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Alisha P
Boise, Idaho

First night in Tahiti, InterContinental blew us away!!

5.0 of 5 bubblesReviewed Oct 22, 2019via mobile
My husband and I stayed at the InterContinental Tahiti for one night as we were on transit to Bora Bora. Our welcome was incredibly warm and we felt the Tahitian spirit the moment we stepped into the beautiful lobby! A friendly front desk attendant (I wish I could think of her name!) welcomed us and promptly checked us in as we were very tired and it was very late.

We were in awe of the beauty of the surroundings but were even more impressed with the service! Each and every person at the resort truly looked as though they loved their job (how couldn’t you?!), This was palpable in every interaction! From the smiles and greetings at breakfast to the wonderful room service for two, we felt pampered and at home throughout our time at the resort. It made our stay incredibly pleasant and we debated leaving Tahiti for the other islands!

In the end we were glad we ventured out ;) but whenever we have a stopover in Tahiti in the future I know I’ll be booking extra nights at this place! What a treat!

See you next time!
Date of stay: October 2019
Trip type: Traveled as a couple
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v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, an IHG hotel, responded to this review
Responded Oct 22, 2019
Dear Guest,
Greetings from InterContinental Tahiti Resort & Spa!
Thank you for taking the time to share your comments; Our team is dedicated to help and do his best to make our guests spend the best time possible and we are pleased to learn that we succeed in making your stay a memorable experience and sharing with you the tahitian spirit of our island. It's something our staff take great pride in, so we value your feedback.
We hope to have the opportunity to welcoming you back.
Sincerely,
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 21, 2019

Had a couple hours to kill before heading to airport, so stopped here and had a couple of happy hour drinks. $11 per drink (that's with half price), but was enjoying last sunet on Tahiti over the lagoon and band playing at the lower bar. Beautiful!

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank mauin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, an IHG hotel, responded to this reviewResponded October 21, 2019

Dear Guest,
Greetings from sunny Tahiti!
Thank you for taking the time to submit your feedback in reference of your recent stay at InterContinental Tahiti Resort & Spa. We are pleased to hear you enjoyed your time with us. We hope you will visit us again.
Sincerely,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2019 via mobile

We stayed here just one night before heading to Moorea and Bora Bora. Our garden view room lead right out to the ocean which was steps away. Room was very clean and quiet. Staff was very friendly and helpful. Breakfast buffet had tons of choices. The resort has a very nice pool, but not much beach access. Too much coral and rocks that lead right to the edge of the property.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Kearasmom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, an IHG hotel, responded to this reviewResponded October 18, 2019

Dear Guest,
Greetings from InterContinental Tahiti Resort & Spa!
Thank you for taking the time to share your comments; Our team is dedicated to help and do his best to make our guests spend the best time possible and we are pleased to learn that we succeed in making your stay a nice experience. It's something our staff take great pride in, so we value your feedback.
Sincerely,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019 via mobile

We stayed here for three nights at the start of our trip. Early check-in was booked and worked out perfectly as we arrived at 4am after two long flights. We used the free shuttle bus into Papeete, infinity pool, lagoonarium, bar and main restaurant. The choice and presentation of breakfast food was outstanding. Better than any of the subsequent hotels we stayed at. Prices were high but we had already been advised of that when we booked our trip. Our room was nice, clean and overlooking the main restaurant/infinity pool. The Polynesian dance shows were excellent however we opted to eat from the a la carte menu as the buffet price of approx $100 each, we felt was excessive relative to the amount of food we would eat. Overall a lovely start to our holiday

Date of stay: October 2019
Trip type: Traveled as a couple
1  Thank FionaK1401
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, an IHG hotel, responded to this reviewResponded October 15, 2019

Dear Guest,
Warm greetings from Tahiti!
Thank you for taking the time to submit your feedback in reference of your recent stay at Intercontinental Tahiti Resort & Spa. We appreciate your comments and look forward to welcoming you back in the future.
Sincerely,
Guest Relations Manager

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Reviewed October 12, 2019 via mobile

Long review- you’ll be grateful for reading - My husband and I stayed overnight at the Intercontinental Papeete, Tahiti and regretfully paid the stated rate of over $500 plus taxes to ensure a great night of sleep prior to an early flight and a long day of travel. Sadly this did not happen. We arrived around 4pm to a nearly empty pool- of patrons and staff. We couldn’t get anyone to wait on us for an appetizer and a drink. I asked a restaurant waiter and was told to ask the towel boy who was absent. We wanted to read and enjoy a the pool a few hours before dinner and ended up leaving not enjoying the pool at all due to lack of service. Fail one. Dinner at Le Lotus was highly reviewed and so we reserved a table and arrived a few minutes early. We and one other couple were seated and despite and the empty restaurant we didn’t get seated on the area to see the fish swimming below but on the edge. Service was marginal, portions were small and quite honestly the food was pretty bad. The attempt was there but significantly missed the mark. We had a complementary sushi appetizer which I didn’t have my husband even try because it was “fishy” and then a complimentary zucchini “shot” which was not for us. I’m not sure what it was. My tuna was covered in a “rice foam” which was an unfortunate texture and choice. It was flavorless. The bread and dessert were good and we were grateful for that. Dinner was just over $150. Fail two.
Prior to dinner as I was getting ready I was hot in the room.
It was muggy and there was no overhead fan. I attempted to adjust the control and noted it was “locked” with a small key at 23 degrees Celsius - 73 -74 F. It felt warmer due to the humidity and I was uncomfortable. I attempted to adjust, was unsuccessful and called the front to request some assistance on cooling the room. I was told by the lady in reception that in a effort to be “ecologically sound” the air conditioner was fixed at that temperature - comfortable financially, no doubt, for the hotel ownership without regard to the person paying the rate of over $500 for a night. She suggested that she send a fan, which we travel with, and I declined. I told her I wanted it lowered. She sent maintenance who did not lower it but “looked” at it and when we returned from dinner it was cooler. During the night however, despite our fan blowing the room was muggy, we were both hot and I was sweating. Neither of us slept all night and we got up an hour early at 330am just to leave the room -fail three. We had a 5 am car service which was, by the way, excellent to and from the airport - I believe it was Blue Paradise-$80 round trip.

At bedtime, in my own home I keep the AC at 69 or 70 F to sleep comfortably and I expect to be able to do the same in an establishment charging this nightly rate for a room. On this same vacation we stayed in the over water bungalows at the Four Seasons on Bora Bora and the Hilton on Moorea and were quite comfortable in both locations - able to adjust the thermostat to our comfort level and I guarantee they would have done whatever it took to provide satisfaction to their clientele. Costs were definitely high but the service and comfort was there to support that cost. Obviously, the IHG hotel line/owner cares little about the comfort of their patrons and this will affect my decision of hotel lines moving forward not only in this location but in our other future travels. I have serious questions about the chain given the Moorea strike which resulted in last minute cancellations of some of our friends. I regret my choice of the Intercontinental and their “ecological” support when other friends of ours stayed in Tahiti so comfortably in an air b & b for $144 per night and had a great spot and a comfortable stay.
I recommend this as a superior alternative choice, or any other hotel and a great car service.
Why pay excessive cost for marginal/bad food, mediocre staff and lack comfort with a hot night of sleep at the intercontinental?

I do want to say that our checkout staff member and experience was very pleasant. I chose not to share this detail on my dissatisfaction with him because it was not his decision to rob the patrons of comfort. My dissatisfaction had already been noted and documented by the lady at reception.
Also, the gentleman at the breakfast bar who offered me complimentary coffee and pastries was very pleasant. These gentleman should attempt to seek employment at the Four Seasons where excellent service is a fulfilled expectation.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank saltandlightobcc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
v_roniquey, General Manager at InterContinental Resort Tahiti, an IHG hotel, responded to this reviewResponded October 15, 2019

Dear Guest,
I am very sorry to read your review and to see the inconvenience that you experienced. First I want to apologize for the lack of service by the pool when las, it is hard to figure out what actually happened. As far as your dinner at the Lotus, I am afraid to have to assume that this is a very personal appreciation as the great majority of our guests really do appreciate this restaurant which benefits from a pretty high proportion of regular guests who actually book in advance, reason why, no doubt, you have been attributed one of the remaining tables on the edge. It is very unfortunate that you did not simply ask for a replacement dish as we would have done it with pleasure and served with a smile. Indeed despite some mistakes that we strive to avoid, we want to have a real service dedicated attitude.
Finally, we pride ourselves to be as Eco friendly as can be for many reasons, but our air conditioning is limited at 23 degrees, not for Eco reasons but because of the heavy condensation that appears on the rooms walls if we refrigerate lower. This leads to moist, maintenance issues and above all, guests' discomfort.
This being said, once again I am sorry to see that we did not reach your expectations as we do genuinely strive to please our guests the best and we are sincerely frustrated when we do not succeed.
Best regards,
Thierry Brovelli
General Manager

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Reviewed October 12, 2019

We had a couple of nights here to recover from the 8-hour flight from Los Angeles and had arranged an early check-in as we were arriving at 6am. It was only a short (10 minutes or so) transfer from the airport. The room was comfortable and of a reasonable size with a balcony looking toward the sea. We slept fairly well but there was some noise from other rooms at odd times in the night. The food didn’t suit us all that well and it was quite difficult to find what we wanted in portions which weren’t huge (we tended to just order starters and desserts, without main courses). For our taste smaller portions at a lower price would’ve been preferable.

We didn’t do very much while we were there but were pleasantly surprised by the swimming with the fish in the seawater “Lagoonarium” (by the main swimming pool) - a large number of species or coral reef fish and one could get quite close to some of them (as they posed for underwater photographs). Apart from that the opportunities for snorkelling nearby seemed quite limited. There were a number of excursions available but we preferred to rest before going out to some of the other islands. All in all it was quite a restful few days and we’d probably stay here again (briefly) if we return to this part of the world in the future.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
2  Thank KK06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
v_roniquey, Guest Relations Manager at InterContinental Resort Tahiti, an IHG hotel, responded to this reviewResponded October 15, 2019

Dear Guest,
Warm greetings from InterContinental Tahiti Resort & Spa!
Thank you for sharing your experience. We are glad to hear that you enjoyed your stay with us and the swimming in our lagoonarium. We look forward to welcoming you back.
Sincerely.
Guest relation Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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