We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Senya Kirkova, Bulgaria, super Spa center”
Review of Eden Resort & Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eden Resort & Spa
Ranked #2 of 11 Hotels in Beruwala
Certificate of Excellence
Reviewed January 7, 2014

I was in this hotel for Christmas 2013 years for 12 days
exceptional service, servicing, food and cleanliness. I recommend you use the services of the hotel spa center.
There's a boy , his name is Prasantha Nadeeshan, exceptional professional. Make your massage at him, you will be satisfied,very pleased... I guarantee for hem.If you visit this hotel, do not hesitate to make your spa treatments and massages at Prasantha Nadeeshan,Make your massage unto him....and believe me you will really stay very very pleased.

  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Senja K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 8, 2014

Dear Valued Guest

Greetings from Eden Resort & Spa, Beruwala

It's indeed a pleasure having you with us on your visit to Sri Lanka, and we deem it a privilege and honor to have been of service to you during your visit to Eden Resort & Spa in Beruwela.

We look forward to your continued patronage and assure you of the very best in services, facilities & hospitality in the true Sri Lankan way.

Yours Truly

Eksath Wijeratne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,710)
Traveler rating
Traveler type
Time of year
Language
  • More languages

718 - 724 of 1,710 reviews

Reviewed January 7, 2014

As a Lankan and as a person who is away from the mother land it was great meeting u hotel Eden..It's a beautiful hotel and great hospitality specially ms Nawanjaana and yohan i really appreciate the kindness, love and the care which u gave us throughout our stay..i love the food and everything about the hotel. and i will surely be back!!

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shenuk G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 8, 2014

Dear Valued Guest,
We are delighted to see your encouraging note and indeed it was our privileged to serve you at Eden Resort Spa. We are always committed to serve our valued guest and happy that you gave us an opportunity to show you the hospitality in truly Sri Lankan way.

Thank you once again for your sentiments and we look forward to your continued patronage and assure you of the very best in services, facilities & hospitality in the true Sri Lankan way.

Yours Truly

Eksath Wijeratne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Hi,

Me and my mom visit the Eden Resort Hotel in Ocotber 2013.
My mom is a recurrent guest , she staid here many times.

Whe are very happy with the Eden staff, i never met such profesional and caring staff !
They really got a good service.
Example : the guys who work in the garden/ that also give you your beach chair are really nice and kind.

And also for the reception staff and special for Tharini, she give us a warm and welcome feeling and is really kind and helpfull.

Overall whe are very pleased and hope to come back soon i!

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MarijeBlom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 24, 2014

Dear Valued Guest,

Greetings from Eden Resort & Spa, Beruwala

We thank you for your valuable time taken to express your views about Eden Resort & Spa, Beruwala

We are most delighted to learn that you have had a wonderful and memorable experience in our Resort. Your feedback will most certainly add impetus in our quest towards excellence.

We look forward to your continued patronage and assure you of the very best in services, facilities & hospitality in the true Sri Lankan way.

Yours Truly

Eksath Wijeratne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Our family had a trip in Sri Lanka from December 22 to January 1. The country is beautiful and well worth visiting. We enjoyed our trip very much. The beach of Bentota is very But Eden Resort was the nightmare during our trip. When we booked a double room through Booking, it showed the extra bed for an older child or an adult is $12 per night. But when we checked in, the manager told us that they would charge my son (13 yrs old) $80 per night for extra bed and breakfast. I told him that we would order breakfast for my son. The manager on duty said that they won't change the price. After my son ate the buffet in the hotel the first evening we stayed there, he vomited severely at night. The next day, he could not eat anything. Eden's buffet ruined our remaining journey.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Novellali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 24, 2014

Dear Sir / Madam,

We highly appreciate your valuable feedback on our service & the staff which you experienced during your visit to our hotel. We read your points with great concern and your comments have been strictly taken up with the relevant persons & have already addressed the areas concerned.
the quote below is also obtained from another view from the same page and mentioned here to stressed that we are here to serve.
Quote
“Wonderful Christmas”
Reviewed 4 days ago NEW A piece of paradise!Excellent hotel with the most friendly and nice people in the world.We spent here 2 weeks In december 2013 and we enjoy it! Verry good food, drinks and services. A beautiful garden with a lot of palm trees and squirrels! If you want to be spoiled and rested, here is the great place! A lot of thanks and kisses to Tharani(my new friend),Chamara and Wasantha(both are from the pool bar)!

