos De Agua, Portugal - Albufeira

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