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All reviews big daddy split level kids club entertainment team pool area snack bar evening entertainment aqua fit kids buffet great holiday busy hotel tapas restaurant plenty of choice chocolate fountain school holidays main restaurant toasties
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Reviewed September 2, 2016

This is a nice hotel, with nice staff, but could do so much better. They let themselves down in a number of area's for no reason. When we first arrived, we were put in teh wrong class of room, a much lower version of what we had paid for, and with a view over the power unit, which apparently if you stand on teh bed you do get the sea view we had paid for, so we had to waste time getting moved to the correct room. The food was good, and the daytime entertainment was excellent, but the evening entertainment was poor. There are 2 stages, but for 7 of our 10 nights, the shows were run by he reps, who's abilities were amateurish at best. they are obvoiusly trying to cut costs, and it really showed, there is no music / entertainment in the bars, and it feels like they would rather you went to bed early (entertainment finished most nights by 10:15). They spend much of their time trying to sell you extra's / 3rd party products / upgrades to what should really be included in an ALL INCLUSIVE hotel. The beach is small and public, so you need to pay for sunbeds, and the hotel is a long way (1hour wak) from civilisation. This would be a great hotel for people with kids under 8, but for the rest of us, it had potential, but never really lived up to expectations

Room tip: higher the better for noise
Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2016

We have just returned from our holiday on the 27th August 2016.
This was supposed to be holiday, but sadly it turned out to be the worst holiday experience we have ever encountered due to overcrowding issues. The cause is obvious, hotel Orquidea now shares its facilities with Las Pitas and Playa Feliz. and is not big enough or sufficiently staffed to cater for these additional guests.

For example:
• The pool area are crammed packed with sun beds that were being reserves from 05:00 onwards due to guests from the two other hotels “moving in”.

• The pools are salt water, to make matters worse they were so filthy you could not see the bottom of the pool! We reported this issue on health grounds, plus, if anyone was in difficulty the single life guard on duty may not see or respond to a life threatening event. On these grounds we had no choice but to use Playa Feliz pool some distance away. The pool issue was eventually fixed, but on the 13th day of our holiday.

• The dinning arrangement would best be described at peak meal times to something alike to a “cattle market”, queues were long for prime dishes, and often there were no tables for our family; so we had to dine separately. Very often, tables were not set or cleaned.

• Activities or anything nice will cost you! Pool table 1€, Football 15€ per hour, Tennis don't know, SPA area, lane swim 3€ plus cap @1€, quality ice cream cone 1.5€. Thea’s coffee shop. The tiny rocky beach area will incur a 6€ fee for the sunbeds and umbrella if you find nowhere to lounge. For an all-inclusive this is unacceptable and is penny pinching. If you have young children from 6-11 you will be okay as they are well catered for, but if you have teenagers you will struggle to find things for them to do unless you want to fork out every day.

• There was only a very small bar area that guests could sit outside and have a drink, (the other two bars were located in an overcrowded, Tapas enclosed dining area or the non-air-conditioned, packed indoor stage cabaret areas).Getting a table or seat will be a real challenge.

• Regards to the three serving bars, this was an awful experience, with only two bar staff often one on duty, you often had to queue at length to get a drink and when you do manage to be served, it will most often be in plastic cups. The quality of the local alcoholic drink was very poor and it will not be long before your pallet will demand that you pay for branded drinks @ 50% discount.

On the upshot, the hotel grounds are beautiful, the rooms are spacious and very nice and the food is very good. It is a real shame that the hotel merge has damaged it reputation.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
7  Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2016

We traveled as 4 adults and two 7 year olds arrived back Tuesday.
Overall the holiday was good however I would not stay in this hotel again.. reason why.....
They have a sister hotel "Bahia Faliz" which they were allowed to use the restaurants and pools, this made it very very over crowed. Me and my friend had to set our alarm clocks for 6:15am every morning to put towels on on our sunbeds, we have 2 small children so needed to watch them in the pool.

Food was good, apart from one night where my partners chicken was raw!!!
Dining area is clean and had a children's section. Beer, wine, Sangria and all soft drinks are available.

You get the option to eat in the al la carte restaurant on site for free, only once though. The food was very very nice and worth a visit

Entertainment was ok, don't get me wrong reps work very hard but it wasn't the best, plus where you sit for the entertainment was very busy felt like you was sitting on top of each other.
I felt drinks were very weak, like they had been watered down!

