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“Great location, poor communication in the restaurant.”

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InterContinental Tahiti Resort & Spa
Ranked #1 of 2 Hotels in Faa'a
Certificate of Excellence
Reviewed January 10, 2013

We spent two week at the resort and were frustrated with lack of communication between the staff in the restaurant. The manager even seemed less than interested.
The resort is great....excellent for escaping from the world.
The resort staff are very friendly

  • Stayed: December 2012
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Thank Markg2040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,699 - 1,705 of 3,308 reviews

Reviewed January 9, 2013

The Intercontinental Resort Water Bungalows Are Superb.
Wonderful to Dip your Toes in Clear Blue Waters Just Below you.
Standard off the Rooms is Superb, Beautiful Interiors, yet Authentic too the Area

The Water Bar is Superb, & in One Pool it Seems like your Just About too Drop of the End of the World.

A Very Leisurely Hotel in Paradise Where your every Whim is Taken into Account

Hotel Porters in Native Dress, ie: Pareo, Leaf Head Dress Etc

An Experience Never to be Forgotten

Room Tip: For a Few Pounds or Dollars More it's Worth Booking a Water Bungalow.
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  • Stayed: March 2012, traveled as a couple
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4  Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this reviewResponded January 15, 2013

Dear Guest,
Greetings from Intercontinental Tahiti Resort!
Thank you for your comments and we are pleased to learn that you experienced the true service and hospitality of our hotel. Our Team look forward to welcome you back.
Warm regards.
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

Just returned from a family vacation to the Society Islands. Our stay at this resort was just overnight, but could have been longer. We arrived at the airport in Papeete around 7:30pm. After a quick shuttle bus ride we arrived at the resort where check-in was a breeze. After checking our the room, very nice digs, the three of us stopped by the bar for a quick refreshment and snack. The porter was quick and efficient. The service at the bar was the same. All staff we encountered were very welcoming. After some much needed sleep, our 15 year old headed out to the pool first thing. Once we reminded him we had a limited amount of time before our flight to Moorea, he reluctantly joined us for breakfast, the American Breakfast plan - full buffet. The selection was outstanding and the food wonderfully prepared. overall a very pleasant experience. I could see spending a few more days here. It is far enough from the hustle and bustle of Papeete to have minimum noise without being too far - an easy 10 minute ride to the airport.

Our entire trip, Tahiti -> Moorea -> Bora Bora was arranged through a wonderful group, Tahiti Travel Planners (TTP). This was my first experience working with a travel agency. I usually just do a lot of research and book everything myself. As I wanted to avoid that hassle and have everything just right for this trip I searched around, talked to a number of different firms and couldn't have been more pleased with my selection of TTP. They arranged everything for us, flights, airport transfers, resorts, etc. Not a problem with anything. They were very patient with all the questions we had up front and the numerous itinerary changes we made - never any pressure.

Room Tip: If only staying a night, stay in a regular room - ground floor. No need to spend the dollars on an...
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  • Stayed: December 2012, traveled with family
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4  Thank CooperFitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this reviewResponded January 15, 2013

Dear Guest, Ia Orana from Intercontinental Tahiti resort !
Thank you for your review and we are pleased to hear that you have brought back with you positive memories of your stay. We truly hope to have the pleasure to welcome you back one day.
Warm regards from Tahiti.
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013 via mobile

Took the red eye from Auckland.

Landed at 1 was in the room by 2:15. Used Tahiti tours as our transfer.

Amazing service. Kudos to Ben at the front desk. We are royal ambassadors platinum guests and he made us feel like a king and queen.

The bathroom in the huts is a little dated.

Excellent hotel. We stayed one night in transit to Moorea.

  • Stayed: January 2013
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1  Thank NimNada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this reviewResponded January 15, 2013

Dear Guest:
Greetings from Intercontinental Tahiti resort !
Thank you very much for your comments. It was a pleasure to welcome you to our Hotel.
We hope to see you back one day.
Warm regards.
Guest Relation Manager

