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“More than was expected” 4 of 5 stars
Review of InterContinental Tahiti Resort & Spa

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InterContinental Tahiti Resort & Spa
Ranked #1 of 2 Hotels in Faa'a
Certificate of Excellence
Hopewell Junction, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“More than was expected”
4 of 5 stars Reviewed November 17, 2012

We had booked 3 nights at the intercontinental Tahiti as a stopover before spending 6 nights on Moorea. After reading reviews I was sure it was an okay hotel, not overpriced (by FP standards) and the location seemed good. We were very happy with the room, the service, and the view from our lagoon view room. Breakfast in our room was prompt and very good. The restaurants however have something to work on for their dinners. We even ate at Le Lotus and were disappointed with the food, and Very overpriced! The two pools are great, not overcrowded, and the Lagoonarium is great for snorkeling. The check-in was slow, and after a long flight and late night arrival, they could have had more desk people. Check-out was somewhat quicker, and overall the staff were helpful and courteous, unlike what some Tripadvisors had said in some reviews I read. If I return to FP I would stay here again if I needed a stopover due to scheduling.

Room Tip: Did not stay in OW bungalows, but the view looked great. Do stay in at least a lagoonview or Panoram...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank islandlovr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, December 3, 2012
Dear Guest,
Greetings from Intercontinental Tahiti Resort !
Thank you for having taken you valuable time to post your review on Trip Advisor and make us aware of your experience.
We are pleased to learn that overall, you were satisfied with the service and facilities provided by our property. Please be assured that your remark regarding the heavy check-in situation has been dealt with the department Head involved.
Thank you again for your patronage, and we look forward to the pleasure of being of service to you in the near future.
Most sincerely yours
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (553)
Date | Rating
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  • English first
  • French first
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English first
Western Australia, Australia
Level Contributor
192 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed November 15, 2012

Great location, excellent surrounds. This stay was let down mainly by the service. The property was obviously spectacular at some stage, but has been let go a bit, and is need of a facelift. Getting the room serviced also proved difficult and service at breakfast was an issue. Apart from that, time spent in and around the various pools was enjoyable. The local dance show is also worth hanging around for if you are able. The resort is extraordinarily priced by world standards, so don't expect value. However, we still enjoyed it.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank MadCapt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, December 3, 2012
Dear Guest,
Thank you for your comments posted on Trip Advisor.
We took good note of your remarks and please accept our sincere apologies for the inconveniences caused.
Should you decide to come back do not hesitate to contact us as we will make sure to answer your needs in a competent, accurate and timely way.
Thank you again for your patronage.
Sincerely.
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed November 14, 2012

The rooms were clean and comfortable.
Probaly streching the 5 star rating - given the quality of other hotels in the vicinity.
We stayed in the Overwater bungalows but the old ones , the room was ok - but the water is not really what you would expect for a OW bungalow.
The view is beautifull - the food was good albeit expensive.
an Excellent Sancerre is on the Wine list as well.

Room Tip: The overwater bungalows under room 500 are the old ones and are in need of a tidy up.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Andy&suey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, December 3, 2012
Dear guest:
Thank you for your comments posted on Trip Advisor
We do care about our guest opinion as we continually seek ways to evolve our level of service and guest experiences.
We look forward to the opportunity of welcoming you back to the Intercontinental Tahiti in the future.
Yours sincerely,
Guest relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 13, 2012

We stayed at the IC Faa'a 4 nights during our stay in Tahiti. The rooms are decent. They feel old, but are clean and the beds are quite comfortable.

The grounds are not bad. Two pools, two restaurants, two bars, and the grounds seem to be somewhat well maintained.

This place has terrible value though. We stayed at another resort where meals and drinks were reasonable cost, but IC Faa'a is ridiculously overpriced when looking at meal and drink costs, as well as the activities which can be had cheaper on the more popular islands.

One particular disappointing evening was a Wednesday night (show night at the IC), where the buffet price was not listed and the servers wouldn't tell us the cost. Turns out the cost of two plates and a liter of water was $172 USD and the food was extremely disappointing. A far cry from the $20 lunches we were buying.

Horrible service in the restaurants. It seemed like we were only allowed to have one pitcher of water. The drinking water is fine at the resort but they prefer to bring you bottled water for $6 per bottle.

