We stayed at this hotel from 21-28 December 2012. We had read previous reviews, good and bad, but, as we always do, we went along with an open mind. What follows is an unbiased view of the hotel.
First and foremost, this holiday was advertised as a couples only package, yet for part of our stay, there were young children staying at the hotel.
For the duration of our stay, apart from the poolside bar, the only place to get drinks was from the small bar in the Cafeteria. Not exactly the stylish bars that we were expecting – more akin to a transport café, complete with plastic table & chairs. There was only ever one bartender which resulted in queues & frayed tempers on more than one occasion. This extremely small area was also where the entertainment took place. (Bingo anyone?) Most people had no option but to migrate into the cramped reception area to enjoy their drinks. This also caused a problem as on Christmas Eve there were several “Brits behaving Badly” (you know who you are!!) felt the need shout, scream and sing, long after the bar closed, without any thought of other residents trying to sleep. Not entirely the Hotels fault however they could have moved these people to an area of the Hotel where they wouldn’t have disturbed everyone else.
The general level of cleanliness throughout the hotel was not up to the expected standard: the toilets in the reception area looked as if they hadn’t been cleaned for some time with black tidemarks around the toilet bowls and dirty finger marks on the doors & walls. A seating area outside this toilet facility consisted of two armchairs and a side table on a rusty chrome base. No attempt was made to keep the staircases free from the inevitable sand, making them potentially dangerous.
Although the food was good, varied and plentiful, and we expected some queuing, the dining room was let down by filthy chairs and insufficient staff to clear tables. There seemed to be a lack of management direction in this area, with often only one member of staff responsible for clearing & laying tables in what was a vast space. It was often a case of self–help for many of the guests. The only time that there was any system in place was on Christmas night when the Maitre D directed operations.
Unfortunately, the general level of cleanliness, or lack of it, extended to our suite, in
particular the bathroom, the floor of which was dirty when we arrived and remained
so for the duration of our stay. Given that the toilet bowl, basin & bidet were all wall
mounted, it really shouldn’t have been difficult to clean it adequately, yet the corners
of the room contained accumulated dust & fluff, as did the marble surrounding the
basin. On the floor was as dented, rusty pedal bin. The shower screen was covered in
hard water marks and the seal was filthy. The extractor fan did not work and looked
as if it had not worked for some time as the paint on the ceiling was flaking. The
promised visit from the maintenance man did not happen. There was no other
ventilation in the room – need I say more? Towels were old, grey and frayed. Chrome
fittings (towel rings, loo roll holder etc) hadn’t seen a duster for some time. Hotel
Inspector, Alex Polizzi would definitely have been diving into her big red bag had
she been staying at this hotel!
Beds were comfortable, but initial impressions of the room were let down the tired
bed covers. This impression paled into insignificance when removal of the covers
revealed worn, frayed sheets & pillow cases that had been put on inside out. Storage
space was completely inadequate, given that most of the wardrobe contained a
supporting pillar and the safe. Strangely, the only full length mirror was in the
bathroom. Given that there was no ventilation in our bathroom, this was a particular
problem for us, as the room was usually too steamy or too smelly for the mirror to
have been of use.
We were allocated room 123 at the back of the hotel and weren’t too bothered by the
lack of a view. Our balcony was set back from the canopy over the hotel’s reception
area and on the odd occasion when we did look out from it, we were greeted by the
abandoned detritus of previous residents: cigarette ends, the remains of a pizza a
towel, underwear and a used item of ‘feminine hygiene’. Yuk!
In short, this hotel had the structure of a 4* but sadly was operating at 2-3*.
We will not be returning, although we would consider staying elsewhere in El Medano as it is a charming little town
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- Also Known As:
- Hotel Arenas Del Mar Beach
- Hotel Arenas Del Mar El Medano, Tenerife