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“Met our expectations for a relaxing holiday”

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TUI Family Life Orquidea
Ranked #1 of 4 Hotels in Bahia Feliz
Certificate of Excellence
GreenLeadersPlatinum level
Clevedon Somerset
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Met our expectations for a relaxing holiday”
4 of 5 bubbles Reviewed April 22, 2014

We are a couple in our early 60’s and chose this hotel from Thomson because it is next to the sea, is only a short (about 20mins) transfer time from the airport(which after all the waiting around at the airport , a 4 hour flight , plus waiting around for luggage and coach to actually depart is definitely an advantage) and seemed to have good reports for cleanliness and food quality, and it lived up to our expectations on the whole for what is after all described as a family hotel.
We booked a week half board rather than All Inclusive to keep costs down, but after booking, we wondered whether we would regret this decision as we do enjoy a drink with our meals. On arrival we found that there is the option to upgrade to All Inclusive for 13 euros each for minimum of 7 days, but decided to stick to our decision to pay for drinks as we went along. We were then pleased to find that at the evening meal you can pay 3.95 euros each to drink as much as you like from the sangria/red or white wine/beer available in the dining area. Otherwise a small beer lager) is 2e, wine 1.5e , and a bottle of still or sparkling water 1.5e. The wine was drinkable but nothing special, and even AI guests had to pay more for better wines. We ate enough at breakfast not to need anything more than a packet of crisps from the supermarket at lunch time.
The luggage allowance was 15kg + 5kg hand luggage so it is useful to know that the rooms are very well equipped with towelling robes, kettle, cups, glasses, corkscrew/bottle opener (very civilised to acknowledge that you might buy wine/ beer/spirits and soft drinks from the supermarket and keep in the fridge provided). There is a fixed hairdryer in the bathroom but it is hot air without much blow. Toilet paper is adequate but not soft, there were small packs of shower caps, hankies, aloe vera hand cream in the bathroom, but soap/shower gel was in a dispenser and did not have a particularly pleasant scent to it. Plenty of nice white towels replaced daily. We had packed beach towels, but the hotel gives you a slip of paper to obtain a dark blue pool towel each from the hut near the pools. Beware!-the hotel charge 20e if you do not return the slip, so don’t discard it if you don’t intend to use it. If you lose a towel the fine is likewise 20e.We found the heated pool still too cold for us-so only used it once. The week we went the outside temperature was only 18, but got warmer as the week went on, so the pool probably warmed up too.
Room safes cost 17e plus a 3e deposit, which is the most we have paid anywhere, and as they are operated by an actual key, rather than a keypad password, you then have to take it around with you.
We did not pay extra for a sea view room, but requested a “higher the better” room, so to be given level 3 of an 11 storey hotel was a little disappointing. However we are never particularly lucky with rooms (once in Tenerife we were in a basement with a brick wall to look at) so always try to see the positives in everything-it was low enough to manage the stairs if the lifts were busy and we could just about see the sea horizon over the tops of palm trees. With the patio door open at night we could hear the sea when the breeze was in the right direction. We were just above and to the side of the entertainment area, but the music was not overloud and quite pleasant and finished early so did not keep us awake. The rooms were quite spacious and split level with settee and armchair and desk in the lower level. The 3-4marble steps down, I could imagine, might be a hazard for very young children or infirm elderly guests (no rail-just the TV next to it) so I was surprised to see that in a family hotel .There was plenty of storage space. The balcony was of a good size and had table, 2 chairs and a pull-out washing line contraption.
A nice touch was a welcome pack of crisps, small red wine, 2 chocs, tea, coffee and UHT milk. These are not replenished, but the cleaner did leave chocs on 2 further days. The TV had 28 channels which included BBC news channel and several English- speaking channels, but channels labelled BBC 1,2 etc were not those channels. There was a channel showing films in spoken English with Arabic subtitles-not that we were looking to watch TV –just reporting back for those who have to retire early with sleeping infants etc. This is very much a large hotel catering for families, the majority of whom are Scandinavian at the time of year we went (March into April). The children’s entertainment does not cater for English children until May-October.
We used the “adults only” dining area, which was very pleasant. There were still children in the help-yourself buffet areas, but it wasn’t always the children that would suddenly change direction or stop in front of you! As grandparents we noted that the facilities for children in the restaurant seemed very good-with many high chairs from a well-known Scandinavian store, and a special children’s buffet in addition to the main one. If you did not have an AI wristband, you were checked in to the dining area and given a chitty marked with room number and either the AI drinks option or the waiter would mark it with your order which was served efficiently and promptly. All the restaurant staff were efficient and friendly. Food was good especially if you like salads with things like capers, olives, artichoke hearts. All sorts of herbs, and dressings were available. Cooked dishes varied and there were themed nights. There was always plenty of choice-so sometimes we would try a taster of most things and then go back for a better sized helping of something particularly tasty. There were some disappointments-tasteless squid and some rubbery fish (the best was “local grilled fish”. The carvery was usually the best option with the roast chicken being of particularly fine flavour and the chef worked really hard and was very helpful and pleasant. Desserts were disappointing-pretty samey and the chocolate fountain poor quality, and ice cream fairly bland, so we usually made the most of the savoury dishes. Breakfast was good with plenty of choice-very continental-all sorts of cold meats, cheeses, and fish. We kept mainly to bacon and eggs which were being cooked fresh. Omlettes were cooked to order. I would have liked to have seen proper croissants (there were croissant shaped cakes). The coffee machines dispensed surprisingly good coffee for these type of hotels –the expresso with milk being my favourite.
The hotel was all very clean, grounds immaculate and wheelchair friendly. We liked the local beach where you could watch windsurfers, and paddle quite happily with some sandy patches. We found that you could walk a long way Westwards with a bit of ingenuity. If you are a birdwatcher or like flowers and plants there is a lot to see. There were sufficient shops in the immediate vicinity for our needs, and there were also cafes and restaurants nearby –more than some reports suggest. The quietness suited us.
Buses (pay on entry) were accessed over a wheelchair/buggy friendly bridge but were not buggy or wheelchair –friendly! You could carry a fold- up buggy on-but it actually said “no prams” on a notice. They were good value but unpredictable timetable-wise. Puerto Mogan was 4.95e each single and interesting coastal journey 1 hour 20 mins. Faro Melonares (for Maspalomas) 2e each single. There was a really good long promenade walk there. We hired a car from opposite the hotel entrance very reasonably (30e) for 24 hours, and saw the amazing interior mountains and canyons-breathtaking!-very scary driving-hairpin bends and sheer drops.
The Thomson Rep Joanne was particularly helpful and informative and worked very hard.

