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All reviews cave suite private pool breakfast card concierge staff molton brown toiletries our honeymoon serenity suite main pool hotel restaurant amazing views beautiful hotel every morning late checkout fira and oia would highly recommend this hotel the hotel manager relaxing holiday
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Reviewed May 17, 2019 via mobile

I can not put into words how Beautiful and relaxing this hotel is but I will give it a try
My wife baby and I Stayed in one of the cave suites the room is beautiful as is the bath room we came here with very high expectations Which we’re blown away As soon as we opened the doors on to our private Terrace and pool area the views are amazing it’s like looking down on heaven from heaven The food is amazing with a good selection drinks
The staff were fantastic

Date of stay: May 2019
Trip type: Traveled with family
Thank Therowley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2019 via mobile

Beautiful views and beautiful location. We booked a two bedroom suite which was a great set up for the three of us. The private pool is very nice and spacious even having nice lounge chairs and a breakfast area with a spectacular view. Despite this beautiful area the pool is not heated and was too cold to go in with the May weather conditions which was very disappointing and did not allow us to utilize this space. The breakfast was okay, only offering few a la carte options, could be better but good enough. Overall an enjoyable stay but there are small details which if improved could take the stay from enjoyable to wonderful. As the tap water is undrinkable for them not to provide free water bottles seems ridiculous and would be a cheap and easy fix. We also had asked for a late checkout which they were unable to accommodate us with which is reasonable however there were about 4 other couples also departing later on in the day who were just stuck in the lobby and common areas which seems unreasonable considering most flight and ferries depart later in the day, so they should be figuring out how to deal with these guests. They seemed annoyed with these guests and the concierge’s disposition went from friendly to unwelcoming.

Date of stay: May 2019
Trip type: Traveled with family
Thank syd998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmbassadorSuites, Ambassador Aegean Luxury Hotel & Suites at Ambassador Aegean Luxury Hotel & Suites, responded to this reviewResponded May 15, 2019

Dear syd998,

Thank you for taking the time to share your feedback, both positive and constructive. To start with, we would like to say that we are very glad that you enjoyed so many of our facilities and services and, of course, the beautiful views and location. We were sad to read, however, that there were some minor setbacks that displeased you, and we would like to apologize for that and offer you our sincere explanations.

We are very happy that you liked your room, we were more than happy to upgrade you from the Serenity Suite you initially booked to the Ambassador Villa, and we are also pleased that you liked the private pool area, although we're sorry to read that there were some issues with the temperature, as the pool is not heated. We are always very specific about the rooms facilities and amenities and as you can see on our website, we just mention that the pool is private on the room's specifications. Regarding our breakfast, we offer every day an array of options to satisfy all preferences, and we would be happy to prepare for you a customized breakfast according to your tastes, if we knew what you enjoy most and in what combination. As to the water, it may not be drinkable, but one can safely use it for other purposes, such as to wash one's teeth and bathe/ shower. As to the late check out you requested, we are really sorry but there was no availability at that time, and we assure you that our staff is always friendly and attentive, even going above and beyond to satisfy every request!

We always aim to provide for our guests a truly unique experience, and your feedback is very valuable to us, as we work to be better each and every day. We are happy that you overall had a pleasant experience with us, and we would be honored to welcome you back to our hotel in the future.


Best Regards,

Ambassador Aegean Luxury Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2019 via mobile

The best hotel we have ever booked. Breathtaking views.
Lovely breakfast.
Friendly staff.
Great location. It’s best to hire a car in Santorini.
Lunch was a bit expensive.
The staff also made some reservations for us to a couple restaurants which we found it really nice.
We are definitely visiting this place in the future.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank ucabeka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmbassadorSuites, Ambassador Aegean Luxury Hotel & Suites at Ambassador Aegean Luxury Hotel & Suites, responded to this reviewResponded May 2, 2019

Hello ucabeka,

Thank you for choosing us for your holiday accommodation in Santorini, and for taking the time to write a review! We are so glad you found our hotel the best one you have ever booked, and that you enjoyed our breakfast and our hotel's convenient location with the breathtaking views. We also thank you so much for your candid comment about our friendly staff! As to the lunch menu price list, we always choose high-quality raw materials and products to prepare our dishes, and some of them may seem a bit expensive because of the quality-price ratio, but we guarantee that not only do our guests eat well, but eat healthy too! Overall, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

We look forward to welcoming you back to our hotel in the future!


Sincerely,

Ambassador Aegean Luxury Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2018

My husband and I came here for our birthdays and we had the best time. The staff was so accommodating to our every need and were very kind and helpful. The front desk gave us tips on how and where to travel around the island and even set up our catamaran cruise. Also, the staff sent one of their waiters to deliver me a WHOLE chocolate birthday cake on the night of my birthday with a candle lit, of course. It was very sweet of them to do so. The cake was lightly sweetened, just the way we like it!

The food was great - restaurant is clean and stylish. We loved the tunnels and cave-like atmosphere...it was a little creepy at first but we got used to it within a couple days of staying. Definitely helped us get some fitness time in, too - walking up and down those tunnels was a workout.

The views were amazing and we loved going out to our pool area to take in the sunrise and sunsets. The fresh air was calming and melted any ounce of worries we had left from previous weeks. I think it also helped we were away from the hustle and bustle of the touristy, more crowded areas. Everything was slower-paced and relaxing on the south side of the island - much preferred by us because our daily lives are crazy busy.

We hope to come again some day but, next time, with our 3 children. We think they would have enjoyed it as much as we did.

Room tip: Corner suites have more access to the outside buildings.
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Singngrl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmbassadorSuites, Ambassador Aegean Luxury Hotel & Suites at Ambassador Aegean Luxury Hotel & Suites, responded to this reviewResponded May 2, 2019

Hello Singngrl78,


Thank you so much for choosing Ambassador Aegean Luxury Hotel & Suites to spend your holidays in Santorini for such a special occasion - as well as for taking the time to write a review for us! We are so glad that you found our staff so accommodating, we take pride in attending to our customers' needs in the best way possible. Also, thank you for the kind words regarding the food at our restaurant, our hotel's atmosphere, and the views from our premises! It means the world to us that we were able to offer you calm vacations and deliver everything you hoped for a holiday in magical Santorini!

We look forward to welcoming you back, along with your three children in the future!


Sincerely,

Ambassador Aegean Luxury Hotel & Suites

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Reviewed October 16, 2018 via mobile

I stayed in this hotel during my recent trip to Greece. I enjoyed the beautiful view from my room with private pool.
The staff are very lovely, welcoming and hospitable.
The hotel manager, Christina, is so sweet and recommended some good restaurants to visit.
The concierge at the hotel is very helpful and provide all the resources they can for their guest to have the best experience in beautiful Santorini. I highly recommend this hotel and I will go there next time I visit Santorini.

Date of stay: October 2018
1  Thank 457maryamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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