I was her in end of May (3 kids, 15, 12 & 1, plus himself).
You can get really good late deals to here online, but some of the room extras are debatably a waste of money regarding room selection. From experience, it is pot-luck to what room you get. No correlation to what you think you have booked either, as proved this time!
As we were only here for a week, I emailed the hotel to make sure upon arrival, ( 8.30pm, on daughters birthday, our check- in would be as smooth as possible & we could check in & then enjoy a birthday meal together .... I received a very prompt email reply, welcoming me back to the resort, so my mind was put at rest. I thought anyway!
I was disappointed on arrival to the hotel ( which can be chaotic, but have experience far worse elsewhere ((Barcelo Thallso Spa, Fuertuventa Feb 2014, fabulously chaotic if you like that crazy thing!))that the 2 rooms. I had paid extra for, we're not allocated to us. My blood pressure went up a touch. Gin & tonic required.
To cut a very long story very short, the Thomson rep on duty, Giovanni, lovely welsh lad, had to listen to me winge & moan for the rest of the first evening. Oh not forgetting Carlos on reception, he had an ear full too, think he tucked his lovely curly long hair in his ears to deafen my ranting. Sorry Carlos.
So we could not swap rooms that night, but hopefully would sort it out in the morning. I explained how annoying it would be to half un pack & repack the next morning for 5 people...but I had to do it. And that we did, as soon as the management okayed it. Thank you management. I was quite annoyed really, as it meant our first evening was stressful & it was my daughter birthday ( and big Ds!!). But ended well the next morning, shortly after breakfast.
Breakfast is lovely by the way. Vast, vast range...you will 100% find something here that floats your breakfast boat. Well done the breakfast chefs! It can get busy, particularly inJuly August, but normally a sign of good food.
Finally, yes it is windy here, but if you look on trip advisor map, the clues are there...it's on a "wind-surfers paradise", I like it breezy. The weather was beautifully sunny too. Nice walk the right of the complex, past the spa, over the bridge, through reception & follow the sea. Perfect for pushchairs & fairly wheelchair friendly.
Not sure what was going on with the flies, never noticed a problem before? Yikes! No likely the flies!
Evening dinner is still fab, my fav is the delicious fresh salmon on the carving station! Yum. Great chef on the carving station, so friendly & good at his job he either gave me a recipe for the red sauce. Thank him please. The whole family never leaves the restaurant without enjoying something they like. Lunch by the pool is fine, just need some more plastic covers to protect the food from flies, turned my tum to see them crawling on the open bread area. Big no. Also some of the waiters in restaurant need to take some happy pills, they ruin it for the ones who are good & helpful...it takes nothing to smile, particularly if you are in a customer facing role!
Kids & himself also love it here. Happy kids=happy life! We have been to many places, this is always a favourite. Like a comfy old faithful...to us. Quick flight, close to the airport, nice food, sun, entertainment....no brainer?
The dog still a big fav of the little kiddie winks. The teens claim there isn't much todo at night, but they are happy playing pool in the evening. Maybe give them a "hang-out" area like the Nordic lot have. Have a word someone, it would make a difference.
Very lively Entertainment team. Keep it going! Summer holidays are coming, hard act to follow from last year, but still good team coming together. People forgot they are thrown together beginning of May!
Tash (Team manager & straight taker, which I like & been here at the Orquidea while) & Giovanni are the holiday reps on site, if they can help, they will. Thanks for sorting out my room issues. Please forgot any theories I have about what actually is going on up on the 6th floor. And, I didn't really mean what I said about the "blue village" connotations! & the meth lab theory. I was only joking! Been watching too much Breaking Bad!
Welcome drinks on arrival in reception would be a nice touch.
Someone needs to check the room & brochure spec is really not mid-leading. A dressing gown & a packet of crisps & bowl of fruit does not make a superior room, not in my eyes!
Loyalty for repeat customers, I received some spa vouchers, a very nice touch. Cheers for that!
A water machine in the near the lifts on each floor would be welcomed.
Big daddy. Yes, he has really earns that title. Gentle yet quick witted, fun loving giant. He is growing his beard for charity, Incase you are wondering! Chuck your spare change in his charity box for Luca in the sound box. Whenever I travelled here alone many moons ago as a hard working single parent ( I hear violins) he kept his eye on me in a non- invasive way. Like my own security guard! Thanks for those days big fellow!! It is really not easy traveling abroad alone with children, unless you have done it, you would never know! So if you ever see a lone parent struggling with children in an airport or on coaches, offer a hand with that luggage if you have a spare one, it will be so appreciated!
Final note on the crèche, they were building a new one whilst we were there. It looks amazing, when it gets finished. My 20 month girl went to the crèche once, and hated it....she loved it last year. Every time we got near the door, she screamed. Two theories, could be just a age thing, or could be a bit more effort needs be made by the new team to settle the nervous legclinging tots. Maybe play some music, blow bubbles, blow up balloon, any distraction... I sat outside the crèche for 20 mins listening to the creche girls & how they dealt with my crying child. I was sadly disappointed. But, it is early in season, a new team, moving crèches, crying kids...but really, should you be talking about how much you crave dominos pizza?! They also didn't hear me knocking on the door for 5 minutes! So this time the pre/booked/paid crèche was a waste of time & money. But that is just my experience this time. I did mention it to the team leader, she didn't seem interested. There plenty of play areas for tots dotted around, or even just play on the grassy area by the sea, beautiful view & the gardens are well kept.
The maid service at this hotel is very good. Please someone thank them. Even my teenage girls commented on how hard working they are, picking up all the clothes they had left on the floor. It made them think how messy they are! Thank you for that!
I like that lifeguards are on duty by the pool, to watch & assist with simple first aid. I think the whole towel paper slip return thing is a waste of time, but again seen worse (Mexico, sirenis maya beach Dec 2013, just saying).
Oh, if you get chance go to the spa. The pools in here are truly a treat. I took my 15 year old daughter. Very refreshing & relaxing. Thank you!
And if anyone found/finds a small brown teddy bear with big feet & red nail polish (very open minded bear), please send me a memo. We just want him home safe, we don't mind what he has done or where he has been, we just want you home teddy.....you are missed.
See you again Orquidea. I'm quite sure...if you will have me ( by the way I sometimes read the daily mail on line...what does that make me!)
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Cancelon, TripOnline SA and Cheap Tickets so you can book your TUI Family Life Orquidea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- TUI Family Life Orquidea Bahia Feliz, Gran Canaria