Room Tip: The higher the better for views
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
12 Thank Minnie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, April 24, 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,606 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
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English first
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 19, 2014 via mobile

Spent two weeks all inclusive at end of March 2014...lovely...food great with lots of choices. Room on second floor. Stop worrying if you don't get a good sea view...you can see it all day! Who is worrying about the music from the entertainment at night...it's lovely to hear. Yes it had a lot of scandinavian's, but what well behaved children. We went on the trip to the mountains. The most beautiful scenery, but very overpriced, if you get travel sick think twice about going. Not too much to do around the hotel but taxi's and buses to take you where you want to go...

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Carol Ann T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, April 24, 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northamptonshire, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 14, 2014

This hotel is a top Thomson family resort and we agree. Travelling in June we have visited twice and found it not too busy, really good food and entertainment by Thomsons' reps that kids love. The rooms are huge, very clean with a change of linen daily - and have plenty of room - some rooms are split level but we have learnt and request a single level room, which has always been honoured. Not generally a lover of all inclusive, we feel this hotel offers much better than most. Live cooking in the restaurant means there is no 'static' food and there is such a variety on offer, there must be something to suit everyone! Some of the spirits are local Spanish brands (very strong) but for a small supplement you can pay to have more well known brands - we didn't bother. Plenty of space ensures that the place is not overrun - however, we have always been out of season which underpins our recommendation. We will be back this year, kids' contentment means a better holiday for us!