Would not return to the InterContinental Faa'a.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank wani0402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, December 3, 2012
Dear Guest:
Thank you for your comments posted on Trip Advisor
We sincerely regret that your stay at the InterContinental Tahiti did not meet with your expectations and be assured that your valuable comments have been dealt appropriately for correction with the departments concerned.
In reference to your remarks regarding our excessive food costs, we can assure you that the margins we apply in French Polynesia are actually lower than the international hotels practice ; Most of the food being imported from overseas (often by air for fresh food and vegetables), they are also heavily taxed and the cost of raw material in general is extremely high thus incomparable with prices practiced in most countries unfortunately.
The Intercontinental Tahiti is not the newest resort but it is probably the property with the most authentic Tahitian atmosphere you can experience and the most comprehensive resort on the island of Tahiti. Our team is devoted to this legendary property and is working hard to maintain it in great shape while renovation projects are presently being finalised.
Should you decide to come back in the future please contact our management office as we would be proud to demonstrate the InterContinental Tahiti Resort deserves the reputation it has gained over the years.
Yours sincerely,
Guest relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Valley, California
Level Contributor
158 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed November 7, 2012

It was almost 11 PM when we landed at the Papeete airport and were shuttled to the intercontinental hotel. It was a pleasantly short ride and the hotel had a nice open lobby but our two rooms, on the second floor showed their age. Except for the new appearing bamboo floors, everything seemed caught in a 1960's time warp. The room was large and there was a nice covered lanai but of course we were on a couple of time zones forward and it was really about 1 AM so any port in a storm. So here are the down and dirties:
The rooms we were in, 213 and 211, overlooking the beach area but because of vegetation we had a blocked view of the ocean. A higher up room would have been better for the view and a ground floor would have given us direct access to the grounds. Because of the architecture, we took an elevator down one floor but still had to go down another flight of stairs so big luggage bearers BEWARE, in spite of having an elevator, the place is therefore not completely wheelchair accessible nor wheeled luggage accessible. I think you would need to ask the desk at check in to get a room on the same floor as an elevator.

If the rooms were ho hum, the grounds were certainly not. There are extensive grounds with multiple beaches and individual pools interspersed between the sea and the hotel structures. There are overwater bungalows which appear well kept though we didn't stay or go into one of them. The main pool was quite large with a manmade waterfall popular with the kids while another pool had a sand beach and sand bottom with the added swim up bar for the adults. There are educational plaques explaining the flora also at the Lagoonarium which is adjacent to the main pool. It is full of wild fish and guests can be found swimming among them. When we walked extensive ground on Sunday morning we found the premises occupied but certainly not busy or crowded.

What was crowded was the Sunday breakfast buffet. Apparently many of the local residents celebrate the weekend or special occasions at the Tiare restaurant. It's obvious why it's so popular. The food choices were extensive. You'll find everything from local specialties like poisson cru, salted fish and pig trotters to bacon, sausage and creamy scrambled eggs. There was a chef ready to fry fresh fish and griddle a stack of pancakes as well. Fresh fruit and processed meats and cheese served with salads and morning pastries and breads round out the offerings. Good strong coffee and several types of juices were also on tap.

The service staff were very friendly and helpful though at times overwhelmed. We came in late and were disappointed to find out that the Tiki bar closes at 11 PM (Saturday night!) and only beer and wine were available at the cafe off the lobby.

One note, I'm not sure if this is applicable to all the rooms but we had a flood of sorts in our bathroom due to a design flaw in the tub. We are shower people so when we took our first shower, the water leaked out from behind the shower curtain. This is because the shower curtain rod near the shower head mount doesn't extend far enough beyond the wall and allows water to splash onto the tub surround and pour around the gap left by the curtain. Tucking a (now wet) shower mat into the gap on top ot the shower curtain to hold it in place helped.

Our room air conditioner was on its' last legs and was letting us know, which, because we were so jet lagged we slept through. If we stayed on and were not as tired, we may have asked to change rooms that had a quieter fan. Just saying....

This place is sort of Hawaii in Tahiti. Not exactly what you come thousands of miles away for because you're not getting away from it all. Lots of stuff here is what you all ready have there. All in all the Intercontinental was quite a nice choice for our first night in French Polynesia.

Room Tip: Make sure you ask for a room with a beach view but away from the main pool as it's noisy. If you...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank scottderrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, December 3, 2012
Dear Guest:
Thank you for your comments posted on Trip Advisor.
We sincerely regret that your stay at the InterContinental Tahiti did not meet with your expectations and be assured that your valuable comments have been dealt appropriately for correction with the departments concerned.
We are certainly taking each of your comments regarding our facilities into consideration and we do hope that you will return to an Intercontinental hotel in the future and indeed to the InterContinental Tahiti as we would like the opportunity to redeem ourselves and ensure you experience the true service and hospitality of our hotel.
We look forward to serving you in the future.
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

We returned here after spending a fabulous time at the InterCont four years ago, to find it looking tired and rundown. Some renovations are definitely required in the rooms and bathrooms. The showerhead had the worst pressure I've ever experienced in a 5 star hotel (a bit more powerful than a leaky tap).
The pools were absolutely gorgeous, as they were on our previous stay.
The pool towels were a ridiculous experience in themselves - you had to sign to get towels (something I've never had to do at a resort), and then you had to exchange pleasantries with the "towel police" - the staff member that was on duty at the towel sheds, who kept coming up to us and other guests to ask where we had gotten our towels from and to show him our signed copies.. We were also constantly reminded to "return our towels before 6pm, lest there be penalties..." Who is going to steal your towels, InterCont?? Get towel cards like the rest of the South Pacific hotels.!

I do have some nice things to say about this resort, of course.. Highlights include the little turtle pond they have going; as well as the lagoon sanctuary where one can snorkel and observe the (captive) underwater world.
The staff are quite helpful, and our room was cleaned very well during our stay.

The hotel really required a makeover, though - both an aesthetic and an attitude one!!

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank pacificNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, November 12, 2012
Dear Guest,
Greetings from Intercontinenal Tahiti Resort and thank you for your review.
We are sorry our hotel did not live up to your expectations and regret that you were not satisfied with the hotel facilities. Our team is devoted to this legendary property and is working hard to maintain it in great shape while renovation projects are presently being finalised.
Though we would prefer you had a better experience, we thank you for sharing your comments and hope to have the pleasure to welcome you back and serve you again in the future.
Yours sincerely.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

We just spent three days and nights at this wonderful resort located right on the water, 5 min from the airport. We had a beautiful room facing the sea (see photo taken from our balcony) for $250 per night. The resort has fantastic swimming facilities that include two pools and a lagoonarium in which you can snorkel and see all the local fish. Both pools are large and have shallow regions for kids as well as deeper areas for swimmers. One features a bar where you can be served while in the water sitting on submerged bar stools and also serves food from a Michelin 1-star restaurant! This was a very relaxing and satisfying experience. The cab drivers we talked to confirmed that this is the best resort on Tahiti. The food was also excellent with breakfast buffet offering a wonderful variety of fruit, cheese, cold cuts, bacon, sausage, omelets made to order, salads, you name it for $25-37. Kayaks were available at no charge and we really enjoyed using them in the calm waters around the resort. I highly recommend this hotel and look forward to returning.

Room Tip: I would request a ground level room facing the pool so you can simply walk out into the pool area.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v_roniquey, Guest Relations Manager at InterContinental Tahiti Resort & Spa, responded to this review, November 12, 2012
Dear Guest:
Greetings from Intercontinental Tahiti Resort and thank you for your review.
We are pleased to learn that your stay with us meet with your expectations. We have shared your comments with our team and look forward to welcoming you back again to enjoy the Intercontinental Tahiti Resort.
Yours faithfully.
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Tahiti Resort & Spa

Property: InterContinental Tahiti Resort & Spa
Address: | Pointe Tata'a, Faa'a 98702, French Polynesia
Phone Number:
Location: French Polynesia > Society Islands > Tahiti > Faa'a
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Faa'a
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — InterContinental Tahiti Resort & Spa 4.5*
Number of rooms: 253
Official Description (provided by the hotel):
The resort has a total of 253 rooms and bungalows, comprising 172 fully renovated garden and lagoon view rooms, a separate wing with 60 panoramic view rooms for the top achievers and VIPs, a suite, and 32 over-water bungalows. All units are air-conditioned, with international facilities and amenities. Located in 32 acres of gardens, the Polynesian style resort offers views of unforgettable sunsets and volcanic peaks of the sister island Moorea, just 12 miles across the sea of moons. The resort offers 2 restaurants including gourmet over water restaurant and an all day dining restaurant featuring the best Tahitian shows on the island, 2 bars, 2 crystal clear, fresh Water overflow swimming pools, and a host of activities to entertain just about everyone. The property features an activity center including tennis, water sports and the largest scuba-diving center Special mention about the huge lagoonarium where guests can swim in a protected area and enjoy Polynesian exceptional sea-life. The Deep Nature Spa by Algotherm is open since the end of 2008" is also equipped with a great gym ... more   less 
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Also Known As:
Intercontinental Resort Tahiti Hotel Faa`a
Intercontinental Hotel Tahiti
Intercontinental Hotel Faaa
Beachcomber Resort Tahiti
InterContinental Tahiti Resort & Spa French Polynesia

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