Rooms are clean and up to date. My child had to sleep on sofa which was made up as a bed, which isn't a problem but it was very uncomfortable

Having stayed in 4 star hotels in Europe before I can safely say this is not a 4 star

I would stay in the area again but I don't think I would stay in this hotel, for what I paid I expected a little bit more. I felt like I was in Butlins unfortunately

Good location, short taxi ride to most places.
Zoo and water park are good.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank kellymysta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2016

Having read many bad reviews I was worried about our forthcoming holiday. These were not justified if you book a holiday in August then you must expect it to be busy however Everything went very smoothly there were not massive queues for drinks they were easily accessible at any time. Same in the restaurant yes it was busy but no problems at all. Yes it was necessary to get up to reserve a sun bed but we did not do this before 7.30 - 7.45 and there was no problem for the 6 of us. The swimming pools were clean and our grandsons loved it.

My pre holiday excitement had turned to apprehension because of poor reviews but we had a fabulous family holiday in a beautiful setting. The rooms were lovely and had the added advantage of a kettle and a fridge. Also towels are available for pool use.

All in all a lovely holiday.

Room tip: Corner higher rooms have lovely views
Date of stay: August 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2016

Arrived back home this weekend from a 2 week stay at the Orquidea with my wife, daughter, son in law and twin grand children aged 2. We all had a great time overall and apart from one day that was overcast with a few showers the weather was really hot with a nice cooling breeze. Rooms had been recently refurbished and were clean with comfortable beds. Showers in our rooms were powerful but the shower tray is quite shallow and water can easily overflow onto the floor. We overcame this by directing the shower vertically downwards and putting a bath mat at the end of the shower tray.The shower tray had a non slip surface. Room cleaning was OK but beds are not made Wednesdays and Sundays.Rooms have hair driers, plenty of hanging space and drawers for clothing and electronic digital safety box (free) plus large flat screen TV.(apart from just a few channels the rest is pay as you go!). There is a fridge but apart from one bottle of water on our first day nothing else was forthcoming.
The food was excellent for all meals in the main buffet restaurant. We tried to book the Taverna during our second week but it was fully booked........should have taken more notice of other reviewer's comments.
Drinks in the buffet restaurant are self service and include red and white wine, sangria, beer and a variety of soft drinks. Bottled wines can also be purchased and these were 6 euros for All inclusive guests.There is a separate children's food section as well. Lots of high chairs available for the little ones. Also there's a quiet section reserved for adults and children over 10 years.
There is a large self service food and drinks section near to the pools and again the food in here was good quality. This area also serves as the main entertainment area during the evening. We only went 3 times but the staff work really hard and are very enthusiastic and entertaining.There are kid's clubs available as well.
The swimming pools seem well maintained and I didn't see any broken or missing tiles.
The smaller "water park" section for the youngsters is great and the twins thoroughly enjoyed the water slides and water tube plus the "splashing" water barrel.Beach/pool towels are provided. The beach is rocky and really only accessible at low tide. Take beach shoes to avoid slipping. There is a pleasant walk to the right hand side of the beach along a well maintained promenade. There are sun beds and parasols to the left of the hotel but these are chargeable at 3 euros each. There is a large grass area between the pools and the beach and this is used for some of the organised activities. It can also be used for individual ball and other games. There are lots of sun beds but many of them have broken or missing back supports so they will only lie flat.
The Palmitas Park is worth a visit to see the dolphin show, birds of prey flying demonstration, aquariums etc and this can be arranged via the reps or you can get a local bus or taxi. However, some of the walkways are very steep.
The Orquidea is in quite a remote area but there is a shopping/restaurant complex just outside the main entrance offering a choice of souvenir shops and eating options.

Now come a few "BUTS" .........
We knew this was a family focussed hotel and we were going at a peak time but there must be some room for improvement in the following areas.
1. Buffet restaurant....as mentioned earlier we found the food to be excellent at all times.However, due to the number of guests from the Orquidea and the other 3 complexes that can use the restaurant and other facilities it was at times chaotic during the evening meal time from 6pm to 9pm. Several times we had to wait for a table to become available and queues for the food was the norm rather than the exception.Not sure how this can easily be improved other than limiting entry to those not resident in the Orquidea. As a "for profit business" this is unlikely to happen. any time soon. I must say the staff and cleaners in this restaurant work extremely hard and are to be congratulated.
2.Sun beds........if you want a sun bed near to the pool then you need to be up really early. From our room we could see towels being put on beds 6.30am onwards despite a few signs saying this was not allowed. We managed to get beds near the grass area after breakfast around 8.30am.
3. The Lobby/Reception bar was only open from 5.30pm and with usually just one or two bar staff. I think this is the only All inclusive hotel I've been to (and I've been to lots) where the reception bar has a very limited opening time. The bar staff work very hard to try and limit waiting time which at certain times could be up to 15 minutes. A useful addition in this area would be a self service section for wines and beers.
4. Nice flat screen TV in the rooms but very limited freeview. Most channels are payable.. During the last 2 weeks of the Olympics it would have been nice to catch up on a few events during the evenings. Again have not come across this before.

However, we did not let these "buts" detract from the holiday and we all had a great time.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
4  Thank BazzaSwindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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