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“Loved it”
Review of Eden Resort & Spa

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Eden Resort & Spa
Ranked #2 of 11 Hotels in Beruwala
Certificate of Excellence
Middlesbrough, United Kingdom
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Loved it”
Reviewed July 21, 2007

Had a 2 week stay at the eden end June into July weather was better than we could of hoped as it is the monsoon season, we had one afternoon and one evening of rain.Hotel is great the staff very friendly good choice of either buffet or al a carte menu, we found several resturents just a short Tuk Tuk trip away for about 3000 rupees one called the Golden grill ,there they will adapt any meal to your taste and it is unbelivably cheap.
We had a standard Eden room which was really nice , the rooms werecleaned everyday with fresh bedding and flowers laid out on the bed, complimentary bottles water are left in the fridge for you each morning and a mini bar is provided at extra cost.Towels changed daily and the mosquito tablet was changed each night.The grounds and spa are fabulous and right onto the beach, the beach boys are friendly and will organise local trips for you at a cheap price.The pool area is kept very clean the gardeners and pool staff work throughout the day to ensure all is ok, towels are provided on your sun lounger with matress and for a couple of rupees to the gardners or pool boys this will ensure you get a good spot in the sun each morning.It was very quiet while we were there the hotel only accomodating some 100 guests throughout our stay, the staff say things have been quiet this year.Its a fabulous country and theres so much to go and see the people are among the nicest Ive come across and many are still rebuilding their lives after the Tsunarmi .In the guide books it will tell you this hotel is among the best on the coast and its right it was a great location and very well kept we will certainly return to this hotel and sri lanka in the future.

  • Liked — Location and friendliness of staff
  • Disliked — Nothing
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank BORO5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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dasaki achna
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 24, 2007

Our stay at the Eden Resort & Spa was generally pleasant and relaxing. The staff could not be faulted for their endeavours to please. Their friendly faces a delight, an eagerness to provide for whatever the guest needed.

The Hotel setting was adjacent to the Indian Ocean – which was extremely rough and non-swim able. The beach was nice to walk along and banter with the occasional beach-vender – all manner of bargains available. A local bar, tailors, Jewellers and boys offering boat trips.

Our deluxe room featuring a four-poster bed, DVD & TV facilities and very comprehensive bar – stocked with everything one could desire.at reasonable prices. The room boy called twice a day to clean, change towels and spray pre-chosen perfumery about. On arrival we were given a choice of soap, pillows and perfume for our delightful quarters. Canapés & delicious fresh fruit juice delivered each evening at around 6.30pm. The room was fully air-conditioned throughout our stay.

Disappointingly and ably pointed out by Carole of Bournemouth some facilities were below standard for what we were expecting from a 5 star rated hotel. The main lobbies, restaurants and bars were not air-conditioned as stated by the hotel in its advertising. They had problems with the air-conditioning plant I later found out. Some areas like the superior rooms received priority, public areas were at times unpleasantly hot & humid.

Our first week was largely better than the second. There were more guests, hence more effort and facilities provided by the management. We only used the main restaurant once during the entire stay, all other times guests used the 24-hour restaurant. Entertainment was very much below average, a daily activities sheet posted that seldom materialised. The second week arrived, there were even fewer guests and obvious economies started to be put in force by the hotel management – less staff, even cancellation of the usual high standard buffet – changed for a printed menu with three basic choices of food and not very good either. Some guests went out in search of alternatives. The bars also ran out of certain beverages favoured by the guests at that time – “Ginger Beer” was a popular example – we moaned for days before management finally made a local acquisition of supplies.

The pool was beautiful, although could have had the tiles cleaned more often. A daily vacuum kept the water in tiptop condition. Many of us spent hours each day communing at this location.

Overall we did enjoy this location, but maybe and regretfully, choose a different Hotel for our next visit.

