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“Very Slooow, expensive and noisy”

Sun & Grill Restaurant
Ranked #28 of 139 Restaurants in Playa de Gandia
Price range: $13 - $32
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Restaurant details
Good for: Romantic
Dining options: Late Night, Breakfast, Reservations
Description: Ya estamos abiertos!!! Te esperamos todos los días de 13:30 a 17:00 horas y a partir de las 21:00 horas!!!
Reviewed June 22, 2014 via mobile

We tried to have a relaxing dinner together and we used Tripadvisor as a reference. I have to say we made a big mistake.

Just to be brief, these are our main complaints:

Slooow: more than 1 hour to serve the meat. We arrived at 22:45 and we had the meat in our table at 00:05.

Noisy: a table of 5 children beside us. Crying, shouting, running, etc. kids were playing with our chairs...

Expensive: 2 simple examples: chimichurry sauce costed 2,5 EUR, cheese sauce costed 2,5 EUR more

Finally It took 16mins to have the machine for paying with Visa card.

Average food for an expensive, noisy and sloooow restaurant.

I would not come back.

1  Thank Jaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainbow H, Director de Relaciones con Clientes at Sun & Grill Restaurant, responded to this reviewResponded June 23, 2014

Dear customer

First of all, we would like to thank you for your opinion about your experience here at Sun&Grill Restaurant by Rainbow. We appreciatte the time you took to write this opinion.

Secondly, we would like to clarify certain aspects of your comments.

Here at Sun&Grill Restaurant, we believe in provinding to our customers a good and personal service, with no needs on rushing or stressing our customers. For obvious reasons, since the moment we met you at the door and we take you to your table, serve first drinks, take your order and start serving your starters, it´s been some time serving you. So we believe it is very difficult that you were waiting more than one hour for the meat, as since the moment you arrive and we take your order it´s been some time.
We don´t serve " fast food" and obviously, all our food is made at the moment at the restaurant and in order of customers arrival, so by the time you arrive, Sun&Grill was totally full and we always ask our customer to enjoy their time at our restaurant as we start our service with them.

Regarding the children, and as you will understand, all we can do is to tell the parents to control their children, as it is not in our hands the children´s behaviour. Once again, I really can not believe that the children were playing with your chairs and you didnt say anything to any of our staff. Saying so at the correct time would have been for our very helpful, as we could have sort out that inconvinience for you. Saying so here, there´s nothing that we can do.

Barbecue meat and fish are served with no sauces, thats why we can provide an exceptional prices and a very good price-quality relation. It´s optional to ask for a sauce, thats why it is on the menú as optional. As you will understand, platters can´t be the same price with no sauce that with sauce.

As we say before, thanks for the time it took you to write the review about your experience at Sun&Grill Restaurant, but we cant allow that false information is being provided here on internet.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (221)
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11 - 15 of 221 reviews

Reviewed June 15, 2014

Last night we have had dinner at the Sun and Grill in Gandia. Because the opening on the 13th of June we made an reservation prior to the visit.

Glad we made the reservation because the restaurant was packed, several who didn't have an reservation were sent away.

The restaurant opens at 21:00. We were the first customers there. Around 21:30 / 22:00 more and more people came in. The ambiance of this restaurant is very nice and pleasant. On the background there is some lounge music which goes very well with the overal setting.

Beside the nice ambiance and staff tye food was excellent. For starters we chose the pan with aoli and salmon with marinade. For the main course we chose the salmonilla de ternera. This is cooked on the barbeque which we could see from our table. With the meat there was some barbeque cooked vegetables (courgette, tomato and aubergine) and some roasted potato wedges.

The meat was cooked excellent and very tasty with the barbeque preparation. By far the best steak we have had in Spain.

For a dessert we chose for the Crema Catalana, brownie and tiramisu. All is home made and very nice.

We will certainly remember this restaturant and come here again. When visiting this restaurant you will certainly have a nice dinner/evening. Keep up the good work and see you again.

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Thank Annemieke1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainbow H, Director de Relaciones con Clientes at Sun & Grill Restaurant, responded to this reviewResponded June 18, 2014

Dear customer.

First of all, thank you very much for your sincere opinion. We are more than glad to read your comment and we are very happy that you had a great experience here with us at Sun&Grill Restaurant.
We always try to provide to our customers our best regarding service, food quaility and restaurant enviroment. So we are please to know that we fulfilled your expectations.
Again, thanks very much for your visit and for your sincere review.
See you soon.
Enrique Serrano
Customer Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Had a lovely evening at this restaurant. Quality and presentation of food was excellent. Very spacious setting.
Lovely atmosphere. Staff very attentive. Will definitely return.

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Thank vivific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

We visited last week with family and 2 small children. The staff were very helpful, patient and couldn't do enough to make us and the kids comfortable.
Food was delicious, although my steak was overdone but they were very apologetic and quickly cooked me another.
Reasonable prices too. Easily the best place we ate all week. It's a little walk away from the beach (about 10 mins) but definitely worth it as most of the food on the beach front is pretty crap.
Doesn't open till 9pm though!

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1  Thank 4lulubelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

Having visited Gandia a few times, I was so glad to visit the newly opened Sun and Grill, it's the sophisticated modern restaurant that Gandia has been crying out for.
The ambiance and setting is beautiful with outside seating areas covered by huge bamboo post and canvas canopy's and artist touches give the feeling of being in a tropical far eastern place. The waiting staff are faultless and can speak a range of languages making the restaurant even more welcoming. It is out the back end of Gandia not on the beach front so doesn't have an over priced menu and is away from all the clubs and tacky parts of the town.
When my boyfriend and I first went it was not so busy as it was just opening, yet on our last visit as we were leaving there was a cue on to the street - and this was a Monday night! So I highly recommend booking.
The food is cooked mainly on a huge charcoal grill, and is fantastic. The steak is large fat and unbelievable good. I tried the pepper sauce on my steak and it was excellent. The vegetables are charcoal grilled - I would recommend asking for extra wedges if you love your potatoes.
This is defiantly the best restaurant in the whole of Gandia for charcoal grill steak... trust me I have tried them all. They also do burgers and other simpler and more Spanish food. They have just opened so they are still finding there feet; but the ambiance, service and food are so good that nothing else matters. Be prepared for a fantastic meal at a sensible price - nothing like any other restaurant in Gandia.
If it is August - you must book!!

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1  Thank Catfisharts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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