We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Incredble bad service - after holiday”
Review of Monte Feliz

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Monte Feliz
Ranked #1 of 4 Hotels in Bahia Feliz
Reviewed April 19, 2013

Me and my wife stayed in this hotel two weeks in Jan-Feb 2013. The hotel was ok, pool area nice and mostly quiet, food in little restaurant reasonable, service fine, location maybe too quiet, good restaurants nearby but above all other things was the entertainment guy in pool area - he was super (Trust me, I'm a doctor!). The really bad thing happened after holiday. My wife noticed that she had forgotten her iPhone 5 charger in room. I called the hotel and they said that they have found the charger but they can't send it to us because it's against their normal procedures. I suggested that I send them a letter that includes another letter with our address printed and money for stamps to return the charger to us. The time travels but the charger doesn't! I think that is still in Bahia Feliz. Next time in holiday we'll be in Thailand. They know waht the word service means!

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JormaL59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Sir/Madam,
Thank you very much for time spent on your review.
We are sorry for the inconvenience caused, but we really hope you decide to visit us again in the near future.
Regards on behalf of all our team.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (667)
Traveler rating
Traveler type
Time of year
Language
  • More languages

279 - 285 of 667 reviews

Reviewed April 8, 2013

First of all, the location of the hotel is great and probably the best location of Bahia Feliz. It is much more quiet on the mountain (monte) then down in the Bahia Feliz center. But beware of the slightly hill walk,
The hotel offers bar, restaurant and a super market in the reception. All with decents prices.

The downsides of the hotell:
- The Wi-Fi is both expensive and does not work.
- The cleaning is bad. The fairly newly renevated bathrooms are already yellom of stains.
- Small amount of hot water. Only enough for one or two showers.
- It is a bit noisy from the highway at nights and by day it is noisy from a motorcycle track and gocart center
- The pool area is small and allthough is only for residents it will be filled from other people from Bahia Felix (+++ for good childrens pool section and a life guard dedicated to the pool)
- The employees on the poolbar is rude and not serviceminded.

Room Tip: Ask for a room towards the sea, and not towards the highway
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MKarsten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Sir/Madam,
First of all, thank you for choosing Monte Feliz.
We sincerely regret to hear about your disappointment. May we apologize for any inconvenience caused at the hotel, but our guests' suggestions are the best tool we have to improve our services.
We really hope you decide to visit us again in the near future.
Regards on behalf of all our team.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013 via mobile

Where do I start....it's disgusting!!

The rooms are minging!! Uncomfortable, Urine stained mattresses. Mirrored wardrobes that fall off and don't open properly. Dirty bathrooms/ shower ect. Every time you use the hot water the boiler makes a horrendous screeching noise (like a cat being strangled) which can last for ages! And that's just the start.

Don't expect sheets to fit the beds or towel on a regular basis as that is far to much to ask for! The cleaner comes in once and week and does what...... I'm still not sure.

As for the Internet.... In my opinion don't both doesn't work and is expensive.

Tv channels are poor and that if it ever works!

It's ridiculously noisy with the pool music very early in the morning and the noise off the wind banging the emergency cabinets. doesn't get better as you constantly hear suitcases up and down the tiled corridor with people checking in and checking out.

The flies around this particular apartment is indescribable. A particular saying springs to mind when thinking of the Monte Feliz
'flies around s*#*'

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank EyeSpy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Sir/Madam,
We appreciate your feedback which we will forward to the respective departments concerned to evaluate. Your feedback is very important for us. It allows us to improve our services.
We hope to see you back soon at the hotel.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

We stayed here for 10 days in february 2013. Im wery happy abouth the service the staff.
The appartment was great and the hotel was wery good for the price i paid. I would like to stay at this hotel again. The only thing i dident like, was the resturant on the site. We orderd pizza and i have never tasted bad pizza in my life. So if you are hungry walk done to the centrum and find an resturant done there.
The pool at monthe feliz is very nice. Good space arraound the pool area to place sunbeds and watch for youre kids.
All in all this is a hotel well worth youre time.
Kristoffer, anette and per kristian from Norway whishes a good holliday :)

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with clever-hotels.com
1  Thank Kristoffer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Kristoffer T,
Thank you very much for time spent on your review.
It looks that you have a fantastic stay with us and all our staff it´s looking for to seeing you back at the hotel soon.
Kind regards.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

2 ADULTS 2 KIDS FAMILY HOLIDAY 1 WEEK IN JANUARY 2013 Under £250

THE GOOD: staff were very helpful and polite, kids club and activity's club (water gym, Latin dancing, ball games, Pilates, yoga etc) was still running in off peak season and added bonus it is FREE. Apartment is amazing with everything you could need, large fridge freezer not the under counter ones, microwave, tin opener, ample glasses dishes etc, orange squeezer and all the little things such as bread knife etc. Bedrooms were also very spacious with lots of storage space, living room is equipped with flat screen tv with some English speaking channels such as BBC 1 LONDON, ITV, CHANNEL 4, fox movies, true movies, action, CBS reality, CBS drama, disney channel, pop girl and tiny pop for the kids. Pool room view was amazing to wake up to with a nice cup of coffee overlooking the pool and feeling the breeze through the palm trees.
Bathroom equipped with soap, hairdryer, fresh towels, ample toilet rolls.
Supermarket is decent priced as is the spa however didn't get round to trying this. There is also a gym available starting from 5 euro's a day. Kids can also feel safe with a constant life guard keeping watch over the pool.

