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Review of Casa Blanca

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Very good
4 reviews
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Overview
Villa -
8 Bedrooms, 4 Bathrooms, Sleeps 22
Macher, Lanzarote, Canary Islands

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Girlsholi...
Leeds
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“villa from HELL”
Reviewed January 2, 2012 for a stay in October 2011
3
people found this review helpful

I find it hard to believe that the above review was written by someone that had actually been on holiday to the described villa. We recently stayed in Casa Blanca and from start to finish the entire holiday was a nightmare.....this included:-

Dirty horrible pool
Dirty linen /towels
No electricity upstairs
Cold water ONLY
damp bed
unsafe games room including broken pool/table tennis facilities, mouldy fridge in bar and broken seating area.
Broken sunbeds, not enough beds to accommodate 14 people.
No internet or sky as advertised.

We could keep on going with the faults with this villa - on numerous occasions we tried to contact the Villa owner Nick West however he failed to resolve the majority of the issues. The final straw was when we discovered mice in the apartment, again our concerns were ignored and we had no choice but to seek alternative accommodation.

We returned from our holiday from hell and have since been trying to contact the owner with a list of our concerns however he has failed to respond.

DO NOT book this villa.

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Traveling group: With Friends
Would you recommend this hotel to a friend?   No.
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 13, 2012
Response
1 The pool is cleaned by a professional pool cleaner twice a week
we have not had complaints about the pool being dirty before
2 Dirty linen
All linedn comes from the laundry and towels come ironed and folded
There were a couple of stained towels which when opened had stains , these were exchanged on the first night
3 One of the bathrooms had no hot water simply because the water heater had been unplugged to allow as phone charge to be used
4 One bedroom had a faulty light on the mirror , our handyman traced the fault and we arranged an elecrician to come out
We left all the lighting working with the exception of the mirror light and asked the client to not switch on
They ignored our instructions which caused the trip switch to blow for the whole bedroom .
5 The client said a bed was damp - when we looked there was no damp
6 not suffiecient sunbeds was mentioned on the first night
there were only 9 and within 3 hours of them arriving we moved 5 more sunbed from my own villa so i am amazed at this comment
7 We are in a rural area and peronally my cat is always bringing mice into my villa . We caught several mice with traps as soon as it was pointed out
I also mentioned to the client that leaving 6 sacks of rubbish outside the door for the whole week did not help and she went balistic
8 As far as responding as soon as we were contacted we responded immediately and all issues were fixed immediately except the bathroom light as we had to wait for the electrician

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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