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“Good Hotel, Not 5 Star, Could Be Better”
Review of Eden Resort & Spa

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Eden Resort & Spa
Ranked #2 of 10 Hotels in Beruwala
Certificate of Excellence
Derby
Level 6 Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Good Hotel, Not 5 Star, Could Be Better”
Reviewed February 6, 2013

Stayed 6 nights, 25/01 to 31/01/2013, Deluxe Room 220, half board. Nice hotel in a great location with helpful friendly staff though sometimes things got lost in translation. Our deluxe room was large and well appointed but the bathroom was not clean. There was mould around the taps, bath and the between the tiles and plenty of discoloured grouting, how many 5 star hotels have that? The towel rail fell off the wall and when we reported it all they did was change our towels! We grew a little tired of staff randomly and regularly knocking on our door to ask if everything was ok. Desk staff were very helpful and made sure our bookings for whale watching and diving went without a hitch. The grounds were too small for the size of the hotel and were a bit crowded at times but were kept clean and tidy as was the very welcoming pool. The touts shouting and making noises through the fence were a daily annoyance as they were when walking on the beach. Food was good with some variations and although a dresscode is stated for dinner it was not enforced unless you were a male in beachwear which we found disappointing. Lunch varied between good and poor depending on who was cooking on the day. The beer was the most expensive we found in Sri Lanka. Walk onto the beach and turn right to the Blue Lagoon next door and enjoy a good lunch in a great location and the cheapest beer we came across during our tour. Bottled water is available outside the hotel for a sixth of the price. Turn left out of the main entrance, third shop on the left This is not a 5 star hotel, maybe 3+ star or with a bit more effort 4 star at a stretch. It served its purpose as a place to relax after our tour but I would not choose to stay there again. Checked out Cinnamom Bey and Bentota Beach whilst there and they looked better options

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Sharkbait53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (255)
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Worcester, United Kingdom
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2013

This was a lovely place and we would like to go back as my sister-in-law fell on our second day breaking her thigh. We spent a lot of our time travelling back and forth to the hospital in Colombo. The staff were very kind to us and gave us fruit baskets every day to take for her. The food was marvellous. We would love to go back and enjoy all the amenities we did not have time for. We made good friends with all the staff who welcomed us back in every day and treated us like members of their family. Our rooms overlooked the pool and gardens and beach. Fantastic!! We shall return !!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannie1938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 2, 2013

The location of the hotel is fantastic. To claim 5 stars, they need to improve on their room maintenance and Vegetarian food selection. On our recent trip there, the Veg choice( unless you liked Sri Lankan Food, daily) was very limited. Our saviour was Sundeep( a Chef in Training), who went out of his way to please us, by giving us a free menu choice. This same service was then taken over by the Senior Pastry Chef, Mahesh. The staff generally is very friendly.

Room Tip: You obviously pay more for Sea View. Room size is good
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ardaman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level 5 Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 30, 2013

The hotel is impressive and the room was amazing. Though it was a beachfacing room, not much could be seen of the beach but we are not complaining since the view of the pool wasnt bad either. We had taken a superior room and hence had a personal butler service (which wasnt always prompt)...The spa was also very good and relaxing. Also, for those who just want to relax in the room, they offer books and movies free of cost.

Breakfast was great- one of the best across our stay in Sri Lanka. The breakfast spread was large and filling. Snacks were good but one special 5 course dinner that we had was a let down in terms of meal

The let down: We had requested for a romantic dinner (as they offered one) only to be told much later that the terrace where they charge a premium for these dinners wasnt available. However, the premium was still charged on the meal. The meal in itself was not good. The chicken was hard and dry. In fact, we had to wait a good half an hour before they were ready to serve us on the machaan.

Business travellers: Internet was chargeable and expensive

Room Tip: Specifically ask for a beach or pool facing rooms. Some rooms face the backyard which is quite bad
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UVed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Level 5 Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 29, 2013

The location, the overall setting of the hotel (its architecture like a horseshoe surrounding the pool, the lobby with an impressive glass-wall, the garden, the extensive pool) made a fist excellent impression on us (2 couples, friends) when we arrived, but... Then, a series of disappointments started:
1) after 9 hours flight and 3 hours drive we were craving for a bed, but we couldn’t get a room until 4p.m. which was like after 6 hoursthe worse was that the receptionist was not able to tell us when we can get the rooms, he was keep on telling us “soon, soon”. The conclusion is that most of the day was ruined! Should we knew when the rooms be available, we could have plan something else for the day, than to lie in the lobby, exhausted and increasingly frustrated.
2) The room that I got was, maybe, the worst in the whole hotel: no view (in the back), noisy (it was facing the air exhausters rattling loud all night), tiny bathroom...My friends got a better one, and I saw that in the hotel there are different type of rooms, some very nice indeed.
3) The service was so-and-so. Considering the local habit to give a tip, they were constantly “forgetting” something when making up the room (like towels, toilet accessories) just to have an excuse to knock latter on your door and turn it into a favour. To me it looked very rude, and I disapprove such a behaviour. I believe that if I’m to give a tip is because I’m satisfied with the service, not because someone begs for it!
4) What about the Spa? Don’t let you fooled by the name, it has nothing from a spa, except (maybe) the building itself (but on this my comments diverge from the ones of my friends which experienced before Maldives and told me there is no comparison whatsoever!). The so-called “ayurvedic” massage was a lousy one, the oil did not smell good, it was like a regular rubbing as you got when you get a cold. In addition, the massage table was quite high and as nobody helped me to get down, with my oily feet, I almost failed to bump my nose on the floor. Conclusion: no,no,no.
5) The New Year’s eve – the night started well, with plenty of food, nicely decorated table, live music, and so on. But at midnight and 10, or 20, I didn’t watch the exact moment, all the food has disappeared. Although the music went on until dawns, there were very few people left. I know there is an opportunity to drink, and to drink, but it’s a pity no snacks and sweets were left out to pick on them.
However, to finish in a positive way, I should say that the food was very good,varied and enough. The fruits were extremely good and tasty.I should admit that their coffee was not bad, but I preferred the tee - after all we were in the most famous "tee country" !

