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Reviewed February 23, 2020

At the age of 48 I ventured on my first solo holiday and chose Sri Lanka. I booked the Palms Hotel without knowing much about the area, but intended to explore. I was not disappointed in the whole experience. Every single memberb of staff at the hotel were so friendly and looked after me with such xare and personal attention. I cannot understand the negative reviews on here but everyone has their mown expectations. Mine are simple. Great location, good food and good treatment. I got all of this and more on my holiday. The food at the hotel was just what I wanted. I even became vegetarian when I got home as theses dishes were so good at the Palms. Nothing was too much trouble, even down to having my favourite drink and warm water bowl, for finger dipping, waiting for me at my table each evening. The trips were amazing and on a one to one basis through my tour company and these were amazing experiences. I will certainly be back in Sri Lanka and look forward to seeing all of the friendly faces at the Palms once again

Date of stay: December 2019
Thank 666richardjt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_CFH, Assistant manager - Sales & Marketing / Communications at The Palms Hotel, responded to this reviewResponded February 25, 2020

Dear Valued Guest,
Thank you for the heart whelming comment upon your valued stay with us. It is always a pleasure to receive positive feedback from our loving guests. Your genuine comment is being shared with our team at the hotel and pretty sure that the feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you soon in near future.
Sincerely,
Assistant manager - Sales & Marketing / Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2020 via mobile

We stayed in the large family suite over looking the pool. The room was huge and nice with timber floors and large balcony over the pool and with beach view. Beach is quite nice for kids and the walk along the beach. There are couple of bars around the hotel, the staff at the small bar in the foyer area are not very friendly. We had the breakfast, lunch and dinner buffet and i would rate the food as average compared to other hotels in Sri Lanka. Variety and standard of food can be improved. Pool is nice and big and a separate kids pool. A lot of space for lying around in the shaded areas. Pool staff are very helpful

Date of stay: February 2020
Trip type: Traveled with family
2  Thank startravel01
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_CFH, Assistant manager - Sales & Marketing / Communications at The Palms Hotel, responded to this reviewResponded February 25, 2020

Dear Valued Guest,
Thank you for sharing your valued feedback with us following your recent stay. It is our pleasure to notice that you have had a pleasing stay with us. Many of our guests highly endorse and recommend the culinary experience offered by us but we truly regret to note that you have felt other wise. However, we have taken your comment constructively and will be looking in to enhancing the same. Please visit us again as we look forward to offering you a far better experience in your next stay with us.
Sincerely,
Assistant manager - Sales & Marketing / Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2020

Great suite, great food, & great service. Great beach hotel with a beautiful beach, garden & restaurant. The suite room was beautiful too. We had such an amazing time. We will surely return one day! :-)

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank ttsceotraveldiaries
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2020 via mobile

Probably an OK hotel except the disco on the beach kept us awake all night. Still going as I write this at 6.47am!

Avoid this place if you want to sleep at night. Come if you want to party all night

Fortunately we only stayed for one night. I was informed that the police had been called but I doubt this. I suspect that hotel management have a financial interest in the disco

Date of stay: February 2020
Trip type: Traveled as a couple
1  Thank Robert A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2020

Location is amazing , rooms overlooking the sea, very specious clean rooms, bath room small ,not happy with the small bathroom , other interior very matching. buffet was superb , nice varieties , service was superb, less staff every where , services excellent but get delay becoze of less staff and more trainees , pool is amazing , beautiful in the evening , stayed 3 nights in this beautiful property , noticed one thing one fair manager was roaming every where and do video from his mobile , ol
nly his team members , who were wearing green top in the evening and white shirt in the in the morning, never forcus the guest, only his staff members . be careful from this type of person ,, when he was doing my husband went his behind and watched , he did at bar counter , be careful . you all work hard , good luck all

Room tip: upper floor
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank helso54
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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