"PENNY PINCHING" HOTEL
Totally agree with the previous review.
On arrival, we thought we had made a good choice.
How wrong, and disappointed we were.
This Hotel definitely have an issue with guests who pay 'up front' for the All Inclusive package. The offhand manner is disgusting. Pool and bar service is only given to the other "paying guests" Even tipping will not give you service at your pool bed or table. And the token "eye bath" glass of weak wine is a joke.
Never has this been an issue with our A/I holidays in the Caribbean-totally the opposite.
Another problem, (along with other guests) was the non-existent lighting. When leaving your room in the early hours for the trips, there is NO lighting in the corridors or stairs.
We addressed both issues with Mercury Direct but it fell on 'deaf ears' with Hotel Management.
Management finally showed their pettiness when we left. (And it didn't help not being forewarned by Mercury Direct.)
Because we had arrived early morning we were told we would have to leave our room by 10am and pay US$80 for breakfast and lunch and no drinks would be included.
Hospitality room - we were told by the receptionist that there was a shower in the outside ladies toilets. But finally, were offered a room using our own toiletries.
Sri Lanka is a lovely country along with the people.
We had a lovely time and meeting Cliff, Karen, Dave, Mandy and Alison made it more enjoyable.
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- Also Known As:
- Palms Hotel Beruwela
- The Palms Hotel Sri Lanka/Beruwala