Room Tip: as for a one level room
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrisb344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 12, 2014

On arrival it was a smooth check in, a very clean and friendly hotel. Food excellent though drinks selection limited being all inclusive. The variety of food was very good and even catered for gluten and dairy free dietary needs. The one thing which was annoying was the amount of children running about in the adult only dining area and although the children had their own dining part they tended to wander into the adult area and played with the food!! The beach was stones throw from the back of the hotel and very stony, though if you fancy a good walk to massapalomous you will find a beautiful beach there. the local bus service was excellent and handy for getting about, I would not go back as i thought it a bit far away from all the activities further along the coast and i prefer a hotel with less children as to be honest i did not read the reviews about this hotel before booking it!!

Room Tip: We choose a room with a sea view and I am so glad we did, although this could be a bit noisy if you...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lorraine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, April 24, 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.



Best regards,
Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 10, 2014

Myself and family had an amazing time @ The Orquidea.
Hotel was clean, the view from our room was breathtaking. The entertain was great and the staff very helpful and always had time to speak to my daughter who became a bit of a fan.
The food was good but if you like seafood it would be brilliant.
100% would go back.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Awalker81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAVIER M, Manager at TUI Family Life Orquidea, responded to this review, April 24, 2014
Dear Sir/Madam

Thank you for your recent visit and the time you spent reporting your comments and valuations regarding our service and facilities.

Any positive or negative comments give us a true opportunity to learn how to improve and provide better service.

We are glad to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.

Best regards,

Javier Maeso
Hotel Manager

Hotel Orquídea

Tres Vidas Apartments

Las Pitas Apartments



Email: javier.maeso@nordotel.com

Tel: +34 928 157125

Bahía Feliz (San Bartolomé de Tirajana)

35107 – Gran Canaria – Spain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

Family oriented hotel with a lot of children when we stayed ,Mostly Nordic people who didn't get drunk went to bed early and who had well behaved children,Food at hotel was very good with a large varied selection to suite all tastes,bus stop just a short walk from hotel giving access to other resorts on island during day,taxi ride from playa del ingles late at night between 6.5 and 9 euros depending where your traveling from.plenty of sunbeds available around pool area(more than the guests required during our stay) but you have to be up early to get a prime location....lol...occasionally a smell of sewerage when wind blowing but no smell when calm,rooms cleaned and tidied every day and hotel kept spotlessly clean,thoroughly enjoyed our stay here and would use hotel again

Room Tip: higher rooms (floor 4 and above) have uninterrupted view of sea
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samantha t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 22, 2014

2 of us in our mid fifties celebrating 32nd anniversary, the hotel had good reviews on advisor, but when we arrived at reception i noticed upgrade notices, both for room and facilities, as we were AI i thought it did not concern us, we had to pay for the safety deposit box, i thought no issues at this stage, the room looked good, plenty of storage space, large tv, but the view was spoilt on floor/room 112, we overlooked the bar/entertainment room, a slight view of the sea to the right, so the upgrade was relevant to us, we did not take up the offer due to the daily cost, not all facilities were available to AI, one of the pools, the gym etc, plus some of the bars/ restaurants, although the food was good, plenty of choice, the bars that were available were okay, the staff were very polite and caring,there was an adults area for meals, and also a kids buffet section, not that they used it, i feel health and safety wise kids with hot food wandering about, we often noticed unsupervised kids wandering about, there however was a organised kids club alot did use, its okay for families, swedish/german seemed to be the main population staying there, good points-staff helpful/pleasant, areas clean tidy, rooms okay, large hotel, but near the staff/maintenance lifts on level 1 there was a horrible smell, i still feel AI should be what it means, we spent a great deal of time looking at what we could and could not use. we also noticed alot of the areas within the hotel were very clean tidy and had notices on display.good value, but unless i had children with me i would not return. nearby bus stop takes you to most places on the island, good view points from areas nearby,

Room Tip: top floor rooms look better for views do not get rooms around 112 poor view
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI Family Life Orquidea

Property: TUI Family Life Orquidea
Address: Viejos Tendereteros s/n, 35107 Bahia Feliz, Gran Canaria, Spain (Formerly Orquidea Hotel)
Location: Spain > Canary Islands > Gran Canaria > Bahia Feliz
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bahia Feliz
Price Range (Based on Average Rates): $$
Number of rooms: 255
Reservation Options:
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Also Known As:
TUI Family Life Orquidea Bahia Feliz, Gran Canaria

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