I have noticed in other reviews people have commented on no kettle.............. TOP TIP when there is a coffee maker put cold water into the back of the coffee maker which heats the water and pours into the coffee jug resulting in TAADDDAAA hot water ;)

THE BAD: Beds are very uncomfortable however after paying such a low price for our holiday and not ones to let things get us down we improvised and used the cushion from the couch and the mattress from the pull out bed as a mattress topper which made for an excellent sleep. WiFi also has a lot to be desired, we were close to reception so thought WiFi signal would be good so made the 20 euro investment for the week to find out took about 4 minutes at least to load one web page on a tablet.

THE UGLY: Sadly there is no escape from the fly's however this is not down to the hotel but the island as the island is full of them no matter where you go. Ants were also a bit of a pest but cant be helped either as the room was spotless we just made sure to keep food up high in the cupboards and in packaging.

It should be noted this hotel is not situated in playa del ingles. Maspalmos is rather large with a lot of different resorts in it playa del ingles is about 15 minutes away in a taxi and cost about 9 euro. If you are a family that are looking to explore perhaps better to look at 'el faro' which seemed the most central to everything.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hannahm2403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Sir/Madam,
We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service.
All comments of our guests help us to improve the daily service, and so offer a good service for our guests which is the most important for us.
Kind regards.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

I will use bullet points to outline the main faults of this hotel as they were numerous. 1. No information provided in the room about using the safe, TV remote control, check out time, hotel facilities, etc. Is it really beyond the wit and wisdom of the management to have a laminated notice in each room or a short booklet? 2. Poor maintenance. Wind whistled through the balcony door and the shower was faulty.3. At 10am,, I could get my hair braided but could not buy a cup of coffee! The restaurant was buffet only. 4. On departure, I asked the receptionist where was the nearest "farmacia de guardia". Being a Sunday, only a small number of phamaacies were open. The receptionist said that there was a pharmacist in San Agustin, the nearest town. When I asked if it would be open on a Sunday, she said she didn't know and therefore I asked if she could check on the internet for me. In brief, she refused.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank simmonad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Sir/Madam,
First of all, thank you for the time spent writing your opinion on Monte Feliz.
We sincerely regret to hear that your experience was not quite to your full satisfaction, but our guests' suggestions are the best tool we have to improve our services.
We hope to see you back soon at the hotel.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

We stayed here as a family of 4 in November 2010. We had a 2 bedroom apartment which was very spacious.

Unlike other reviews, we found the room and the hotel in general very clean. The pool area was spacious with plenty of sunbeds for everyone.

The supermarket on site is reasonably priced - we would often buy fresh bread, hams and cheeses for lunch from there. We ate at the restaurant twice during our stay and found it quite good value for money.

Bahia Feliz has several restaurants but they are not cheap. Eddies Bar was our favourite place.

We did go down to the other hotel a few times as the pool there was more exciting for children with slides. But this pool was extremely busy and hard to find a sunlounger - fun but not very relaxing.

  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparthotel Mont... L, Director de Recepción at Monte Feliz, responded to this reviewResponded January 13, 2017

Dear Sir/Madam,
Thank you for taking the time to send your comments and valuations regarding our service and facilities.
We are pleased to hear you enjoyed your visit to Bahia Feliz and we look forward to seeing you again in the future.
Kind Regards.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Bahia Feliz
1.9 mi away
Melia Tamarindos
Melia Tamarindos
#5 of 20 in San Agustin
1,975 reviews
1.2 mi away
Apartamentos MarinaSol
Apartamentos MarinaSol
#11 of 20 in San Agustin
252 reviews
2.1 mi away
Gloria Palace San Agustin Thalasso & Hotel
Show Prices
Show Prices
Show Prices
14.6 mi away
Cala Blanca
Cala Blanca
#11 of 16 in Mogan
498 reviews
12.3 mi away
Hotel Riosol
Hotel Riosol
#16 of 67 in Puerto Rico
1,566 reviews
5.1 mi away
Cordial Green Golf
Cordial Green Golf
#46 of 218 in Maspalomas
1,612 reviews
Show Prices
Show Prices
Show Prices

Been to Monte Feliz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Monte Feliz

Address: Paseo Pablo Picasso s/n, 35100 Bahia Feliz, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Bahia Feliz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bahia Feliz
Price Range: $49 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Monte Feliz 2.5*
Number of rooms: 202
Official Description (provided by the hotel):
Great apartments and ideal for families. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Cancelon, Priceline and TripOnline SA so you can book your Monte Feliz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Monte Feliz Hotel Playa Del Ingles
Monte Feliz Bahia Feliz, Gran Canaria

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing