Visited this hotel early May with our friends.
On arrival first impressions very good. We had swim-up rooms in the quieter Olympus area across the road. The rooms were large, well appointed, with comfortable beds and hydro style showers (requiring 'driving lessons').
Throughout the holiday we found all the staff to be extremely helpful and all very friendly. Probably some off the best we've ever meet on our travels.
BUT......... this hotel is wrongly marketed by Thomson/First Choice in the UK and it does not rate a 4.5* Platinum grading. It must be advertised by TUI as a family resort elseware in Europe as it was full of Scandinavian families with two or more young children, many in pushchairs. There were childrens clubs, several play areas and a games room, all geared around families.To make matters worse, the adjoining Atlantica hotel was similar, and their customers were allowed to access the Caldera facilities.
What really lets this hotel down is the food & poor adult evening entertainment. Beakfast & dinner are taken in the main restuarant with lunch in a separate dining area by the pool. All were totally self-service.
Breakfasts were good, with a large selection and and full english options.
Lunches were dire, like a school canteen, a bun fight.
Evening meals only marginally better. Find a table, often having to ask for it to be cleared or relaid. Food unexceptional except the deserts. All drinks self service from pumps, no table service at all!
At all meals staff appeared unable to keep up with demand, food running out, table not cleared or relaid. Need more catering staff and better overall supervision. Certainly not a Platinum 'dining experience.'
The a la carte(not tried) is in the adjoining hotel. Tea & coffee facilities in room only topped up once in our 10 day stay, although this was bought to the hotels attention.
We skipped the lunches, also after seven days we ate out in the evenings. Can highly recommend Small Paradise, a greek taverna in Gerani village, about 10 minutes walk.
We've been to five Atlantica hotels in Greece & Cyprus, this being the poorest.
Needless to say we would not recomend this hotel to couples looking for a 4/5* experience.
- Official Description (provided by the hotel):
- True paradise! The charm of traditional cretan village with modern resort facilities. Ideal for families and couples!11 km from the beautiful town of Chania lies one of Crete’s preserved secrets, the beautiful beach resort of Atlantica Caldera Creta Paradise, situated on the graphic coastline of Platanias. ... more less
- Also Known As:
- Atlantica Caldera Creta Paradise Hotel Gerani
- Bravo Creta Paradise Platanias
- Family Life Creta Paradise By Atlantica Gerani, Crete - Chania