Everything about the stay was perfect. The view from the hotel is stunning, the staff was extremely dedicated and friendly and they tried their best to make our stay unforgettable. The room was elegant and tidy and clean. The amenities are excellent, with pool, gym, spa and playroom and restaurant.
Its a pleasure to give this hotel my very best recommendations
Dear Hthorrud,
Thank you very much for your comment and the compliments!
It was our pleasure having such guests like you. We will love to have the opportunity to welcome you again in the future.
Your Kalestesia Suites Team
The location and the room were very nice.
Friendly and dedicated staff but not enough members according the price we were paying per night. We were expecting some more staff, even if the cook and the concierge were really kind and efficient.
Pool area also great but no one was serving in the pool bar.
Dear Mr/Mrs drewmll,
Thank you for your comment. It’s our pleasure you enjoyed our services the location and our premises. We really apologize for our absence of better service on the dates you were here, our main waiter was ill and had to rest. Finding a replacement for some dates at this time of season is really hard or even impossible and we tried a lot.
We are sure that the next time you will visit us you are going to have a different opinion. We will be happy to see you in the near future.
Best regards and many greetings from all Kalestesia Suites Team
Really disappointed. Booked based on reviews but by the time we got there standards had dropped. They recognised it was poor but their way of dealing with it is to ask you to sign a disclaimer and they'll knock off some of your room account. Which is handy because they are so disorganised we had someone else's meals and seafood added to ours!
We arranged lots prior to our visit direct with the owner. It was offered not requested so we agreed it only to get out there and find they'd done nothing to organise any of it. Great special birthday ruined. The apologies didn't come.
They managed to muck everything up. No sunset dinner, no cake, no breakfast on terrace, no champagne. In that case could we have a taxi....that didn't turn up either.
Poor location to get to. Nice views but the approach to it is awful. Long walk to the village. It's not 150 metres. It's 20 minutes in the heat uphill. Which we had to do as we had no taxi turn up. No apology just ok we won't use them again.
Pool bar is no existent. We were told by a member of staff when asked. I'm a server not a barman. Yes we know that as we just saw you tasting that man's drink before serving it. Yuck.
The restaurant menu is very limited. Breakfast is repetitive and the cats are not chased off by staff. Saw one cat eat a lizard every morning then climb all over the tables and eat leftovers.
Our visit to the spa was also rubbish. Nothing worked as it's solar. So a cloudy day when you might consider using it...dont. the hot tub which was more a luke warm chemical dip was nothing short of unpleasant.
The maid service was hit and miss. Some days we were left with dirty plates, sometimes glasses. Sometimes no dressing gowns. No cork screw, no matches for all the romantic candles. Everytime we went to reception after 8pm it was closed so we just got fed up with asking. No milk for tea or coffee either.
There are lots of places in Santorini and I would urge you to try elsewhere. I left my holiday feeling very hurt and upset by this hotel. I'm well travelled and yes it's not always perfect but this place promised so much and delivered little.
The resort is off the beaten path which makes for a beautiful tranquil setting. The staff is exceptional and they treat you with class from the moment you arrive when Mary seats you on the patio for a champagne welcome. Mary will happily help you with all of your questions and tour arrangements, while Alex ensures you are from fed, your umbrella is opened and you have something cool to drink in your hand. Although Theodore is quiet and does not speak a lot of English he kindly will drive you to a nearby restaurant or the bus stop with a smile, not to mention he was waiting outside our door at 4 AM to help carry our bags to the taxi for our trip home. When I return to Greece I will be staying here again.
Date of Visit - 15th June - 18th June
Number of Persons - 4
Number of Rooms - 2
So after coming to Santorini We come to his beautiful property located in Akrotiri at a highest point, To reach this property is little difficult but all is fine when you reach it. So when we first entered our property We did not get what we had booked for, Basically we had booked for an upper category room with bed upstairs as per the photo showed on the booking.com website and their own website but what we got in return was a lower class small room, So obviously we had to talk to the manager in charge of the property and after a lot of discussion we got upgraded to a better room which was super awesome it had a jacuzzi and an amazing panoramic view but unfortunately we got that just for one night and then we were again shifted to some other room which matched our booking. So you see it was a little exhausting and annoying to get shifted again and again. Apart from that service was good , Pool was good and everything else turned out to be great.