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Reviewed January 7, 2013

In July 2012, my husband and I spent two nights at the InterContinental Resort Tahiti in an overwater motu bungalow prior to our 7-night Society Islands sailing on the Paul Gauguin. Our stay was booked through the cruise line, and we received transfers from the airport after the evening arrival of our Air Tahiti Nui flight. Check-in was very efficient; the hotel had a separate table set up for our group of Paul Gauguin guests, and each of us received a glass of fresh mango juice while we waited our turn to be checked in. Our luggage was driven to our bungalow in a cart; the friendly check-in staff handed us the room card-key and paperwork, and pointed out the short walk to get from the lobby to our room. We couldn't see much that evening because it was dark out, but we were impressed by our bungalow. The motu bungalows do give some evidence of their age (like a bit of mildew around the a/c vent near the ceiling, and dust along the upper and lower screens on the exterior bathroom wall); but the furnishings, linens, and bathroom/vanity areas were clean and attractive. They provide exotic-scented bath amenities, as well as robes and slippers (a welcome touch). The bed had a charming half canopy, and we also had a desk, entertainment unit, and large lounger/sofa. The bed faces the deck/water; we fell asleep to the soothing sound of waves lapping below us, and awoke to the most amazing views beyond our deck. We had an excellent view of Moorea from our room, and enjoyed watching locals paddle by in their kayaks and outriggers. The deck was furnished with a table and chairs, as well as a couple of loungers. A short flight of steps led to a small lower deck, which had a ladder leading into the fairly shallow, rocky waters below. There were signs warning us to be careful of the spiny sea urchins, which have a painful sting; and since there were many of them clinging to the deck railings and rocks, we avoided swimming off of our deck. That wasn't much of a hardship, as the resort's lagoonarium and main pool were just steps from our bungalow. We had fun wading with the fish in the lagoonarium, and splashing about in the pool and waterfall. We also enjoyed relaxing in the hammock that was just beyond the walkway leading to our bungalow. Our hotel package included the breakfast buffet at Te Tiare restaurant, where we enjoyed omelets made to order, potatoes, cheeses, soft rolls, yogurt, fresh fruit, fruit salad, self-serve fruit juices, and more. The restaurant is partially open-air, so we were joined by some cute birds that wandered around looking for crumbs. We stopped by the Tiki Bar in the afternoon, where we ordered some yummy -- but quite pricey -- cocktails. (The local Hinano beer is a more affordable option.) We also enjoyed their parmagianno popcorn as a snack. Later, I did a quick load of laundry, since the resort offers a few free washers/dryers. (I brought a sample-sized packet of detergent and a dryer sheet with me, though you can also purchase detergent in the gift shop.) That evening, we decided to attend the Mini Heiva dinner show that was held on the Grand Motu (our bungalow was on the smaller motu next to it). The resort normally hosts its own dinner show at Te Tiare, but the Mini Heiva is a special event offered during a couple of weeks in July/August, featuring the best performers from the annual inter-island Heiva. We saw strongmen lifting heavy stones, talented children and adult fire dancers, a group of chanters who sang the most cheerful, heart-warming music, and an excellent folkloric troupe of musicians and dancers. This is a must-see show if you happen to be fortunate enough to visit during this time of year. The seafood buffet was plentiful; even though I'm mostly vegetarian (I occasionally eat white fish, though I'm allergic to shellfish), I still found plenty to eat: salad, sweet potatoes au gratin, roasted potato wedges, monkfish kebabs, mahi with mango salsa, veggies with sesame, and a tempting array of desserts. The next morning, we enjoyed breakfast and a quick swim before checkout. All in all, we had a thoroughly enjoyable stay, and we hope to return again one day!

  • Stayed: July 2012, traveled as a couple
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3  Thank Escriteur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this reviewResponded January 15, 2013

Dear Guest,
Thank you very much for taking the time to share with us your comments, even many months after your stay with us. We will share your review with our entire team.
Start planning your next stay with us.... our Team look forward to welcome you back!
Warm regards.
Guest relation Manager

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Reviewed January 2, 2013

We arrived late at night and were warmly welcome by the staff, very efficient check-in which was much appreciated. The next day we were going to be picked up at 12:40 for our flight to Bora Bora, so we thought we could enjoy the hotel during the morning and have a nice start of our trip to French Polynesia, however our plans were ruined when we came down to the main restaurant to have breakfast. It was SHOCKING! I couldn't imagine that we had spent so much money to have a holiday in a place like that.