Stayed December 2013, traveled with family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

I advise everyone to visit this hotel, you will find a great stay, polite and friendly staff, delicious food and wine, then you will be at your system feel rested and charged with energy.
thank you so much and Kasun Navanjana is good and positive people who made our stay memorable. We will definitely be back again

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank KTOYA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 6, 2014

Dear Valued Guest,

Greetings from Eden Resort & Spa, Beruwala

We thank you for your valuable time taken to express your views about Eden Resort & Spa, Beruwala

We are most delighted to learn that you have had a wonderful and memorable experience in our Resort. Your feedback will most certainly add impetus in our quest towards excellence.

We look forward to your continued patronage and assure you of the very best in services, facilities & hospitality in the true Sri Lankan way.

Yours Truly

Eksath Wijeratne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Let's start with the pluses. Undoubtedly The Eden Resort had great food, fairly friendly staff, and a reasonably pretty garden. On arrival the grand entrance and foyer attempt to convince you that everything is all rather special. However in my opinion this place looks better on paper than it is in real life and things are really not that marvellous.
We stayed for four nights in August when considerable refurbishment was taking place. We were allocated a room along a dusty corridor where noisy work involving hammering and associated smells of paint and solvent were right next door. We were not warned of this at check in, did they think we wouldn't notice? We asked to move and were unceremoniously allocated an identical room on the floor above while someone randomly checking in next to us was generously upgraded for no reason at all.
Meals were delicious but the cocktails unimaginative.
The pool is very shallow and warm. Strangely some of the relatively recent and glowing tripadvisor reviews curiously show photos of a pool with a bridge and where the tiles are blue. In reality the tiles are green (not that I really care) but the bridge is not there at all. Additionally the pool bar we experienced was rather shabby with a rough concrete finish. Makes you wonder when those other photos were actually taken.
The garden was pretty and I liked the look of the spa from the outside but the dreadful wire boundary fence is shabby and makes the place feel like a compound. Locals come daily to drape themselves on the wire just to stare at the hotel guests. Sometimes they bring chairs to sit on so they are more comfortable while they are entertained by ladies in swimsuits. The minute you set foot outside the fence you are utterly besieged by the most persistent hawkers we experienced throughout our entire stay in Sri Lanka and about which the hotel cares not a jot. We explored the local area, visited a temple and a town and unless I am missing something the general surroundings were just not that interesting.
If you choose to stay here, enjoy the plus points but I think you are missing out on a chance to experience the real Sri Lanka. We stayed in some more authentic places with considerable more charm in much more interesting locations.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Annie2008UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 6, 2014

Dear Sir / Madam,

We highly appreciate your valuable feedback on our service & the staff which you experienced during your visit to our hotel. We read your points with great concern and your comments have been strictly taken up with the relevant persons & have already addressed the areas concerned.

Your visit to our hotel had been in early August and you’ll agree with me today (January 14) the hotel look much different after completing the entire refurbishing work. Please visit our face book site to see more updated photos and certainly you’ll see the change.

Our utmost desire is to provide maximum guest satisfaction to our customers, and we appreciate if you could allow us another opportunity to prove our best delivery of service to you while assuring you a memorable holiday experience here at Eden Resort & Spa!!