  • Liked — Staff friendlyness
  • Disliked — price paid compared to other guests using english tour operators with block booking advantage
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Englishborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level 6 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 21, 2007

We stayed at the Eden 6th May - 20th May 2007,we travelled with 2 friends. First impressions were good. The staff are amazing the hotel clean & tidy, however for the first 3 days we had engineers sorting out the air conditioning in our room, something which was never really reasolved, air conditioning in the lobby was non existant, as for the 24hour restaurant & Bar unless requested the air conditioning was never turned on and complaints to ther management were fruitless.
The main Garden of Eden Restaurant was opened once in 14days meaning we had to eat in the 24hour restaurant. The food was good the first week, but deterioated the second week with very little choice, so we resorted to eating out, try the Taj Exoctic hotel buffet only £10.00 per person and brilliant.
The swimming pool was good though the tiles need a good clean, Jacuzzi never worked the whole time we were there.
As we have said the staff were amazing but due to so few visitors it seems that management are cost cutting and it is having a detrimental affect. We would return to Sri Lanka but not to this hotel.

Helpful?
13 Thank logic01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
merseyside
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 6, 2007

We stayed at eden resort for 2 weeks and had a great time. The hotel itself was very clean, we stayed in a deluxe room which was big and spacious and drinks and canapes brought by the butler each eveining was a specail touch. The hotel staff are all very freindly! We paticularly enjoyed the sports team (Roshan mainly) who invlolved everyone in activites such as water aerobics ans squash!

Outside the hotel the maharaji bar to the left of the hotel on the beach was very cheap with lovely food. You can also venture out into benota in a tuk tuk for 500 rupees return where there is a lovely restaurant called the golden grill. Temptations restaurant in the hotel was outstanding, delicious food and great service. You can also hire the penthouse suite out for a meal for specail occasions, this was reasonably priced and the staff make lots of effort to make the evening extra specail!

We booked some trips via the hotel, overnight to Kandy where we visited the elephant orphanage, tea plantation and spice garden, this was excellent and kandy is a beautiful city to visit. We also went on an overnight trip to Yala where we went on safari, this was a long journey but with regular stops it gives you a chance to see more of sri lanka!

When taking a tuk tuk be sure to state where you want to go and agree a price, they may try to take you places on the way but if you just say no thank and state again where you are going theres no problem!

We took all englich currency and just took a short walk to the bank to change it for a good exchange rate!

Sri Lankan people are all very friendly and helpful, its a beautiful country and we definately hope to return!

  • Liked — Friendly staff, daily activites
  • Disliked — nothing!
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank br0wns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 29, 2007

When my hubby told me he was going to Sri Lanka for work and asked if i wanted to go with him i jumped at the chance. After staying in Colombo for a week we made our way down to the Eden Spa Resort when we arrived we were shown our booked superior room which as some other reviews said did smell damp, i decided to pay the extra £25 and go for a deluxe room and it was well worth it, from the balcany you had a great view of the pool and sea where you could watch the sun set.
The hotel was not very busy due to time of year (end April) so it seemed that there was more staff then guests, the staff were great nothing was to much trouble. Food was very good and just on the beach and turn left there is a small resturant which done lovely prawns (well worth a trip).

As i didn't book through a tour company we done any trips ourselves, talking to people the tour reps prices were dear, do trips via hotel or in a tuk tuk.

We met a real nice tuk tuk driver called Danny, his brother owns the gem shop next to the hotel, Danny took us anywhere we wanted to go and told us about the places we went to, like having your own tour guide.

Went to the turtle hatchery in Bentota, which got hit bad by the tsnami it's run by a man called Kithsiri who showed us around and told us all about the work he is doing, you can hold the one day old turtles before they get released in the the sea, i loved it.

Would i go back to the Eden??? Oh yes i've never felt so relaxed the spa is great, the staff are great, beach and pool are lovely.

Top marks for a lovely holiday.

  • Liked — can't pick one thing
  • Disliked — nothing
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank bikebabe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hastings
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 19, 2007