The restaurant is huge, overlooking the main pool. It's buffet style, with a few western choices, but unfortunately you just want to grab something quick and run away from there. It was Sunday and the place was packed with locals. The place looked dirty, just by looking at the tables, your appetite just disappear because the locals fill in the plates 100% more of what it actually fits in it with all sort of food mixed in the same plate to exaggeration. Also because there are lots of families, there are lots of kids who have no manners on the table and the way they eat is frankly a bit uncivilised. The place is incredibly noisy and on the top of that there is a musical band of three that makes it worse. It seems there are not enough waitresses to attend the number of people, so you see them literally jogging around the tables all sweaty as if it were some sort of competition. And finally the food is poorly presented and lacks of quality, for instance, there are only 4 choices of fruit (mango, pineapple, watermelon and cantaloupe melon) the watermelon and mango were over-ripen making them look spoiled.
The restaurant looked pretty much the same on our way back (Friday night), very limited selections, (i.e. no fish or chicken offered) mainly Polynesian food, dirty and noisy....

The room is acceptable but outdated. As someone else said, we also had a flood in the bathroom as the water from the shower leaks through the curtain and water is all splashed everywhere, so be careful with the bin and place it somewhere else before taking a shower. Also the curtains that open the balcony are ready to be thrown and changed.

The hotel is surrounded by beautiful gardens, the infinity pool looks amazing (when is not crowded) and the lagoonarium is a display of beautiful colours.

Will we return? It seems that there are not many options in Papeete, so, yes we will return but only because we are constrained to stay in Papeete before travelling to our outer islands in French Polynesia.

  • Stayed: December 2012, traveled as a couple
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2  Thank Hayuelos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this reviewResponded January 16, 2013

Dear Guest,

Ia Orana from Tahiti !

Thank you very much for your comments both positive or constructive, it is only through customer feedback that we can improve our services to you, our valued guests.
We are pleased to learn that you enjoyed the hotel grounds and location, our pools and lagoonarium, aspects of our resort often praised by our guests.

In reference to your remark regarding the abundance of locals in our main restaurant, we are sorry that you did not appreciate the experience. Sunday breakfast/brunch is a tradition on the island and during the festive season there is a higher patronage of Tahiti residents.

The Intercontinental Tahiti embrace the local culture and Polynesians are indeed welcomed. Unlike some countries where the population is forbidden to enter hotels, we believe our resort is part of the community. The great majority of our guests welcome the opportunity to meet with locals and live a more authentic experience.
However we can understand and respect your feelings on this subject and we present our apologies for the inconvenience.

Sincerely.
Guest Relation Manager

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Reviewed January 2, 2013

My wife and I stated at the InterContinental Resort Tahiti on the first night of our honeymoon. It was a very short stay since we got to the hotel at night and left in the morning. We had a standard room and it was nice. Clean, great views of the lagoon. The hotel is close to the airport - about 5-10 minutes, which was good. The reception was friendly. We got the included breakfast which was a very plentiful buffet style - definitely recommend including breakfast.

Room Tip: If you get a standard room try to get one facing the ocean instead of the parking lot.
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  • Stayed: December 2012, traveled as a couple
    • Value
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2  Thank Logan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this reviewResponded January 15, 2013

Dear Guest,
Thank you very much for sharing this comment with us.
We are happy to see that you enjoyed the resort and hope to welcome you again soon.
Warm regards from Tahiti !
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Tahiti Resort & Spa

Address: | Pointe Tata'a, Faa'a 98702, French Polynesia
Phone Number:
Location: French Polynesia > Society Islands > Tahiti > Faa'a
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Faa'a
Price Range: $306 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Tahiti Resort & Spa 4.5*
Number of rooms: 253
Official Description (provided by the hotel):
The resort has a total of 253 rooms and bungalows, comprising 172 fully renovated garden and lagoon view rooms, a separate wing with 60 panoramic view rooms for the top achievers and VIPs, a suite, and 32 over-water bungalows. All units are air-conditioned, with international facilities and amenities. Located in 32 acres of gardens, the Polynesian style resort offers views of unforgettable sunsets and volcanic peaks of the sister island Moorea, just 12 miles across the sea of moons. The resort offers 2 restaurants including gourmet over water restaurant and an all day dining restaurant featuring the best Tahitian shows on the island, 2 bars, 2 crystal clear, fresh Water overflow swimming pools, and a host of activities to entertain just about everyone. The property features an activity center including tennis, water sports and the largest scuba-diving center Special mention about the huge lagoonarium where guests can swim in a protected area and enjoy Polynesian exceptional sea-life. The Deep Nature Spa by Algotherm is open since the end of 2008" is also equipped with a great gym ... more   less 
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Also Known As:
Intercontinental Resort Tahiti Hotel Faa`a
Intercontinental Hotel Tahiti
Intercontinental Hotel Faaa
Beachcomber Resort Tahiti
InterContinental Tahiti Resort & Spa French Polynesia

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