Going through the trip adviser I found that most of the reviews say that this hotel is excellent. For us this place was a nightmare ! From the time we checked in to this hotel after we came back from Maldives. Before we went to Maldives we stayed in srilanka for almost three weeks and all the hotels we stayed were excellent. Our bookings were done through walkers tours but when we came back from male we booked this hotel through agoda. We will not recommend this hotel to anyone. The hotel is under referbishment and continuos noises from all over. When we wanted to talk to a manager at around 8 o'clock in the night the staff in the reception said that no managers are available at that time and we can talk to a manager only in the morning. Our kids were terribly disturbed due to these notices and somehow we spent the night because we didn't have any other options. The following morning we managed to speak to a lady and explained our situation and she point blankly said that " if you dont like it here you could check out ". The staff were very rude and not polite at all ! The service was horrible. When we were at breakfast the staff in the restaurant wre lethargic and clumsy ! I feel this hotel is over rated.
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- Also Known As:
- Palms Hotel Beruwela
- The Palms Hotel Sri Lanka/Beruwala