Room Tip: Check twice before you book a room, there are some very nice and try to get those.
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank DanaLuxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this review, January 31, 2013
Dear Sir / Madam,

We highly appreciate your valuable feedback on our service & the staff which you experienced during your visit to our hotel. We read your points with great concern and your comments have been strictly taken up with the relevant persons & have already addressed the areas concerned.

Our utmost desire is to provide maximum guest satisfaction to our customers, and we appreciate if you could allow us another opportunity to prove our best delivery of service to you while assuring you a memorable holiday experience here at Eden Resort & Spa!!

Yours Truly,
Eksath Wijeratne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 28, 2013

We had 2 nights stay at this wonderful place.The room is spacious,clean and very well maintained,with balcony facing the swimming pool area.The swimming pool is excellent and shaped in such a way to be overseen from all the dining areas and i guess from all the rooms too.The lawns,gardens,coconut trees around and the lounging areas are neatly manicured and very well kept.There's a beach at the back side too.The resort has evening yoga session,pool volley ball and some in-house activities kind daily like fire show or sri lankan cultural show etc.The breakfast is lavish;in general the food is delicious and with lot many options available,including authentic Srilankan cuisine.The spa is fantastic with its services.The staffs are extremely friendly and warm.Location wise,it is little remote but the hotel itself has plenty to keep you busy.Worth a place to stay for the next trip!

Room Tip: The hotel is 4 storey;the ground floor rooms with the patios are the best pick.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank pritisidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 27, 2013

We had a very good stay at the Eden. At start, we were skeptical as we didnt get rooms in our preferred resort (Taj Bentota). However the friendly staff and ease of the hotel, made us very comfortable and a nice stay. The rooms are good but if you spend most of your time at the pool and the beach, it needn't be any better. The large pool and friendly staff was worth the money spent there.

The buffet breakfast is very good with Srilankan as well as American Breakfast served. The display is large and filling. We went in January 2012 to this hotel and would like to come back as the location is very good. You can skip the Spa as there are better ones in other hotels.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaviVaidyanathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden R, General Manager at Eden Resort & Spa, responded to this review, January 31, 2013
Dear Valued Guest

Greetings from Eden Resort & Spa, Beruwala

It's indeed a pleasure having you with us on your visit to Sri Lanka, and we deem it a privilege and honor to have been of service to you during your stay at Eden Resort & Spa in Beruwela.

We are most delighted to learn that you have had a wonderful and memorable experience in our Resort. Your feedback will most certainly add impetus in our quest towards excellence.

We look forward to your continued patronage and assure you of the very best in services, facilities & hospitality in the true Sri Lankan way.

Yours Truly

Eksath Wijeratne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Resort & Spa

Property: Eden Resort & Spa
Address: | Kaluwamodara, Beruwala, Sri Lanka
Location: Sri Lanka > Western Province > Beruwala
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Beruwala
#2 Luxury Hotel in Beruwala
#2 On the Beach Hotel in Beruwala
#2 Spa Hotel in Beruwala
#4 Romantic Hotel in Beruwala
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Eden Resort & Spa 4.5*
Number of rooms: 158
Official Description (provided by the hotel):
Relax on a beach chair with a tropical cocktail and watch the sun set over the Indian Ocean. Walk on miles of pristine beaches as the sky and water merge as crimson and gold. Let our experienced massage therapists melt away the stress from your body at our elaborate spa. Select a bottle of wine from our elaborate wine cellar and sit down to a fine dining experience like no other. Curl up in your luxurious room and drift into your dreams without a care in the world. Enjoy five-star luxury at the Eden Resort and Spa, your ultimate beach holiday destination in Beruwala, Sri Lanka. ... more   less 
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Also Known As:
Eden Resort And Spa
Eden Hotel Beruwala
Eden Resort Beruwela
Eden Hotel Beruwela
Eden Resort Sri Lanka
Eden Resort & Spa Sri Lanka/Beruwala

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