Although I would not say this hotel is 5 star, it is a very good 4 star - and by Sri Lanka standards it is simply very good. The staff are its biggest asset. They are helpful and courtious. The food is absolutely fine, catering for all tastes, although the Temptations restaurant is a little presumptious. Wine is expensive. Stick to the Garden of Eden Restaurant or Chamelion Cafe and you wont go wrong. Infact, sitting outside the Chamelion Cafe, overlooking the pool is simply superb. The hotel is clean, and I would highly recommend the laundery service (which arrives back in a wicker basket, ironed and folded), for very little money. Outside of the hotel is a long beach, with a few 'shack' shops, a couple of eateries, and lovely scenery. Use the locals for your trips, they need the money more than the large travel companies. We hired a driver for day, costing £40 and they will take you wherever you want to go. I would recommend an overnight trip to Kandy, and a visit to the elephant orphanage, and a tea factory. One of the locals on the beach was a guy called Sharly (pronounced Sharla). He has a boat, and will take you on a river trip - he has a tuk-tuk, for town visits, and his brother drives a small van for days out. We spent some money with him, and he never ripped us off, was totally reliable, and presented us with a box of orchids when we left as a thankyou for using his services. That to me summed up Sri Lanka - lovely people, willing to help, and simply trying to earn an honest wage. (I would not however visit a spice garden, as that is one place that you will be ripped off!). Sri Lanka does have problems, created by the Tsunami and the Tamil Tigers, but do not let this put you off a visit. Expect to be shocked by the third world poverty in parts - but be surprised how humble the people can be. We even had one local hard working guy cry when we gave him a tip of 500 Rupees (£2.50 !), as so little money means so much to them. Finally, if you book at the Eden, its worth paying for a superior ground floor room, as you can access the pool and gardens area very easily.

  • Liked — Friendly staff
  • Disliked — Transport from hotel
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank sdmc1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 17, 2007

We booked this hotel as the venue for our wedding early last year when things were looking more stable for Sri Lanka. Two concerns arose, firstly the increasing threat of terrorism and secondly some of the negative reviews on this website.

We stayed at the Eden for 8 days with our wedding party and did not see a hint of trouble in this area. Although there is a military presence around Colombo and the airport, the troubles seem to be in a different world completely. Everybody we met was genuinely friendly and happy to oblige with anything you require.

With regards to the negative review's and some of the slating comments, heaven only knows what these people were expecting or if indeed stayed at the same hotel!

We stayed in a Deluxe Room which was clean, spacious and luxurious. The cleaning staff did an excellent job of making the room special each day with flowers, fruit and refreshments before dinner. Well worth the marginal extra cost for the upgrade. The butler service for this room category was also well worth a mention. However, most of our party stayed in the Superior rooms and these were excellent too.

The facilities were excellent, the hotel pristine thoughout, the food was good with a large variety and reasonably priced, the pool and pool bar fantastic etc etc.

What made this hotel however was its staff. Everyone was friendly and helpful. Especially our wedding coordinator Janeki who sorted everything out for our perfect day - and it was perfect.

The trip to the Elephant's is a mind numbing, moral sapping 3 and half hour journey but is all worth it when you get there. Take a tuk tuk ride - this is an experience not to be missed.

The only slight negative was the service at the pool resteraunt at lunch was a little slow but if you can live with this then go.

The guys on the beach are no problem and will leave you alone as soon as you say your not interested. Some people suggest using these guys for the trips and am sure this is fine however, we went with the reps for the peace of mind and to be honest the cost was peanuts anyway.

I would recommend this place to anyone.

Thankyou Eden

  • Liked — Friendly Staff
  • Disliked — Pool restaurant speed
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank wastingthyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Resort & Spa

Property: Eden Resort & Spa
Address: | Kaluwamodara, Beruwala, Sri Lanka
Location: Sri Lanka > Western Province > Beruwala
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Beruwala
#2 Luxury Hotel in Beruwala
#2 Spa Hotel in Beruwala
#2 On the Beach Hotel in Beruwala
#4 Romantic Hotel in Beruwala
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Eden Resort & Spa 4.5*
Number of rooms: 158
Official Description (provided by the hotel):
Relax on a beach chair with a tropical cocktail and watch the sun set over the Indian Ocean. Walk on miles of pristine beaches as the sky and water merge as crimson and gold. Let our experienced massage therapists melt away the stress from your body at our elaborate spa. Select a bottle of wine from our elaborate wine cellar and sit down to a fine dining experience like no other. Curl up in your luxurious room and drift into your dreams without a care in the world. Enjoy five-star luxury at the Eden Resort and Spa, your ultimate beach holiday destination in Beruwala, Sri Lanka. ... more   less 
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Also Known As:
Eden Hotel Beruwala
Eden Resort And Spa
Eden Resort Beruwela
Eden Hotel Beruwela
Eden Resort Sri Lanka
Eden Resort & Spa Sri Lanka/Beruwala

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