I took my 13 year old for her first SCUBA experience. Nico, our divemaster, was a warm, friendly, and funny guy. He gave my daughter the basics, then took us on a scenic dive, maxing out at 15 to 20 feet. I'm an experiencd diver, and nonetheless, I enjoyed this excursion, featuring beautiful and varied fish and other coral life. He managed my daughter's buoyancy and monitored her remaining air. He gave her a great experience, so much so that her 11 year old sister decided to give it a try two days later.
Unfortunately (I should have known better!), once my two daughters and I were suited up, on the boat, and ready to go, the manager came out to ask us when we were leaving... and as I reported that we were flying out that night, I realized why she was asking... no flying for 24 hours after diving. Now with the one dive and the shallow depth, I'm sure we would have been fine, but certainly didn't want to teach my daughters on their first dive experience to bend the rules of dive safety.
So the manager gave us a full refund and a ride back to our hotel. She was very friendly and accommodating about the whole business.
All in all, a fantastic experience for my first-time diver, and the very best customer service. I highly recommend this business.