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“" 4 Star Plus, more like 3 Star Minus"”

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Hotel Arenas del Mar
Ranked #1 of 5 Hotels in El Medano
Certificate of Excellence
Reviewed November 15, 2012

Agree with cheryl r on everything she says. The hotel was understaffed although what staff were there were extremely pleasant and helpful. Dining chairs were filthy which is probably why many diners appeared to be still dressed in their swimwear (mostly men I might add although there was one memorable occasion when one young lady still had her bikini bottoms on topped by an old sweatshirt). This despite the notice in our room stating that shorts cannot be worn at dinner!! If you like an early morning swim don't bother, you are not allowed in the pool before 10a.m and cannot get a towel before then either. Broken sunbeds were not removed from the pool area which is probably because all the good ones are "reserved" in the early hours so the broken ones are all there is after about 9.30. To top it all I left my pashmina in the bar area, came down to get it an hour later and it had disappeared. The hotel is very near to the airport which is a bonus for the transfer but airline staff also stay there and they seem to be very keen on all night parties! If you are looking for 4 Star then this is not the hotel for you!

Room Tip: We paid extra for sea view but these rooms are above the bar terrace which can be noisy Rooms overl...
  • Stayed: November 2012, traveled as a couple
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2  Thank Sherry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 15, 2012

Me and my partner stayed at this hotel in august and got a very good deal on first choice! First look at the hotel it doesn't look much but as soon as you go inside it's absolutely lovely! No there wasn't anyone to carry your bags but a lift right by reception so sorry lazy people you have to carry it yourself! food was lovely and fresh fruit and salad at all times! There was plenty of variety catering for all types. It is a little windy out there but was lovely especially catching a tan as the sun wasn't too overpowering. Rooms lovely and cool. Service at the bar was brilliant and they even let us try some of the cocktails for free! I really would recommend renting a car as you get to see more of the island but el medano is a lovely little village and very traditional! Would definatly recommend don't go by the bad reviews! they clearly are too fussy

  • Stayed: August 2012
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2  Thank LucyRyan20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Just spent a week at this hotel,on first arriving there was no water or refreshment as you would expect from a 4-5 star all inclusive hotel.We were pointed in the direction of the lift no offer of help with our cases,the room itself was clean and well decorated with clean towels everyday.The food was mostly cold all the time and not very good .I ordered some chicken drummers one afternoon which i had to pay for after waiting half hour for them they were raw and the smell from them almost made me sick.The waiter service is non existent and be prepared to wait a while at the bar as the hotel is very under staffed,i would advise against this hotel!

  • Stayed: November 2012, traveled as a couple
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1  Thank lindsey s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

We returned home last night after a lovely relaxing holiday. Can not believe that the previous reviews came from people that stayed at the same hotel. Prior to booking we did some research so knew that the resort would be quiet and that entertainment provided by the hotel was limited which was just what we where looking for. The restaurant was self service buffet and we found the food very fresh with plenty to choose from, admittedly we did not eat any snacks from the pool bar as there was only so much we could eat anyway. Plenty of drink on offer in the all inclusive and never told to go to shop to buy anything. We had a view over looking car park but this also had lovely views of mountains and our room was very quiet. We had booked a room for three adults and Thomas Cook details showed twin beds with extra bed supplied, this was actually a sofa bed but not really a problem, but maybe Thomas Cook should make this clear. Parts of the hotel are a bit tired and could do with redecoration but over all was just what we expected. Staff all very friendly and room cleaned every day. The resort is very winding but is well known as a popular site for surfers etc so again maybe some people should research more prior to booking. We hired a car through hotel reception and this was organised well. Ten minute walk along beach to village with a few shops and restaurants along sea front offering some lovely traditional dishes, we had some lovely ta pas and fish dishes. If you want a lively holiday with lots of entertainment laid on for you then this hotel is probably not for you, if you want to relax and chill maybe it is. make up your own mind. We would return.

Room Tip: Research resort prior to booking
  • Stayed: November 2012, traveled with friends
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2  Thank AnnTiverton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

I agree with a lot of the comments regarding the food etc, and it is a poor 4 star hotel but it was acceptable. I am aggrieved because we paid way over the odds for our holiday (Co Op Travel cost us a small fortune-not the fault of the hotel but still......) We also expected a pool or sea view but got the room overlooking the car park but it was clean and spacious. As the week went on the hotel became busier and we experienced the lack of tables, running short of certain things and very limited staff to cope etc, - as pointed out in another review this is becoming more obvious every time you go away, so queues were common at times. We were lucky enough to have good weather which is why we went and the pool area was nice. We also met some really nice, friendly people which is always a bonus. We knew the area was quiet and did not do any more than walk to the nice little village.

  • Stayed: November 2012, traveled as a couple
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2  Thank JEAN186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

The first day we arrived, we drove up to what looked like a prison. The roof was leaking as it was raining so there were buckets everywhere and towels. It was sold as an adults only hotel and there were children running around?!?! The gym roof was falling in and the treadmill was out of order. The entertainment staff on the other hand were great although when our taxi was meant to pick us up from the hotel to take us to the airport which was already paid for through T Cook it never turned up and we asked to use the hotel reception phone to call a LOCAL number and they said that we had to use the pay phone?!!!!! In the end we jumped on a Thompson bus that felt sorry for us. We would not go back in a million years to that hotel.

  • Stayed: November 2012
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1  Thank Nikinoonoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

I actually thought the hotel was quite good and the food I really liked. The drinks offered as all inclusive were what one would expect. For me the disappointing part of the holiday was the location.Although the beach in El medano was ok the town itself had really nothing going for it. The beach beside the hotel was horrible dark and rocky. The view from the back of the hotel I would describe as ugly, with unfinished buildings, empty plots and big shedsor greenhouses.The area is also very windy that why the pool area has a big glass fence around it. However once again I could not fault the staff or the food.

  • Stayed: October 2012, traveled as a couple
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6  Thank Jim_o_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arenas del Mar

Address: Avenida Europa 2, 38612 El Medano, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > El Medano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 5 Hotels in El Medano
Price Range: $113 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Arenas del Mar 4*
Number of rooms: 130
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Also Known As:
Hotel Arenas Del Mar Beach
Hotel Arenas Del Mar El Medano, Tenerife

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