Thank you
Your sincerely
Eksath Wijeratne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

We spent 3 days at the resort and could not have had worse service for a supposed 5 star resort. Our day started with a lack of water in the bathroom followed by a 2 hour wait before we received anyone to inspect the problem. No explanation was given for the problem until we questioned it and it was followed by Brown water being spat out of the taps for a few minutes. Then the dinner service began which was an outdoor buffet however after questioning several people about the buffet pricing and not getting a straight answer we find that they had changed the price which was listed in the hotel room menu only to explain it as a special buffet rather than a normal one. After questioning it again they cut down the bill to the listed price in the menu. The icing on the cake was a series of advertising that had a promotion for unlimited cocktails a certain entry fee however upon along for the deal we were given a bogus excuse of there being a limited amount of tickets which were sold out (not mentioned anywhere) and then after questioning them again find out that the promotion was not very profitable to them (understandably due to ridiculous pricing) and as a result had been discontinued however they didn't bother taking the ads down. To summarise don't expect quality service at this place and don't expect a straight answer from the staff until you question them. The facilities were good however the experience was not all that special.

Stayed: January 2014, traveled with family
7  Thank AbhyMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this reviewResponded January 6, 2014

Dear Sir / Madam,

We highly appreciate your valuable feedback on our service & the staff which you experienced during your visit to our hotel. We read your points with great concern and your comments have been strictly taken up with the relevant persons & have already addressed the areas concerned.

We are aware of the sudden failure of the water supply for about an hour. This happened due to a bursting of a underground pipe line. We are extremely sorry about the unexpected situation which was never predicted. Any how our staff managed to fix the problem earliest possible. With regard to billing issue, we are surprise to hear about the misunderstanding of dinner price issue, but certainly we’ll address the issue with concern members of the staff.

Our utmost desire is to provide maximum guest satisfaction to our customers, and we appreciate if you could allow us another opportunity to prove our best delivery of service to you while assuring you a memorable holiday experience here at Eden Resort & Spa

Thank you
Your sincerely
Eksath Wijeratne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Beruwala
0.9 mi away
Cinnamon Bey Beruwala
Cinnamon Bey Beruwala
#1 of 1 in Moragolla
1,817 reviews
2 mi away
Vivanta by Taj - Bentota
1 mi away
Centara Ceysands Resort & Spa Sri Lanka
Show Prices
Show Prices
Show Prices
1.5 mi away
AVANI Bentota Resort & Spa
0.8 mi away
The Palms Hotel
The Palms Hotel
#6 of 11 in Beruwala
892 reviews
9.6 mi away
Heritance Ahungalla
Heritance Ahungalla
#1 of 3 in Ahungalla
3,665 reviews
Show Prices
Show Prices
Show Prices

Been to Eden Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eden Resort & Spa

Address: | Kaluwamodara, Beruwala, Sri Lanka
Location: Sri Lanka > Western Province > Beruwala
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Beruwala
#2 On the Beach Hotel in Beruwala
#2 Spa Hotel in Beruwala
#2 Luxury Hotel in Beruwala
#4 Romantic Hotel in Beruwala
Price Range: $117 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eden Resort & Spa 4.5*
Number of rooms: 158
Official Description (provided by the hotel):
Relax on a beach chair with a tropical cocktail and watch the sun set over the Indian Ocean. Walk on miles of pristine beaches as the sky and water merge as crimson and gold. Let our experienced massage therapists melt away the stress from your body at our elaborate spa. Select a bottle of wine from our elaborate wine cellar and sit down to a fine dining experience like no other. Curl up in your luxurious room and drift into your dreams without a care in the world. Enjoy five-star luxury at the Eden Resort and Spa, your ultimate beach holiday destination in Beruwala, Sri Lanka. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Travelocity, Booking.com, Hotwire, getaroom.com, TripOnline SA, Priceline and HotelQuickly so you can book your Eden Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eden Hotel Beruwala
Eden Resort And Spa
Eden Resort Beruwela
Eden Hotel Beruwela
Eden Resort Sri Lanka
Eden Resort & Spa Sri Lanka/Beruwala

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing